Reviewer Photos & Videos
Installed sink two days ago and is already scratched with general use had our old sink for over 10 years no problems very disappointed would not recommend this product spoils my new kitchen
Purchased in September 2021 at Bunnings Warehouse for $840.00.
We are really disappointed bought this beautiful sink in our kitchen Reno’s has been in for 21/2 years and started leaking under close inspection it has a crack in the corner however Oliveri state that the crack is non warranty as they state a hairline crack from manufacture would have shown up earlier which they stated it is from impact. The sink has been looked after and not had anything heavy impacted to cause a crack.
Purchased in March 2018 for $705.00.
Best sink ever used
I had originally intended on purchasing a stainless steel sink as I had read a lot of negative reviews on the granite / composite sinks on Product Review. A friend had previously had an Oliveri Santorini sink and recommended it to me. I have found the sink to be fantastic in every way. It is super easy to wipe clean and leaves zero water streaks, unlike a stainless steel sink and it looks fantastic. Other negative reviews have said the drain plug is hard to use, but I have not experienced this at all. I do use a rubber mat in the base of the si...nk to protect it in case something is dropped into the sink. I purchased the sink from Harvey Norman who will match any other prices, including online and I prefer to support local businesses. Highly recommend this product. I will never go back to a stainless steel sink again.
Purchased in April 2021 at Harvey Norman for $700.00.
No back up disappointed
Bought first sink Left shop perfect took it home and open box and had a crack across the top. Contacted Australian distributor and wouldn’t do anything about it Blaming transport ,ok I wore that. Bought replacement from same store (gave me a good deal ,still expensive). Had it installed after 10 days put a pot that been simmering on top and left a mark on it. Contact distributor again with photos and was told not to put anything on the sink more than 280c (yes it’s in the fine print) I got the first sink out with the crack and tried to m...ark it with boiling pots straight off the stove (no marks), heat gun (no mark), soldering iron (full heat15 min) (no mark) Sent email with all the information and photos Not interested. No backup The store sold me the third for cost price Very expensive sink over $2000
Purchased in April 2021 for $815.00.
Sink scratches easily and has rust spots on surface of sink within 1 day of use. Our last Oliveri 20 year old sink didn't have these rust marks. Absolute spoils our new kitchen. Want a representative to inspect this sink.
Purchased in March 2021 at The Good Guys.
- Sinks Laundry
Cracked when placed in cut out
We purchase the Santorini sink for the laundry and when they placed it in the cut out the edge cracked off.
Really upset that I have to buy new one
Purchased in May 2021 for $769.00.
This is the worst sink ever
This is the worst sink ever, it took us 3 sinks to get one that wasn't warped, mine is white and I'm sorry to say this sink stains and has grey scratches after washing stainless steel items, does not drain properly.
Purchased at Harvey Norman.
This sink doesn’t drain. Water pools in the bottom. You have to physically wipe it out every time you use it. I’ve contacted oliveri about it and they don’t respond.
Purchased in December 2020 at The Good Guys for $600.00.
Needed a New Sink - Faulty Stainless Steel
Purchased through our builder for our new house and they got it through a national plumbing wholesaler. I initially tried to contact Oliveri directly by phone to provide feedback and also made a warranty claim by email; after some considerable effort finally got on to Luke at their customer service centre, and he ‘owned the issue’.
The stainless steel was discolouring even after cleaning with professional stainless steel sink cleaner, within a day of cleaning there was a scummy appearance on the bottom of the sink.
We are in our 60s and have h...
Purchased in August 2020 for $400.00.
I bought a Monet double bowl sink for my new kitchen. I wish I had read these reviews first, although my issues are different. The first sink I bought, the length of one edge was curled back and had to be returned, definitely a manufacturing fault. Then the second sink, which I ordered from Winnings instead, was bowed. Granted it is 1500mm long, but when I rang Winnings and sent them photos of the bowed sink, they spoke to Oliveri and was told that the sink tends to bow due to its length; clamp it down and it should be all right.
Purchased in July 2020 for $680.00.
Unsure at this stage
Have just started using our black Santorini over mount sink. Size is great, but two issues have arisen. Firstly, the sink doesn't drain efficiently, and I have to use copious amounts of water and a brush to dispense with the water and residue. The bottom seems flat, with no slope at all towards the plug hole. Secondly, the weird plug is unwieldy and problematic to use - have to line it up correctly and carefully (not always convenient) when inserting it, and then search around for the release button when removing it.
Purchased in October 2020 at Harvey Norman for $799.00.
Don't buy if you care about quality and appearance
Oliveri model SN1063U Sonetto Double Bowl undercount sink. I used my new sink for the first time, one wash later drained sink to find many scratches. I was devastated. My previous sink was 11 years plus old, well used. This sink is so easily scratched I can only imagine what the sink would be like after one day, one week and so forth. I had to invest in a stainless steel sink protector. To make matters worse I bought this particular brand due to it being an Australian brand. I emailed t2 services as advised only to receive the same copied and ...pasted reply as others: Thank you for your email, we are sorry to hear of the issues you are experiencing with your sink. Scratches are not normally covered under warranty. Stainless steel sinks will scratch; however, the surface scratches will become less noticeable as your sink ages, the first scratches will always be the most noticeable. Over time, the sink will develop its own unique finish as light scratches blend into the sink's grain. Oliveri recommends the use of a bowl protector where possible to help protect the bowl from dents and heavy scratching. Most minor scratches can be softened with a stainless-steel polishing cream, rub with the grain, taking care not to rub in one area. Not good enough, shoddy product. DO NOT BUY
Purchased at e&s for $845.00.
I would not recommend
While the overall sink looks nice, the drain inserts have a very poor finish and let the whole sink down. My previous kitchen had a cheaper sink which looked good after 12 years of use
Purchased in September 2020 at Cooks plumbing for $640.00.
Sink cracked in between the two sinks due to hot vegetable water about 2 weeks after being installed. It was a fight to have it replaced but i kept fighting as with the expense of it i would expect it to last much longer.
9 months later i am disappointed with how disgusting the sink looks right in the middle of the focal point of our brand new home.
Purchased in January 2020 at Kitchen supplier for $700.00.
Less than 1 month old & terribly scratched!
I have just recently finished a kitchen renovation & installed the Oliveri Diaz double bowl sink with double drainers. I am very disappointed with this product & would never buy another Oliveri product nor recommend one. It is barely a month old & it is already very scratched up. We used a plastic wash tub in the sink to prevent it being scratched by our metal cooking pans & utensils - a plastic tub we used for more than 6 months in our washroom sink as it was our make shift kitchen & there was never a scratch. But the Oliveri sink has 4 scratc...h areas (photo of 1 below) that exactly match the 4 small PLASTIC feet on the tub. What kind of steel is your sink made of that it scratched so easily? Our laundry room stainless steel sink (which we have used for over 2 years) is just fine...
Purchased in September 2020.
Questions & Answers
I'm so glad I read all of the above reviews of the Sonetto Sinks - the SN1071 was on my short list for a major renovation to my home - any reasonable person would say that the above experiences of purchasers is APPALLING and it would appear that their complaints have been brushed aside!
Oliveri - would you please seriously address the questions below:
1 Does the current model (SN1071&2) use the same Stainless Steel that was used in previous models?
2 Where is the Stainless Steel manufactured?
3 What is the chemical composition of the Stainless Steel (i.e. what proportion of each of the minerals (by weight) are the components of the Stainless Steel?
4 Where is the SN1701 manufactured - the country(ies) of manufacture?
5 Has the very bad scratch issue been remedied?
6 Has the water stain issue been remedied?
7 Has the "rust" issue been remedied?
8 Who owns the manufacturing plant in Australia?
9 Where is it located?
10 Where do the people who respond to the above complaints reside?
I am particularly interested to see how Oliveri answers these questions, hopefully after reference has been made to the technical personnel at Oliveri HEAD OFFICE
After a lot of running around Oliveri replaced the sink under good will Wouldn’t admit it was a faulty sink. The replacement is a great sink and looks great Proves the first sink was faulty (same model)
What model(s) were they please? Good to know it was replaced - wondering whether the replacement is an improved model - they have a bad reputation to climb over to win a goodwill image - let's see if they try.
Thanks for your reply.
Thanks for reaching out to us. We understand that you want to be 100% happy for going ahead with any purchase.
All Oliveri sinks including, the SN1071/2, are made from 18/10, 304-grade stainless steel. 18/10 stainless steel is comprised of 18% chromium and 10% nickel. 304-grade stainless steel also contains no more than 0.8% carbon and at least 50% iron. This grade of steel is one of the most commonly used for kitchen sinks due to its durability and hygienic properties.
Our Sonetto sinks are made and imported from China as well as others, our Santorini and Florence sinks come from Italy and we have a number of Australian made products.
Our Australian factory is located in Regency Park, South Australia, along with our head office, which is owned and operated by Oliveri.
Stainless steel is not scratch-proof and as it is a soft metal, you will see scratches appear with use. However, over time, these scratches blend together and appear a lot less noticeable.
Water spots and surface rust can appear on the sink for a number of different reasons, including harsh water conditions, chemicals or juices staying on the sink too long or a build-up of dirt. The best way to avoid these marks is to rinse and towel dry the sink after every use.
We hope the above will help to answer all your questions. Please reach out to us or call 8348 6444 you have any other questions.
Jane from Oliveri
Hi, we have a black granite sink which is marking from calcium in the water. What is the best way to clean the sink to restore it’s original condition?
No idea. Mine is stainless steel, and it is horrible with water staining and scratching. Hate it.
I am sorry to hear you are having trouble with your sink.
All marks should come off by cleaning the sink with a damp cloth and a mix of vinegar and bicarb soda. Rinse with clean water and towel dry after cleaning. This will work for both granite and stainless steel sinks.
If you have any more trouble, please contact our customer service team on 08 8348 6444 or email firstname.lastname@example.org and they will be able to help further.
Ebony from Oliveri
I am interested in purchasing an undermount Santorini sink in black. I am concerned that you cannot strain pasta water or vegetable water down the sink as it’s too hot. You have colanders that fit in the sink for straining pasta water, etc. If boiling water (straight from the stove) will crack the sink, how can you pour it through a colander in the sink? Would appreciate your advice before I decide. Thanks
Our Santorini sinks can withstand thermal shocks and are heat resistant up to 280°C.
You can pour boiling water straight from the stove into a colander however we do recommend that you allow water to cool a little before pouring it into the sink to protect the waste plugs and pipes from damage.
Zara from Oliveri
Thanks Zara. Just to confirm please. If you place the colander in the sink, can you pour your pasta water through it straight from the stove or do you need to let it cool first?
You can pour water straight into the colander in the sink however I would always recommend letting the water cool a little first.
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