Omron HEM7144T1
VerifiedMPN: HEM-7144T11 review
Flimsy product, shocking warranty claim experience – Bought this 9 months ago. Very flimsy product . A month ago, the battery holder coil started falling into the casing so battery not in contact with the electrodes. This is the second Omron that's doing this but I didn't keep the receipt, so this time I took it to chemist warehouse and they looked at it, could see the fault but said they can't give a replacement despite a 2 year warranty and they told me I have to call Omron. Omron then asked me to send it back for them to check and then they will return it. It's a $146 product and I'm going to buy another brand while I wait for such poor service. No care about customers.
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Hi Sophie, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear about the issues you've encountered with your Omron product. It's disappointing to learn that this has happened not just once, but twice, and I understand how frustrating this must be.
This issue with the battery holder coil is unusual, and we take such feedback seriously as it helps us improve our products and services. We are committed to resolving this for you promptly and at no additional cost, except for the shipping to our service center. We will not only repair the unit but also perform a calibration check to ensure its accuracy and reliability moving forward.
We have several service departments across Australia, and you are welcome to send the device to the nearest one for faster service. Please visit our website or contact us at info@omronhealthcare.com.au for the specific address of your local service department. If you need any assistance or have further concerns, please feel free to call us directly at 1800 807 464.
We value you as a customer and are eager to rectify this situation. If you no longer have a copy of the receipt, we can still verify your warranty period with other details. You are welcome to call us so that we can verify this for you. Repair form can be found here: external link