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OnePath Income Protection Insurance

OnePath Income Protection Insurance

1.3 from 43 reviews · View Statistics
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Reviews

1.3
43 reviews
  • Value for Money
    1.7 (9)
  • Transparency
    2.0 (7)
  • Customer Service
    1.8 (9)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (1)
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (3) · No (2)
Previous
Next
Sam Burton
Sam BurtonMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Do what they can not to pay.

published
Value for Money
1/5
Transparency
1/5
Stunned
StunnedSydney, NSW
  • 8 reviews
  • 7 likes

Unbelievably Poor Service

published
Value for Money
1/5
Transparency
1/5
Evan Fraser
Evan FraserCentral Highlands and Goldfields, VIC
  • 2 reviews

OnePath to Hell

published

Never ever use OnePath for any Insurance products. OnePath have no intention of paying out on any insurance claims and TPD claims process is a complete joke. If you do not want your health to suffer with sleepless nights and severe anxiety and depression, just look for an alternative. Luckily plenty of better insurance companies available.

Value for Money
1/5
Transparency
1/5
Not happy
Not happySydney, NSW
  • 10 reviews
  • 9 likes

Absolutely atrocious

published

I would not recommend this company. Impossible to speak to anyone - you constantly keep getting transferred to different people who then claim they are unable to help you. Avoid at all costs.

Value for Money
1/5
Transparency
1/5
Income Insurance

Find out how OnePath Income Protection Insurance compares to other Income Insurance

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John H
John H
  • 7 reviews
  • 10 likes

Great

published

I was unable to work due to illness and surgery. Desite a fair bit of paperwork I was paid out quickly and efficiently. All contact with the customer care team was amazing, they all showed concern and compassion for my situation, that was unexpected from a big organisation and really made me feel cared for. I can't thank One Path enough. Amazing.

Value for Money
5/5
Transparency
5/5
gr3y
gr3yVictoria
  • 6 reviews

successful claim

published

wife had wrist injury. unable to work for a month or 2.
made a claim, sent medical cert.
and was paid in less than a week.
with all the negative comments, i'm surprised we didn't had any issues with our claim.
maybe it depends on the inclusions?
I havent double checked mine yet. im afraid its eating my super away.
i'm not an expert, but never had a problem with the claim though.
and happy we got paid when we needed it though, as she was on unpaid leave for 2 months or so.

Value for Money
3/5
Transparency
4/5
Christoper
ChristoperMetropolitan Adelaide, SA
  • 9 reviews
  • 4 likes
  • Verified

Zero star rating - set fire to your cash instead

published
Value for Money
1/5
Transparency
1/5

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Next
starfishgalaxy
starfishgalaxyGreat Southern, WA
  • 7 reviews
  • 7 likes

Getting out of One Path is a mind field

published

My husband took out a One Path policy on the recommendation of our mortgage broker. After a year we decided that the idea of having $ taken out of husband's super on an annual basis to fund the policy seemed unethical and dodgy. It has taken numerous phone calls, emails and contact with One Path Broker over 2 years to get this policy ended. Turns out the One Path $ were placed in an ANZ account super fund and have to now apply to have this rolled over into husband's sole super fund.

Value for Money
1/5
Customer Service
1/5
the product review
the product reviewMetropolitan Adelaide, SA

Inaccurate claim processes using advice not related

published

The insurer uses information that works in their favour to deny claims. They work the system knowing only a very small percentage of unwell people can afford or are willing to take them to court.

Value for Money
1/5
Customer Service
1/5
Income Insurance

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Not worth the paper there policy’s are written on

published

I tried to get a TPD payout been 14 months having my leg amputated yet it’s seems I don’t meet the requirements oneparth your a joke.

Insurance claim madeYes
Robert Remkes
Robert RemkesKerikeri
  • 2 reviews
  • 1 like

Crooks

published

Had this policy with this company for threeish years,had full disclosure on all my medical history,went for a health check to a doctor for them,Tried to use the policy after a few years,turned me down on the first phone call.Second call stated I had not disclosed part of my medical history.Sent back my premiums and cancelled the policy..

Insurance claim madeYes

RIP off

published

Pricey premiums and nothing in return.
When it comes time to claiming, not willing to engage or pay insured amount.

Insurance claim madeNo
Income Insurance

Find out how OnePath Income Protection Insurance compares to other Income Insurance

Know better, choose better.

Compare all

Premiums just go up and up..

published

Hit by a $280 a month increase two years ago and a $200 increase this year - and thats PER MONTH! Refuse to pay $951 a month for income protection insurance so sopped around for 10 minutes and found the same level of cover for less than half.

Insurance claim madeNo
Gab Gallina
Gab GallinaMelbourne
  • 2 reviews
  • 2 likes

One path Anz are contempt!

published

Made a claim was Ok doctors wanted to extend claim re medical conditions offered and then rejected aghh I asked if I was eligible for TPD claim was bluntly refused.
List of faults about this company
Medical forms are a definition of word bullying.
They don’t verify user details I gave them incorrect Id and they continued.
Very aggressive in talking to you.
According to Medical people they get commissions.
They bullied me going back to work earlier than I should have failed miserably.
List of things can go on won’t coment
Do not use this company
Very contempt.

Insurance claim madeYes
  • Verified

30% Increase in Premiums in One Year!

published

Have been a long term customer of one path. This year they decided to put up their premium by 30% due to industry pressure. Have taken my business elsewhere.

Insurance claim madeNo

Questions & Answers

Rox
Roxasked

I think One Path underwrite my income protection insurance with my super and I had a claim in mid 2017, sent all info, its now 2019 and they still haven't paid me. I've lodged a complaint. I think it will end up at court. I've had enough of banks and insurers defrauding us all while the government's do nothing to hold them account for their greedy grab at money and failures to act honestly yet we would be jailed for similiar conduct. Its not good enough for us average citizens. Where's equality?

No answers
Wendy T
Wendy Tasked

When are you going to ring,are you still in Sydney?no paper trail go figure mmmm

No answers

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