New Wave Thermochef Natura NW-100

Worst kitchen appliance ever – This was years ago- Jug started leaking so I tried to get it replaced- called customer service - was told to thump it really hard to see if it would work but it made it worse. Thankfully I got a replacement jug. Very hard to put together and clean- jug is not dishwasher safe so often its easier to just do it by hand instead of going through all… Read more

that trouble.

Very loud- I couldn't bear the jet engine noise for 30 minutes of cooking time in the kitchen so I ended up only using it for blending or food processing.

After 8 years I gave it away and was glad to do so as it was taking up space in my kitchen for very little benefit

Great product easy to use – Great product very easy to use compared to other brands and much cheaper,had for a few years now and able to make all sorts of food from soap ,mains and dessert chops ,blends and cooks in the one machine.very happy with Show details

Don't buy. No customer service. Plagued with problems – Don't buy. No customer service. Plagued with problems. We have had it for a few years and used it as a blender. Had it repaired a couple of times but has reached a stage where we can no longer contact anyone at customer support. Show details

Good alternative to Thermomix – Bought this unit for approx. $600 at David Jones over 2 years ago and to date have found it quite reasonable. We hadn't used it for the first 18 months much, but since then used it extensively to make purees, soups, steamed vegies, etc. easily about 4-5 times a week. The Thermomix recipes can be largely adapted, plus there is another book… Read more

(Thermostruck) that you can get at BigW etc.

We also bought the international recipe pack extra cards which you but in the binder folder, which I think you can still buy online or at MatchBox

In terms of service - while we found it initially hard to get support - no response from the web form on the nwka website and the phone number had changed too.

However eventually got onto the present owner / manager Marco, who has been great in resolving problems - especially even the unit has been out of warranty for some time.

- Had issues with base unit and LCD screen unreadable - was replaced totally

- At same time replaced jug for which handle for jug had come loose at top, plus quickly repaired existing one

- When we dropped the above off at the NWKA office, they weren't there at the per-arranged time (in Moorabbin), however left at another factory next door and he personally delivered it to us a couple days later (we are in Melb metro)

- Issues with steamer not fitting the replacement base (as has a larger "tooth"), replaced that a few weeks after as well for free including postage

Of course, there are limitations compared to the Thermomix, such as no reverse function and doesn’t have the finish, but remember this unit is 1/3rd the price as well.

One of the concerns we had when buying the Thermomix would be if we would get the value from it and not just had it sitting in the corner gathering dust.

Probably in hindsight, we may have got the ThermoMix, but then also have seen the various issues in the media and ACCC complaints with this i.e. scalding / burns, requiring new seals, poor customer service with forcing consumers to sign non-disclosure agreements etc., so in two minds there too.

Mastered my Thermochef - Finally! – Hi, I wanted to write this because I recently bought a thermochef in april and have been very frustrated with it. I checked everywhere online to find some kind of resource that will help me but could not find it. Thus, I am writing this in the hope that it will help people who is looking for the answers I am looking for. Like how come my… Read more

thermochef burns? How come everything I cook turns into mush. And when it burns, I spent so much time cleaning it. It was a nightmare. So here is what I have discovered and let me share with you the tricks on how to get your thermochef to work to your advantage.

Firstly, it does burn but it will not burn your food. To not let it burn, do not add sugar. Add only at the last minute. To clean a burnt thermochef, simply tilt it over and press the black rubbery thing and it the blade will come out and you can clean it quite simply with a hard sponge.

For not turning food into mush, do not cook chicken breast. It will turn into mush when you turn the speed onto 1, even for 5 minutes of cooking. So if you like boneless, buy chicken drumstick and cut the meat at least 2 inches long. This way, it wont turn to mush. Same for all other meat.

Hope this has helped.

If you are looking for ways to eat healthily and slim down at the same time, check my blog. [link removed] for more info

Great time saver with plenty of untility – After a bit of learning and adjusting our recipes we were able to finally get a hang of this thing. There is a bit of learning involved but that goes with all ThermoChef style cookers as our friends with a ThermoMix had to go through the same growing pains. Our kids love the recipes and its so much easier than having to chop and sautee… Read more

everything in a sauce pan. Just throw the majority of your ingredients in and let the ThermoChef work its magic (with the occasional check up on how the food is going).

I couldn't imagine going back to cooking the old stone aged way as this makes things so much easier. We now only have to clean one pot and the the included recipe book gives you a bit to choose from. We're now having tasty foods that we'd never before cooked. Quick and easy. Has the many benefits of a blender, while being able to cook quick and easy meals. No reverse motor feature, but I havent really needed one. Also, the jug cannot be submerged into water as I've previously damaged the heating element in my bowl.

best ever – Great price, easy to use, easy to clean. I did not want to spend a fortune on something may never use, the price of this one was good and it has the same warranty as the more expensive one, I could buy 9 of these, I don't think I will ever buy the expensive one, this one does it all,  Show details

I have owned my thermo chef for 7years. Only problem I have had which NWKA replaced within a couple – When I first got my machine it was hard taking the blade out, but overtime it became easier. It does everything a thermo mix does. I like it better because the scales are on the side, less chance of putting in the wrong amount of ingredients. Sometimes food sticks but its trial and error but easy to clean. I also bought an extra jug.  Show details

Wonderful – I use my Thermo Chef three to four times a week. I cook the same recipes that are created for the thermomix. Thermo chef doesn't have the reverse function. However the recipes are easy to made without the reverse or using a butterfly clip. Not as good as a Thermomix, however for the price difference it is worth it & does the job.

Don't expect any decent customer service – This appliance was fine.... when it worked. About 6 months in, it started giving and error message and blowing my fuses every time I tried to use the jug. Contacted thermochef and got the reply that it was probably the thermostat in the jug, but they didn't have a replacement. I asked for a solution....no reply....ever. It's now an expensive set of scales! Would not buy again and would not recommend  Show details

Best Boat Anchor – Such a waste of money. So happy it eventually died! Will make a great boat anchor. Worst appliance to ever enter my kitchen. It only makes gravy and mushy foods. Most expensive way to make playdough! Need the strength of 10 men to remove the jug from the contraption. So NOISY and heavy! Cant come up with anything nice to say about it. Don't waste… Read more

your money on it.

Now Im stuck with a cupboard full of Thermochef specific recipe books, extra jugs and accessories. Email me if you want to buy them off me for a song!

An $800 ornament on my benchtop – Really enjoyed using my TC when I purchased it 3 1/2 years ago - for 6 months, I started getting error messages and sent it back 3 times for repair after then. Something to do with the heat sensor. It stopped working again when out of warranty (2 years) and when ownership changed hands (New owners made it even harder to get my TC repaired and… Read more

someone on the phone there suggested to me that my jugs were faulty) but I realise now that the machine actually has an intermittent fault _ it seems some of the wiring is not making contact. However if you jiggle it around it sometimes works. Trouble is, I know if I send it to them (out of warranty) they won't find a fault and it will cost me even more money.

Great for about 2 years then things went terribly bad – Worked well for a couple of years, then for no apparent reason an error came up that was not able to be erased. It appears that hese are a throw away item. At $800 we expected a bit more. Wish we had purchased the Thermomix (although we couldnt justify the cost).  Show details

Horrendous Customer Service, 4 months and they STILL HAVE MY MACHINE – First of all, I loved this machine when I received it in April 2016. It was great, sometimes burnt a little on the bottom, but overall pretty good. I also used it side by side with a Thermomix and although clearly not the same quality, for the price it held up well. Until June when it started malfunctioning. the store I bought it from got me to… Read more

get in contact with [name removed] at NWKA. After taking 3 weeks to get hold of him, we arranged to have the machine returned and fixed. It was returned mid July and eventually received back almost 5 weeks later. With a faulty scale! Long story short, it eventually got returned again in November 2016. It's now mid February and still no machine... or contact from [name removed] at Newwave Kitchen Appliances. He's not responding to emails or phone calls. Furious doesn't even begin to describe my frustration level!

My advice, DON'T DO IT!

useless, waste of money – This was the biggest waste of money. It spent more time in error mode than actually doing anything. I threw it away and upgraded to a thermomix and havent looked back. It was sent back for repairs numerous times within 6 months and still couldnt do basic functions without bringing up error after error

Poor value - doesnt last – We bought a thermochef to replace a blender which had lasted for decades, and after 'investing' $800 in a thermochef (which we only used on occasions - no more than once a week) the metal spindle has broken and there is no way of getting it fixed. We bother replacing a with a new one - may as well buy something cheap if its only going to last a couple of years.

A '1' is too good, don't waste your money on a cheap alternative – Bought this from Kogan. No instructions came with it so had no idea how to use it. Had to search the net for how to use this machine. First and only time I used it, I made a lovely Chinese chicken dish and great steamed rice but the bowl/jug does not now come off from the base. Rang Kogan who said to ring someone else who said to ring a mobile… Read more

number of the person who owns the New Wave products. Rang mobile 4 times, last time got a lady who had nothing to do with New Wave. In the meantime, food is now putrid in the bottom of the jug, can't wash since can't get base wet. Under warantee but no one is accepting responsibility for replacement. Everyone can't figure out why jug can't be removed, neither can I.

Doesn't Last – I have had my ThermoChef for a few years now and at first i loved it and was glad i didn't buy a Thermomix as the ThermoChef did everything the Thermomix did and didn't cost an arm and leg. As time has gone on it doesn't do things as well. I bought a second jug so I had one for cooking with and the other for food processing. One night a blade… Read more

broke in the new jug and then a few weeks later the other one blade broke too whilst making risotto.. now i just want to throw the machine at a wall, Kinda wish i had just saved that $800 and put it toward the thermomix now. :(

Waste of money – I purchased my thermochef a little under a year ago. The first was one was faulty - the weighing function didn't work. Sent it back (I had to pay for a courier), it came back with the weighing function working but the keypad was misaligned and some of the buttons didn't work. So I sent it back and requested a replacement (no shipping fee that… Read more

time). After almost a year of use, even on low speed settings, there is a burning motor smell when I use it, liquids splash out of the top at less than medium speed (splashes out between the gap in the measuring cup and lid), and the blades don't seem sharp enough as even after blending for 4 minutes on low to medium, I still have chunks in my smoothies. For the amount of money I paid for this machine, this is not acceptable.

An Amazing Appliances – This appliance is the dream for all mom out there for those who do not have so much time to cook, but have lots of ideas, This is perhaps one of the few 3 layer steaming performance that result in great output, i remember cooking that beef stroganoff Which was a delight for the whole family. The appliances also makes perfect dough, And this is a… Read more

great combination with our pizza maker.

When grinding meat this appliances is amazing i could not believe how quickly the machine chew and shredded the pork we placed in there.

all in all this appliances Does what it is advertised for and is definitely worth the cost, and The Thermochef works brilliantly in junction with the other appliances such as the 6 in 1 / 5 in 1as well as the pizza oven.

I would definitely recommend buying a Thermochef. The Limitless potential of recipe variety. fairly simple to use. When grinding the noise can be loud. Sometimes cleaning can be anoying.

It does more then my expectations – Thermo Chef helps eases meal preparations. It's very quick in chopping onions and stuff like that. Thus it helps to save cooking time. This machine is also great for smoothies and juices. It really helps saves time and at the same time retaining the nutrients. The side scales on the Thermo Chef is very useful in helping weighing the right amount… Read more

of ingredients. The fact thatvht can chop, grind, mince, and mix these ingredients also help to save cooking time. The machine looks very modern and sleek.

Couldnt live with out it – I have ghad my TC for almost 2 years, in that time i have grown to love it we use it almost evryday and we even take it away with us when travelling. I can't think of another product or kitchen appliance that does so much in the one appliance. Really you don't need to have a bunch of different appliances the one TC is all you need.

love our Thermochef – We bought our 2 months back getting a free jug thrown in which is great as you can cook even more quicker. We love the Thermochef for the price it does what the Thermomix does for a 3rd of the price. Reading the negative viewa below sound lime they are written by Thermomix resellers as this is whar they say in their demos about competition. Anyway they are great value for money.

Sure beats spending $2000 – We're very happy with our ThermoChef, we purchased ours on ebay for $650 and have used it almost everyday since. It takes a little getting used to but once you understand the programming it works really well and you can use it in almost every dish from preparation to an entire meal. We have called their support line a couple of times to ask… Read more

simple questions on how to use and everytime they've answered and been great. We lost our butterfly and sent us out a new one free of charge!

Thanks

Ann

Useful, but not essential – After attending a thermomix demo with a friend a year ago, the desire for one had been percolating for quite a while. My friend recently purchased a thermo chef and offered me the use of it. In the three days that I had the machine, I made biscuits, scones, creamed rice, risotto, chocolate mousse, lemon sorbet, caster sugar, almond meal, beef… Read more

stroganoff, soup and cauliflower rice. I enjoyed using the digital keypad to give precise instructions, and frequently left it to do it's work while I did other things. I found the bowl easy enough to clean, and miraculously didn't cut myself on the blades (which were easy to remove, clean and reattach). The butterfly fell off the first time I used it (for risotto) but didn't any other time, which leads me to think I didn't attach it properly the first time. On the negative side it is really noisy, and not just when crushing ice or nuts. After using the machine pretty solidly for three days, I've come to the conclusion that if I had one, (either ThermoChef, or ThermoMix) I'd use it, but would still be keeping my other purpose build appliances (Stick blender, hand beaters, bread maker etc). If I was a grey nomad travelling the country, I'd love to have one working away in the caravan on dinner while I was outside.

Worst customer service – I purchased a thermo chef, I paid $155 for a service and pickup, when the package returned there was a damaged machine in side the box with the electronic facia peeling off and marks all over it and when contacted newwave, I was told it was the machine I sent them. The offered to fix the machine or replace it with a refurbished unit.

Unbelievably noisy! – It sounds like a compressor sitting on the kitchen bench. It's just too clunky. I was cooking bolognaise sauce and the butterfly blade came off. I was lucky I bought it from TVSN so I was able to return it within 30 days. I had to pay $100 return postage. When I spoke with the agent at TVSN she sounded surprised when I said I was returning it… Read more

because of the noise. She said it could be a fault, but I doubt that. She didn't say to send it and not pay for the postage.

I think I will stick to my conventional way of cooking.

My other disappointment was the lack of recipes supplied.

Shocking – I have had my Thermo Chef for a few years and it has broken 4 times. It is NOT worth the pricetag. It can only take tiny portions or it freezes up. I would not recommend this product!

Love it :D – Great machine, does what it is supposed to do. Happier still I bought mine 2ndhand for only $400 with an extra jug. Previous owner never had any issues either and only sold to upgrade to the new TM. The Curried chicken with rice which has become our new favorite "can't be bothered cooking tonight" meal. Makes very easy soup too. Made banana bread… Read more ·  1

that was a huge hit. I have eggs in it now as I type, cooks the eggs to perfection. Only real complaint I have heard from other TC users is it struggles with bread dough so I will stick with my bread machine for mixing the doughs and do the rest by hand. If I can get 2 yrs out of this machine I would happily buy another one, just can't justify spending over $2000 on a machine that can do the same job - not enough difference in the products to justify the huge difference in price. It is loud but no difference to my Kenwood Chef so that is not an issue. This is a machine that is best used once you have read the manual and watched the DVD so you have a proper understanding how it really works.

Lacks power, overloads and extremely noisy – The unit is extremely noisy and stops or has a burning smell with moderate amounts of food in it or when processing something like nuts. It looks nice but I have power tools and grinders quieter than this thing. Each unit should come with a packet of ear plugs. We thought this was a fault with the machine, but the company said this was normal… Read more

(noise, overloading, smell etc). For the cost of this product I'd recommend you save a bit more and buy at least a second hand of the real deal or save your money and buy a competitors one for half the cost (which we did prior to this and it lasted a couple of years).

So glad I bought a Thermochef! – I've had my Thermochef a couple of months now & love it! I use it everyday, usually a few times through out the day. I was a bit unsure about buying a thermochef as I'd read a few bad reviews?? I loved the idea of thermo cooking but didn't want to spend $2000 on a machine I wasn't sure I'd use enough to justify. I haven't had any issues at all :)… Read more

I make Sorbet, custards, dips, salads, easiest scones, the best mash potato, risotto, variety of desserts, mill almonds, love that I can cook my rice, while steaming veggies & fish etc all at once. I purchased mine from Myer during one of their sales so brought down price to $560 (inc extra bowl from company special ending November) I also bought the book thermo struck book which I found useful.

Waste of money – It doesn't work as stated. Frequently overloads, even with moderate amounts of food it in. I would recommend either saving up for the real deal or just saving your money. Very disappointing

So un-user friendly – I regret spending $700 on this. From the upset, it has been a battle as it so diddly to even assemble. The parts do not align easily to try to get the basic set up. It is an exercise in frustration and cut fingers. It is equally hard to get it off again. This has ll been such a hassle that on the rare occasion it does set up, we have only… Read more

made a simple smoothie.

Looking at the instruction book, it is very hard to wade through. Attending classes would probably help a lot.

But this one is going to be jettisoned to anyone who will take it. In this day and age, technology has to be usable and easily assembled. This fils that basic test and I am just over it.

Hard to assemble, jug won't into place easily.

Why would you spend $2000 – We have our ThermoChef for 2 months now and bought it after attending a ThermoMix demo, we love the idea of Thermo Cooking but paying $2000 is crazy so we bought a new wave one, it is great, does everything it says it does, we cooked risotto the other night and it was perfect, creamy risstito just as if you had bought at restaurant. We then used… Read more

it later that night to make Hot chocolate, incredible using the butterfly bar.

We've also got the New Wave 6 in 1 multi cooker and its great too! Easy, great recipes that are easy to follow, price!!!! reliability The ping noise when you press the button