Philips Avent 3 in 1 Electric Steam Steriliser Questions & Answers
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my maid accidentally placed too much water in the water reservoir. what happens and do i need to do anything?
Hello Lawrence, Thank you for your question regarding the Philips Avent 3 in 1 Electric Steam Steriliser. For your steriliser, fill the water reservoir with exactly 3.5 oz. of tap water. Do not use more water than recommended to avoid the water reservoir from overflowing during use. If you use less water than recommended, the steaming cycle will finish too early.
If you need further assistance, please contact us at 0800 658 224 (NZ), Monday to Friday: 9:00 a.m. to 9:00 p.m., or 1300 363 391 (AU), Monday to Friday: 7:00 a.m. to 7:00 p.m. EST.
Kind regards, The Philips Australia Team
Hi, The water in my steriliser used to evaporate so when I finish sterilising the bottles the water is not there anymore. But for the past few weeks after sterilising the bottles all the water is still there?
Hi Roa, Thank you for reaching out to us. We are sorry to hear that you are facing issue with your Philips Avent sterilizer. Please note that the water remains on the heating plate after sterilizing because the heating plate may be blocked by the limescale. We recommend you to descaled the sterilizer at least every 2 weeks.
If you need further assistance, please feel free to contact us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.
Kind regards, The Philips Australia Team
I have descaled it thrice using citric acid but still there are limescale marks on the heat plate
Try a little bit of vinegar and water.
Hi, faiza. Thanks for reaching out. We are sorry to see the citric acid is not working. Please try this other method: pour 100ml of white vinegar mixed with 200ml cold water into sterilizer. Allow it to stand in the unit until the lime scale has dissolved – DO NOT SWITCH ON - Drain and rinse unit. Run a full cycle with baskets/racks inside and lid on using exactly 90ml of water. If this doesn't help either, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help! Kind regards, The Philips Australia Team
Hi ,
Does it matter that after I use the steriliser that the bottles are not fully dry ? Can I use the bottles , wet as they are straight to feeding my baby with breastmilk?
Hi Mish, Thank you for reaching out. Since your model of sterilizer does not have a drying function, it is perfectly normal for the bottles to not be fully dry at the end of the cycle. It should also be no problem to fill the bottles with breastmilk while they are still a bit damp. Still, if you prefer to feed your little one with a dry bottle (understandable), we recommend letting them air dry for some time after the sterilization cycle.
For further questions, please feel free to contact our Consumer Care Team on 1800 251 400. They’ll be more than happy to help.
Kind regards, The Philips Australia Team
Hi, I've been using sterlizer for 1 year or so...today all of sudden it stopped working..plug is working, ..plz help me.in this regard..
Hi Maheen, thank you for flagging this with us. Sorry to hear that your sterilizer has suddenly given up on you. In order to look into this further, please feel free to get in touch with us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. We will be happy to help. Hope to speak to you soon!
Kind regards, The Philips Australia Team
I noticed that the water reservoir appears stained and rusty overtime. How can I remove them? If they cannot be cleared, is the sterilizer still safe to use?
Hi there Edrie. Thank you for contacting us here about this situation. Depending on the water type in your area, Limescale can appear on your appliance over time. Although it is not harmful as such, it is unsightly, hard to clean and can impair the operation of appliances or damage their components if allowed to build up. You should descale your appliance at least every 1-2 weeks to ensure that it continues to work effectively. You can follow this video here for more information: external link . Alternatively, you can contact our colleagues directly using the following numbers here: 1300 363 391 from Monday - Friday: 09:00 am - 07:00 pm EST or 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm. They're happy to help.
Kind regards, The Philips Australia Team
Hello, I purchased the Philips Avent steriliser, SCF284, SCF 285 model. According to instructions, it should take 10 minutes to sterilise. However, my power button light switches off after 1 minute! Does this mean sterilisation cycle is complete? How can items be sterilised in 1 minute? If this is not the case, how do I know that the unit IS working and is sterilising if the light goes off??? Thank you.
I have the same question! The light turns off after 1 min
Hi there, Thank you for bringing this to our attention.The sterilizing process may take shorter than usual because you poured too little water into the sterilizer. To ensure accurate sterilization you should follow the following instructions:
1. Measure and pour exactly 100 ml/3.5 oz of pure, freshwater directly into the water reservoir. 2. Make sure all parts that need to be sterilized are completely disassembled and place them in the basket with their openings pointing down to prevent them from filling up with water. 3. When you fill the small basket: 4. Put the nipples on the bottom of the basket 5. Place the screw rings loosely on top of the nipples 6. Clip the bottle dome caps into the holders
We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team
I've done all of this. I make sure I measure out the water, as well as placing the items into the basket in the manner you've described. I would like an email address if you cannot resolve this, as I cannot afford to phone Australia!
P.S. In fact, there is always water left in the reservoir after "sterilization." So, this should tell you that something is not working properly, as I have followed manufacturer's guidelines since I purchased this machine almost a year ago.
Hi there, we're sorry to hear that the issue with your Sterilizer persists even after trying the troubleshooting. If you prefer to email our consumer care team, you can do so at this address: Philips.avent@endeavourconsumer.com . We hope this helps and please let us know if you have any further questions.
Kind regards, The Philips Australia Team
Hi, did you the machine start working because I too faced a similar issue with the product. My machine lights go off in less than 2 minutes, and it is brand new that I bought today.
Hello, accidentally plugged the sterilizer to a 230 voltage instead of 110 and its not working now, this is from canada. Im in the Philippines, would it be fix? What to do?
Hello Hazel, Thank you for getting in touch. We're sorry to hear you've ran into some trouble with your Steriliser. For further assistance, please feel free to reach out to our product specialists at external link , so they can look into it for you. They'll be happy to help. :)
Kind regards, The Philips Australia Team
I just recently bought the 3 in 1 bottle sterilizer from UAE and sent in Philippines. Once i plugged it immediately the light is on. And its already more than 5 minutes it's not stopping and the light is not turning off itself.
Please help?
Hello, i am using the sterilizer now for my 2nd baby, which i had bought for the 1st 8 years ago, once i plug the cord the orange light is on, it works and i see steam, but it does not turn in to green nor turn off automatically. I'm in Egypt so is there anyway i can have it fixed? or do i just unplug it after 6 mins?(as i know the cycle is 6 mins). thx
Hello there, thank you for your message. Check to see if other electrical products will work on the power outlet. If so, connect the sterilizer to a working power outlet. Did this not solve the issue? Please contact us. You can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Friday: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards The Philips Australia Team
Hello. Will be sterilizer show steam coming out? Mine is not showing. It did the first time only. Please guide about how to know if its functioning properly? And the steam part ?
Hello Seema, Thank you for your question. That is correct, the sterilizer should give off a bit of steam. If your sterilizer doesn't, please reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a look at it for you. They'll be happy to help.
Kind regards, The Philips Australia Team
The sterlizer immediately started the moment I plugged in. The power on and off button is not functioning am i doing something wrong?
I just bought mine yesterday and it is also doing the same thing...i was wondering the same as you.
Hi there. Thanks for taking the time and write this review. We are sorry to hear that you are encountering some issues with the Sterilizer, and we understand it is disappointing. Did you try and check if the power button is stuck? Perhaps cleaning the are around it can help. Also, is there any visible damage on the appliance or the cord that could cause this? We recommend contacting the following numbers in order to get further assistance: 1300 363 391 (AU) from Mondays to Fridays: 9:00 am - 7:00 pm EST and 0800 658 224 (NZ) from Mondays to Fridays: 9:00 am - 5:00 pm.
Kind regards, The Philips Australia Team.
Thanks for the reply... i plugged in the cord and it automatically started sterilizing so I let it complete the sterilization and the power button switched off by itself once it's done. Now it's working fine I hope it doesn't happen again
Hi there, thank you for getting back to us. We're happy to hear that your steriliser seems to be functioning as it should again. If case you need any assistance with your device in the future, please feel free to contact our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Wishing you a nice rest of the week.
Kind regards, The Philips Australia Team
My best friend gave me the sterilizer as a shower gift. I used it one time last night, and unplugged it when the light turned off. This morning I loaded it up to do another run of sterilizations before my baby is born, and now it won't work.... I need to sterilize everything asap! Please help
Hi Dana, we are sorry to hear that the sterilizer does not seem to work. Just to be sure, have you tried plugging it into a different outlet? If the sterilizer still does not switch on, please reach out to us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Looking forward to hearing from you.
Kind regards, The Philips Australia Team
I bought the Avent 3 in 1 sterilizer from canada and I have been using it in Egypt for almost 1 year but it suddenly stopped working and the power button is not turning on, so is there anything I can do here!
Hi Sally, thank you for sharing your experience with us. It's unfortunate to hear that your Avent Sterilizer stopped working. We would like to assist you via social media. Feel free to reach out to us via Twitter(@PhilipsCare) or Facebook. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Kind regards, The Philips Australia Team
Hello I have had an avent three in one sterilizer since 6 years but recently it stopped working. The power button doesn't work anymore. Can you help please?
Hi Wardah, thanks for reaching out to us here about your sterilizer. We're sorry to hear it stopped working. We recommend reaching out to our colleagues on one of the following numbers: AU: 1300 363 391 NZ: 0800 658 224
Alternatively, you could reach out to us on Facebook or Twitter (@PhilipsCare). Our colleagues there are happy to help you as well.
Kind regards,
The Philips Australia Team
I have used Philips Avent 3 in 1 Electric Steam for 5 years and I think it’s too old and burned some part in the bottom of the machine. Should I continue use it or change a new one?
Hi Penhraksmey, Thank you for your question. We're sorry to hear your Avent Electric Steam Sterilizer has burned at the bottom. That shouldn't happen, and we'd recommend not using it until our product specialists have had a look at it. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand). They'll be happy to help.
Kind regards,
The Philips Australia Team
Hello I bought my Philips Avent sterililizer in india..it was working fine in india all time but i have recently moved to US..the sterilizer is not working properly, as in the orange light never turns off, indicating that the sterilization process did not complete properly. Do i need to buy some coverter, and if yes which one? I bought one converter 220v -110v but with that the sterilizer is not switching on. Kindly suggest.
Hi there. Please help us. I can't press the switch on/off button of my avent 3 in 1 steamer. Why? Hard to press the button and i don't want to force it. But whenever i plug it in the steamer becomes hot easily. I just don't know why i cant press the switch. Thanks
Hi Jah. Thanks for reaching out. It's very odd that you're having some issues with turning on your Avent steamer. We'd advise reaching out to our colleagues directly, so they can look into this for you. They can be reached at 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
We're looking forward to hearing from you. :)
Kind regards, The Philips Australia Team
Hi, I've been using this sterilizer for over a week, and when the cycle finishes the bottles are always a little wet. Since today I've noticed that at the end of the cycle the bottles are dry. I don't know if it si normal or if something's happened?I've read the manual and lots of troubleshooting pages but couldn't find an answer. Thanks.
Mine are always a bit wet as is the inside of the steriliser.
Hi Moni,
Thanks for your question. It is indeed quite normal that your bottles are still slightly wet at the end of the cycle. :)
Kind regards, Philips Consumer Care
Hi, my sterilizer automatic switch doesn't work. When the orange light goes off the green light comes but the switch is not automatically changed to the off position. Thank you
Hi Piumi, thanks for your question. It's unfortunate to read you seem to have some issues with your sterilizer. We'd like to recommend you to give our specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'd be more than happy to see if there's anything they can do to assist.
Kind regards, The Philips Australia Team
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