Omron HEM-7600T Questions & Answers

can HEM7600T use for 2 users

Hi Susan, The HEM-7600T is designed for single-user use only, so if two people are using the device the omron app nor the machine itself can differentiate between two people. If you’d like a monitor that can be shared between two users, models such as the HEM-7155T, HEM-7361T, or HEM-6232T all include dual-user functionality. If you still have any questions or need help with anything, just let us know. And if you’d prefer to speak with someone, you’re always welcome to give us a call during business hours on 1800 807 464 (AU) 0800 523 583 (NZ)

Two people can use the machine, but the memory and download functions cannot identify 2 users.

Sorry to hear you're having trouble connecting your HEM7155T to your iPhone 15 Pro. Please try following the steps in this video to set up the connection: external link . If you're still experiencing issues, we recommend reaching out to your local Omron agent in Singapore for further assistance: external link . Hope this helps!

Hi Glenda. When you have the Omron Connect app open, please tap on your latest readings. On the top right-hand side (next to the text Blood Pressure and Pusle), you should see 3 dots next to each other. Once you tap on the dots, you should be able to see "all recorded data". Let us know if you are still having trouble. - Jess

Thank you so much Jess, i have sorted it now,

Hi Glenda, To view all your recorded data please take the following steps: - Open the Omron Connect App - Tap on your latest readings - Tap on the 3 dots on the top right-hand side - Tap "all recorded data".

This will show you all your individual readings. If you need further assistance or have any questions, please feel free to contact our customer service team. You can reach us by phone at 1800 807 464 or by email at info@omronhealthcare.com.au during our business hours. - Jess

Hi Shae, do you still require assistance in connecting your device? you may possibly find the below video useful in connecting your app external link  If you would like to contact our customer service team, we are happy to assist further and provide more technical assistance. Please contact us during business hours on 1800 807 464 or email us directly info@omronhealthcare.com.au

We just bought the same brick off Amazon. Tried with 6 different phones, tried clearing/resetting the 7600T and turning Bluetooth off and on again. Omron came highly recommended, but given they don’t provide support on weekends, will be returning the device to Amazon. Should have done more research and not trusted word of mouth.

Thanks for your review, and I’m really sorry to hear you’ve had a frustrating experience. If you’re still open to troubleshooting, I’d recommend first checking your instruction manual for the exact model number. For example, did you purchase the HEM-7600T EVOLV? If so, during the Omron Connect pairing process, you may see a prompt saying "If the screen does not switch, tap here", tapping that will allow you to manually select your model (e.g. HEM-7600T EVOLV) to help the app recognise the device.

Please note the Australian model is called HEM-7600T SMART ELITE, not EVOLV, so devices bought on Amazon may be international versions that require slightly different setup steps.

Apologies again for the inconvenience, we understand it’s frustrating that support isn’t available on weekends, but feel free to email us anytime, and we’ll get back to you promptly on weekdays.

Hi Myron! Thanks for your enquiry. To reset the time, you will simply need to reset the time on your phone.

Sorry, in that didn't work. Tried taking batteries out, deleting and re-adding device. Phone is correct time but sync is previous time zone from a trip.

Same problem here. Did you fix it?

Hi Ian. Your device should be taking the time from your phone settings. If this is not working for you, you can also restore your monitor to default settings. You'll have to press and hold the Bluetooth button on your device until you see P appear. Once you see P appear, then also press the STOP/START button until CLR appears on the screen. You'll then need to press the STOP/START button to turn the device off. Then, delete this device through your Omron connect app, restart your phone, and repair the device to the phone via Omron connect. This should reset the date and time. If you need any more technical assistance, please don't hesitate to call us during business hours on 1800 807 464

Hi, Thanks for your message. The model HEM-7600T device is designed for single user. Thanks

A single measurement does not provide an accurate indication of your true blood pressure. You need to take and record several readings over a period of time. Try to measure your blood pressure at the same time each day for consistency. Wait for 5 minutes between each measurement interval for 3 reading, measure the average on your omron connect app for HEM7600T

Thank you

Thank you Keith, I have a technical background but have been frustrated with its ability to pair. On the Connection site it shows this device isn’t available to run under the connect app? Just read the other comment, that makes me feel like a bad decision for this device, this can only track one user??? All other Omron devices have more than one person for input…

Hello Bill. I actually figured it out. The model I got is Japanese. The Japanese model will not pair with the US App, which is the App version I was using. I have since gotten the Asian App to use and it works fine though. The downside is I have a wrist BP that is from the US that I use when I travel. I’m forced to use two Apps now because of this

• The accuracy of this blood pressure monitor has been carefully tested and is designed for a long service life. • It is generally recommended to have the device inspected every 2 years to ensure correct functioning and accuracy. please call us 1800 807 464 for sending the device for testing

Easy, just click on the top right hand side 3 dots and then go into the "all recorded data" section. Slide down to the one you want to delete. Press the ">" symbol on the right hand side. Scroll to the bottom and there should be a delete button. Press this to remove the reading.

I can not see any dots

Hi there, To delete a single reading, you will need to do this from your Omron Connect app. To do this, please open the app on your phone. You will need to tap on your latest readings. Then, on the top right you should see 3 dots. From there, tap on "all recorded data". You can then select the reading you wish to delete, and will find this open by scrolling down.

No. There is no user identifier in the device.

Hi there, we are sorry for the delay in answering your question. Unfortunately, we cannot erase all your readings from the omron connect app, but you can erase a single reading. To do that, please follow these steps: On the app's home screen, tap on your latest reading You will go to the graph section of the app. Please tap the three dots on the top right corner. Then, you will see a "all recorded data" title – please tap that one. You will see a list of all your readings, and by tapping on the arrow on the right of a single reading, when you scroll down you will see a delete option. If you need more help or technical support, please contact our customer service team. We are happy to help you during our working hours on 1800 807 464.

No you can't. The cuff and meter are a single unit. The cuff is very large anyway.

No

Yes you can delete. Tap most recent pulse reading. Tap three vertical dots on top right Look for “all recorded data”, Tap on this, then you will see all your listed line items Tap on extreme right of silly item, full detail pops up, see “delete” in red, bottom left If you delete it, your silly item disappears immediately. good luck....

If you take 3 readings over the course of the day and download the data which can be saved as a PDF you can then email that to your Dr ,In the app open screen were BP is recorded Tap on the BP Diary after your last reading select logbook at bottom of page the date you want the readings to start from them select the end date then hit export this will download the PDF to your pre registered email address gives all the times dates and readings the Dr will need. this is an awesome machine. Good luck

Not really

Yes it does. Each person has to download the omron app on to their own phone. Once the first person has taken his/her blood pressure and transferred it to the app on his/her phone the cuff can then be used by the second person who can similarly transfer their blood pressure readings to the app on their phone.

Hi Bruno. You may wish to look at the two following models: HEM7361T and HEM7155T If you need further assistance or have any questions, please feel free to contact our customer service team. You can reach us by phone at 1800 807 464 or by email at info@omronhealthcare.com.au during our business hours.