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NRMA Landlord & Rental Property Insurance

NRMA Landlord & Rental Property Insurance

1.7 from 19 reviews

Reviews

1.7

19 reviews
5
(1)
4
(2)
3
(1)
2
(1)
1
(14)
  • Value for Money
    2.0 (4)
  • Transparency
    2.3 (4)
  • Customer Service
    3.0 (4)
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CAM

CAMMount Vincent

  • 6 reviews
  • 5 likes
  • Verified customer

I'm so thankful we were insured with NRMA

published

We recently had a landlord claim, the tenants trashed the house, had unapproved pets within (they stuck to their stories that the animals were "breaking in" to the property), vandalised everything and had to be forcibly evicted - not to mention being nearly 3 months behind on rent.I lodged the claim on the 23rd of December. Fully expecting it to be a month or so before I heard, given the size of the claim, the bushfires currently burning and public holidays. I was settled within 2 weeks. And they have honestly been amazing to deal with. Excellent company - I cannot highly recommend enough!!!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Cam, thanks for the review! It's great to hear you had a smooth and positive claim experience with us. Disappointing to hear about your property but glad it's been sorted. ~Natalie

Chris H.

Chris H.South East Queensland, QLD

  • 2 reviews

your just not covered for that

published

NRMA has denied my claim on my landlords cover after the renters let their supposed to be "outside only" dog into the property and it has been urinating against the back sliding door

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedNo
See all answers
5 comments
Chris H.
Chris H.

if you rent out a good quality house then dont use NRMA if there is going to be a pet they just do not care if the renter breaks the contract

NRMA Insurance
Care TeamNRMA Insurance
Chris H.
Chris H.

sorry i do not face book and i have not had any joy with the review so i will take my premiums($4862 this year)to another insurer

Landlord insurance a waste of money

published

Delays and confusion during assessment process. Claim for carpets ruined by tenant has been denied as NRMA say it is ‘tenant neglect’ and not malicious or deliberate damage. Poor communication between NRMA and their outsourced assessor. Property was left untenantable so also dealing with loss of rental. On speaking to other insurers this damage would have been covered under a landlord insurance policy. Needless to say I will be changing insurer

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateJune 2019
Claim ApprovedNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance
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Absolutely Poor claim handling service !

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateApril 2019
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Nathalie

NathalieSydney

Nrma Landlord Insurance- A Nightmare Of Lies And Deceit!

published
Insurance claim madeYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance
happy

happySydney, NSW

  • 2 reviews
  • 4 likes

Doesn't cover accidental damage

published
Insurance claim madeYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Policy Documents

published

On 14th May took out new landlords insurance on Investment property in Muswellbrook NSW
Have now tried THREE times over the phone to get the policy documents for this new policy (I Have a total of 5 policies and have been with NRMA for 18 years) mailed to my residential address in Springwood Qld.
This seems to be too hard - still have not received policy documents. Paid premium of $1201.30 which has gone out of my bank account but no policy documents.
Please tell me what you want from me to get the policy document mailed to me.
Have been with NRMA a long time - do I have to go elsewhere to get service? Not asking for much

Insurance claim madeNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hey Carlos, so sorry to hear you have not received your documents via post. Could you please email us with your policy number and full name to social@iag.com.au and we can help you with this. Thanks. ~Kaz

Rude and terrible insurance provider

published

They would not pay for talent damages, if you hold strata insurance don't ever consider NRMA policies as their contents policy only cover curtains and carpets if there's any other damages that's caused by your talents in the property even if they stuff rubbish down then drain you're not covered, also each time you call through they will yell you a different story some will say we will cover it and then you call again they will then tell you they won't cover.

People there don't really know what they're doing at all each time you call they tell you a different story about your claim, terrible company.

Insurance claim madeYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Margaret

MargaretSydney

Loss of rent not payable during repairs period

published

NRMA will not pay us the loss of rent during the period that we need to repair the water damage in the bathroom.We currently don't have any tenants in the house at the moment as the house is inhabitable. NRMA said that the PDS states that if we had tenants in there, that they would have paid the for the loss of rent, how on earth are we going to keep the tenants in there with the bad smell from the water damaged bathroom. NRMA's premiums are the most expensive out there, thinking by going with them they would have helped us, that's a load of crock!
Very very disapointed.

Insurance claim madeYes
2 comments
NRMA Insurance
Care TeamNRMA Insurance

Margaret, sorry to hear you are unhappy with your recent claims experience and that this event is not covered under your policy. Hopefully your repairs will be completed quickly so you can bring in tenants ASAP. We wish you all the best. ~Kaz

Margaret
Margaret

Anyone thinking of going with NRMA, please think again as what is on their Landlord PDS is very misleading to the landlord which is paying a very high premium to stay with a so-called reputable company.

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Dale

DalePerth

  • 3 reviews

Landlord cover as written in PDS

published
Insurance claim madeYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance
  • Verified customer

Not suitable for strata unit properties

published

Would not pay out on loss of rent after unit was flooded by a faulty hydrant. Said need building insurance but why would you have building insurance when you are already paying for building insurance through body corporate. Expensive premium too.

Insurance claim madeYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Len
Len

My reference # is NRQ171869492 and in the last instance I spoke with Natalie

NRMA Insurance
Care TeamNRMA Insurance

Thanks Len, we have escalated your complaint, someone will be in touch. ~Kaz

lexie

lexieCowra

What is the point - WARNING - Never Go With Nrma Landlord Insurance!!!

published
Insurance claim madeYes
6 comments
NRMA Insurance
Care TeamNRMA Insurance
lexie
lexie

I have tried to PM you Kaz with my details but it isn't working ????

NRMA Insurance
Care TeamNRMA Insurance

Lexie, I am sorry the PM isn't working, can you email the details to me at social@iag.com.au Thanks! ~Kaz

Landlord insurance

published
Insurance claim madeYes
Andre'

Andre'Caloundra

What the

published

Tenants left leaving holes in wall, carpets ruined broken locks and behind in rent.
Building inspector viewed said should be fine to have repairs done, obviously NRMA not so keen so sent out own assessor who said we could not prove damages were caused by a malicious act (yeah right) paid not a cent, no longer with this company

Terrible

published

We hold two landlord policy's with nrma for years never claimed but tenants decided to allow two large dogs to live inside resulting in our two year old carpet and underlay to be replaced through out the house and out hardwood brush box timber floor to be re sanded and polished, nrma said sorry nothing they could do leaving us wondering what our policy actually covered. Closed all policy's with nrma please beware landlords

Too many loopholes, no protection for landlords

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GingerBreadMan217

GingerBreadMan217AU

  • 8 reviews
  • 17 likes

Bad

published

Staff were ignorant of details of the policy, sales have no idea about claims.

Took months to return my calls, at times didn't return my calls.

Charged me double the amount of excess that was on my certificate of insurance.

Terrible experience trying to get the neccesary money to repair our property, I will certainly never go with NRMA again for any insurance.

Currently dealing with the ombudsman to try and get justice.

rw2830

rw2830

  • 187 reviews
  • 19 likes

Good

published

I was with Allianz for many many years. Only reason that I changed provider is due to price. Got a cheaper price with another provider and Allianz couldn't match it which was a bit of a dissapointment considering that I have been a loyal customer for many years. The website is user friendly and when you do call the 1800/1300 number you aren't put on hold for ever like other providers. Suggest that you may as well give them a go.
Easy to get quotes on the website and easy to join up. Price is fairly competitive with other providers
didn't really come across any

sarahwwww

sarahwwww

  • 110 reviews
  • 39 likes

OK

published

Error got fixed up but I did lose my trust in NRMA. But other than that I find the policy quite easy to follow, have not had to claim as yet so not sure how good they are at that.
Easy to get set up, over the phone or at the branch. Got a discount due to loyalty. Monthly payments are accepted.
NRMA made a ridiculous error on my policy which caused an address error and ultimataely cancellation of a policy which was not picked up for 6 months until I found this out myself and got rectified. Lady at the Eastgardend branch did correct and reset up the policy.

jennytucker

jennytuckerSouth East Queensland, QLD

  • 7 reviews
  • 8 likes

Terrible

published

Bought Landlords policy 12 months ago. Renewal has increased substantly even though no claims. Found a compatative policy with Allianz $200 cheaper.
National, well marketed company.
Despite always touting value for money, the premium of my policy has risen considerably. When querying the rise, they do not budge or negotiate.

Questions & Answers

pansy

pansyasked

Which insurer has the best reviews

1 answer
Chris H.
Chris H.

budget direct seems to have the best rating but the cheapest price did not work for me with NRMA when i did try to claim for pet damage on one of my rentals i was not covered however i claimed for a damaged garage door recently with CGU and the money was in my account within 3-4 days and only had to get one quote,i have moved all my insurance($5000 a year in premiums) to CGU.

Lyn C.

Lyn C.asked

We are into the fifth month since the aerial inspection of a hail-damaged roof of a rental property. We have been advised that the work has been approved by the NRMA but have heard nothing further from the NRMA. Yes, we do have Landlord's Insurance and our tenant is not at all happy. How much longer will it take your company to advise us when we can expect the work to commence and also be completed. Other companies have attended to similar jobs within two months from the initial claim being made? Elle See 02/02/2020

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Lyn, thanks for your question. Each claim is different so the time it takes will be different. If you are having trouble getting through to our claim team please send us a PM via Facebook so we can escalate further and let us know you're from Product Review. ~Natalie

gingermeggs

gingermeggsasked

Why is Landlord Insurance with NRMA in Sydney much more expensive than the same with Property Insurance Plus in Adelaide?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hey Gingermeggs, thanks for your question. each company offers different features and benefits with their policies so pricing will invariably differ from company to company and policy to policy.

Get an answer from our members and NRMA Insurance representatives

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