Do what they can not to pay.
In 2015 I was forced by the ANZ to take out a policy for income protection we didn’t want.
Come 2018 and I have bad osteoarthritis that has stopped me working.
Onepath find one doctors appointment with a sore arm and give me a right arm exclusion to my policy.
Enter the ombudsman.
Ombudsman one finds in my favour yet Onepath don’t except the result.
Enter my doctor who writes a letter to Onepath but they respectfully disagree with my doctor.
Enter ombudsman number 2 for determination.
It falls in my favour again so they have to back pay.
Now once again it starts.
Profit and lose even though we don’t have a business. ...
Unbelievably Poor Service
Every year we have to go through the same tedious payment process. Unlike other suppliers, One Path has no payment options other than phone or cheque payment (seriously who has a $%#^$ chequing account anymore). Then to make matters worse this year, everyone is working from home so therefore their call centres are not coping.
Firstly, I type in the policy number but lo and behold the system does not recognise the number. 3 times I type it in but to no avail. Then what follows is a mysterious and troubling journey through their system. After 30...
OnePath to Hell
Never ever use OnePath for any Insurance products. OnePath have no intention of paying out on any insurance claims and TPD claims process is a complete joke. If you do not want your health to suffer with sleepless nights and severe anxiety and depression, just look for an alternative. Luckily plenty of better insurance companies available.
I would not recommend this company. Impossible to speak to anyone - you constantly keep getting transferred to different people who then claim they are unable to help you. Avoid at all costs.
I was unable to work due to illness and surgery. Desite a fair bit of paperwork I was paid out quickly and efficiently. All contact with the customer care team was amazing, they all showed concern and compassion for my situation, that was unexpected from a big organisation and really made me feel cared for. I can't thank One Path enough. Amazing.
wife had wrist injury. unable to work for a month or 2.
made a claim, sent medical cert.
and was paid in less than a week.
with all the negative comments, i'm surprised we didn't had any issues with our claim.
maybe it depends on the inclusions?
I havent double checked mine yet. im afraid its eating my super away.
i'm not an expert, but never had a problem with the claim though.
and happy we got paid when we needed it though, as she was on unpaid leave for 2 months or so.
Zero star rating - set fire to your cash instead
....at least you get a few seconds of warmth. It's fraudulent at best and I wonder could be part of wider criminal front operation for ANZ? It's not even clear if anyone works there apart from processing incoming payments; they simply won't answer any emails at all. Once they had my CC details they just keep sucking up $$ each month for ever. Perhaps that's why it's called OnePath? As in one direction, you ain't ever getting a cent back sucker!
So changed the CC expiry date and didn't sign authorisation letter from OnePath to keep charging me...- no problem they have figured a way around this and just keep taking the money! Spoke to my CC provider, they claim cannot do anything unless I were to cancel the credit card and get one with a new number i.e. same as if your card had been stolen. Which it kind of has. Thanks ANZ, not dodgy at all. I'd be curious if they are paying any taxes related to this little operation or if everything is off-shored. This is a quote from their fine print for example: "Although Onepath is owned by ANZ it is not a bank. ANZ does not guarantee OnePath Life or this product". Yeah we own this but have no responsibility see.
Getting out of One Path is a mind field
My husband took out a One Path policy on the recommendation of our mortgage broker. After a year we decided that the idea of having $ taken out of husband's super on an annual basis to fund the policy seemed unethical and dodgy. It has taken numerous phone calls, emails and contact with One Path Broker over 2 years to get this policy ended. Turns out the One Path $ were placed in an ANZ account super fund and have to now apply to have this rolled over into husband's sole super fund.
Inaccurate claim processes using advice not related
The insurer uses information that works in their favour to deny claims. They work the system knowing only a very small percentage of unwell people can afford or are willing to take them to court.
Not worth the paper there policy’s are written on
I tried to get a TPD payout been 14 months having my leg amputated yet it’s seems I don’t meet the requirements oneparth your a joke.
Had this policy with this company for threeish years,had full disclosure on all my medical history,went for a health check to a doctor for them,Tried to use the policy after a few years,turned me down on the first phone call.Second call stated I had not disclosed part of my medical history.Sent back my premiums and cancelled the policy..
Pricey premiums and nothing in return.
When it comes time to claiming, not willing to engage or pay insured amount.
Premiums just go up and up..
Hit by a $280 a month increase two years ago and a $200 increase this year - and thats PER MONTH! Refuse to pay $951 a month for income protection insurance so sopped around for 10 minutes and found the same level of cover for less than half.
One path Anz are contempt!
Made a claim was Ok doctors wanted to extend claim re medical conditions offered and then rejected aghh I asked if I was eligible for TPD claim was bluntly refused.
List of faults about this company
Medical forms are a definition of word bullying.
They don’t verify user details I gave them incorrect Id and they continued.
Very aggressive in talking to you.
According to Medical people they get commissions.
They bullied me going back to work earlier than I should have failed miserably.
List of things can go on won’t coment
Do not use this company
30% Increase in Premiums in One Year!
Have been a long term customer of one path. This year they decided to put up their premium by 30% due to industry pressure. Have taken my business elsewhere.
Questions & Answers
I think One Path underwrite my income protection insurance with my super and I had a claim in mid 2017, sent all info, its now 2019 and they still haven't paid me. I've lodged a complaint. I think it will end up at court. I've had enough of banks and insurers defrauding us all while the government's do nothing to hold them account for their greedy grab at money and failures to act honestly yet we would be jailed for similiar conduct. Its not good enough for us average citizens. Where's equality?
When are you going to ring,are you still in Sydney?no paper trail go figure mmmm
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