??!
1 photo
OnePath Income Protection Insurance

OnePath Income Protection Insurance

1.2 from 36 reviews

See the Best Income Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
3
1 star
32

starfishgalaxy

starfishgalaxyGreat Southern, WA

  • 7 reviews
  • 7 likes

Getting out of One Path is a mind field

published

My husband took out a One Path policy on the recommendation of our mortgage broker. After a year we decided that the idea of having $ taken out of husband's super on an annual basis to fund the policy seemed unethical and dodgy. It has taken numerous phone calls, emails and contact with One Path Broker over 2 years to get this policy ended. Turns out the One Path $ were placed in an ANZ account super fund and have to now apply to have this rolled over into husband's sole super fund.

Value for Money
Customer Service
Claim MadeNo

the product review

the product reviewMetropolitan Adelaide, SA

Inaccurate claim processes using advice not related

published

The insurer uses information that works in their favour to deny claims. They work the system knowing only a very small percentage of unwell people can afford or are willing to take them to court.

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedNo

Not worth the paper there policy’s are written on

published

I tried to get a TPD payout been 14 months having my leg amputated yet it’s seems I don’t meet the requirements oneparth your a joke.

Insurance claim madeYes
Robert Remkes

Robert RemkesKerikeri

  • 2 reviews
  • 1 like

Crooks

published

Had this policy with this company for threeish years,had full disclosure on all my medical history,went for a health check to a doctor for them,Tried to use the policy after a few years,turned me down on the first phone call.Second call stated I had not disclosed part of my medical history.Sent back my premiums and cancelled the policy..

Insurance claim madeYes

RIP off

published

Pricey premiums and nothing in return.
When it comes time to claiming, not willing to engage or pay insured amount.

Insurance claim madeNo

Premiums just go up and up..

published

Hit by a $280 a month increase two years ago and a $200 increase this year - and thats PER MONTH! Refuse to pay $951 a month for income protection insurance so sopped around for 10 minutes and found the same level of cover for less than half.

Insurance claim madeNo

Gab Gallina

Gab GallinaMelbourne

  • 2 reviews
  • 2 likes

One path Anz are contempt!

published

Made a claim was Ok doctors wanted to extend claim re medical conditions offered and then rejected aghh I asked if I was eligible for TPD claim was bluntly refused.
List of faults about this company
Medical forms are a definition of word bullying.
They don’t verify user details I gave them incorrect Id and they continued.
Very aggressive in talking to you.
According to Medical people they get commissions.
They bullied me going back to work earlier than I should have failed miserably.
List of things can go on won’t coment
Do not use this company
Very contempt.

Insurance claim madeYes

  • Verified customer

30% Increase in Premiums in One Year!

published

Have been a long term customer of one path. This year they decided to put up their premium by 30% due to industry pressure. Have taken my business elsewhere.

Insurance claim madeNo

Elbow

ElbowAU

  • 12 reviews
  • 19 likes

Incompetence like never seen before

published

Made changes to our policies a few weeks ago.(Feb18)
Letter arrived in mail today saying policies have lapsed in Jan18
Called their call center - they unable to assist or help at all

Off to Ombudsman now.

Insurance claim madeNo
Pedro

PedroPerth

Basic Theft!

published

Strange how there policy cost jumped 7% last year but wages did not move!. AVOID one path at all costs!
Wish I could charge my clients more every year without asking!

Insurance claim madeNo

Shane

ShaneMelbourne

  • 4 reviews
  • 6 likes

Avoid!

published

Just had a guy ring me and ask if I received an email regarding my super coverage, started telling him I was considering moving my super fund he just got aggressive cutting me off saying “thank you that is all” repeatedly every time I spoke and hung up on me.

Insurance claim madeNo

fair value

fair value

  • 31 reviews
  • 22 likes
  • Verified customer

Should be investigated. Criminal like reprehensible obvious tactics

published
Insurance claim madeYes

Make you jump through the hoops before paying out

published

In the past 18 months I have had to lodge 2 loss of income claims. The amount of information required from my doctors & the hospital was ridiculous, costing me over $700 before they would even consider the claim. My first claim wasn't paid out until I had returned to work.!! What was I supposed to live on for 3 months? Quick to take your money but when it comes to paying out make it as hard as possible.

Insurance claim madeYes

RUN!!!!

published
Insurance claim madeYes

Chel

ChelQueensland

One path Don't waist your money

published

My mother passed away and been paying life insurance for over 25 years. When I put a claim in payed only $250 Company has no care factor. Absolute joke. thanks for that now my brother who is disabled needs more help than ever for the rest of his life. Totally disgusted. one path is a one place I won't recommend. Just because my mum is over 65. As she was caring for her disable child. He has nothing now. Hope you feel good with that one path. Terrible

Insurance claim madeYes
1 comment
Chel
Chel

Just to keep up to date they don't follow up your calls.. will be Taking this further that's for sure.

Insurer that makes u feel unsecured! Worst insurer in the nz market

published
Insurance claim madeYes

hardy192

hardy192NEWCASTLE

  • 2 reviews
  • 2 likes

A total and utter disgrace

published
Insurance claim madeNo

AnaMaria

AnaMariaMelbourne

  • 4 reviews
  • 5 likes

Fantastic service and fast claim turnaround

published

Surprisingly very easy, fast and no questions asked claim process. I did make sure to provide every single document they asked for, it took about 2 weeks before the funds were transferred to account post the 30 day waiting period. This was for unemployment benefit post involuntary redundancy under one path comprehensive income protection insurance.

Insurance claim madeYes

Mv1

Mv1Melbourne

Horrible insurer will never pay out

published

Paid high premium disclosed everything we could health wise. When it came to the pay out, they didn't pay out a cent! They fought extremely hard to fight to the claim. Absolutely disgusted by this insurer.

Insurance claim madeYes

estoril C

estoril CHunter Region, NSW

  • 4 reviews
  • 7 likes

It is easy to obtain income protection, but much more difficult to get a payout.

published

As a medical practitioner, I have seen first hand examples of this company refusing to pay out on valid claims.
Despite years of premiums paid in good faith, I have seen this company go to extraordinary lengths to avoid honoring its insurance commitments.
My colleagues and I now actively discourage clients from proceeding with insurance with this company.

Insurance claim madeNo

Page 1 of 2

Questions & Answers

Rox

Roxasked

I think One Path underwrite my income protection insurance with my super and I had a claim in mid 2017, sent all info, its now 2019 and they still haven't paid me. I've lodged a complaint. I think it will end up at court. I've had enough of banks and insurers defrauding us all while the government's do nothing to hold them account for their greedy grab at money and failures to act honestly yet we would be jailed for similiar conduct. Its not good enough for us average citizens. Where's equality?

No answers

Wendy T

Wendy Tasked

When are you going to ring,are you still in Sydney?no paper trail go figure mmmm

No answers

Get an answer from our members

Details

CategoryIncome Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.