Newlyfe Showtime Ease Comfy

Ordered Showtime Ease Comfy Camping Chair to be easy chair for my older mother. Three generations of family on hard floors and following instructions were completely unable to open final two sections even working together to hold feet down and pull. Emailed seller example of it being unuseable even trembling with force to erect it: https://tinyurl.com/8tfxab5u

Seller polite and responsive and advised happy to refund/replace chair, but not the $23.30 return postage as "we’re unable to classify it as faulty. As outlined on the product page, in the post-purchase email, and on the care/setup card included with the chair, the initial setup can feel quite tight due to the rigid frame design, which is intended to safely support body weight."