Philips Respironics DreamStation Auto CPAP Questions & Answers
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Who as a answer for me Since they change my DreamStation from the recall My new DreamStation show me that I disconnect 10 times or 9 times every day And I know that I don't get up at all at night I check the power, Change my tubing, new filter, clean my machine and it is always the same result thank you for your answer
My DS2 Display window now comes up with an 'exclamation point within a triangle' symbol and a message that says, "Check Power", with an additional line below saying, "Incorrect Power Supply". Have had the machine for over 2 years. Still using the original AC adaptor, and checked the center pin on the end that goes to the machine. My house maintains standard 110 AC outlets. This condition seemed to start out of nowhere. Would like some direction on how to get this resolved, as I have no backup machine - since I had to send that back during the recall - appreciate any help.
I sometimes travel to places where the electrical socket is too far from the bed for the Dreamstation 2 power cord to reach. Does Philips have an extension cord to extend the length of the standard Dreamstation 2 power cord? Or could I use a power strip or surge protector for that purpose? John
Hello John.
Thank you for your question regarding Philips Dreamstation 2.
In this case, we would request you to contact our dedicated support team on 1800 830 517 so that you can get the best support.
Kind regards, The Philips Australia Team
Having a problem with the Dream Machine. There is a Check Power notification and I have tried various outlets and rechecked all connections multiple times. How can this be fixed? Bill
Can someone tell me how I can get my check power problem fixed? I am is the US so a telephone number or email address to Phillips would really help. Bill
My machine won’t turn off. Any ideas?
I just received my replacement cpap machine for my recalled machine. First, I transferred the modem & sd card as instructed....plugged in cord, waited 5 minutes & nothing happend. Tried going back to the old machine & still nothing.....will be calling on Monday for resolution. This (1st) machine was originally distributed by my VA center in Pensacola, Florida. Any help?
Hi Tom, Thank you for reaching out to us. We would ask you to reach out to our team so they can understand your request and support you. You can reach them directly on 833-262-1871 from Monday to Friday between 8:30 AM and 5 PM EST. They will be happy to support.
Kind regards, The Philips Australia Team
Notice on my Philips CPAP device about updating on 1/27/2023-1/292023. Do I need to keep my device plugged in that entire time?
If Philips would like me to do their work for them, then they should contact me directly to discuss terns
"Hi Susan. Thank you for reaching out to us. We would ask you to reach out to our team so they can understand your request and support you. You can reach them directly on 1800 830 517 in Australia (toll-free) or +61 2 9151 0289 in New Zealand (Monday – Friday, 9:00 am - 6:00 pm AEST) selecting option 1. They will be happy to support.
Kind regards, The Philips Australia Team"
CPAP machine is saying check power and it won’t come on. Any ideas?
Hi there, Thank you for reaching out to us. We are sorry to hear that your Philips Respironics DreamStation Auto CPAP is not turning on. Please contact our colleagues from Philips healthcare support on 1800 830 517 between Mondays to Fridays 9:00am to 5:00pm EST. They would be happy to assist you.
For any further assistance, please reach out to our dedicated team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Monday to Saturdays: 7: 00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi, I received a new DreamStation today after only just learning about the recall from over a year ago for my System One when on holiday overseas late Sept. Thanks BOC :-(
I've set it up but the "Therapy Button", On switch, stays alight.
Is that normal/ok, or is it a misfunction?
Thanks
Why is my cpap machine saying check power?
I had the same problem. Look at the power supply connector that plugs into your machine. In the center is a pin that stands out. If bent it won’t connect and you’ll get this message. You may need a flashlight to see since it’s small. I carefully bent the pin upright with long scissors. Thankfully mine started up after that.
I’m currently traveling in Germany and my DreamStation AutoPap was working fine for the first two weeks in Germany. I went to Poland to serve meals to the Ukrainian refugees and I got a “check power” error message on my machine in Poland. I went 12 days without my machine because it would not work. I returned to Germany where it was working fine and it’s still giving me a “check power” error message. My wife is about to divorce me because my snoring is so bad. Please help! We still have two weeks left in Germany and my marriage may not survive two weeks without my CPAP!
Hello, Thank you for leaving us your valuable feedback. We are sorry that you are not satisfied with this device. We are currently in the remediation stage of a global recall, where our goal is to remediate patients as quickly as possible with unaffected stocked devices. Due to this we are unable to provide you a specific CPAP of your choice. We want you to feel comfortable with your new CPAP please contact us via phone or email at external link : we will be more than happy to look into your issues.
In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards,
The Philips Australia Team
My dream station keeps giving me an error that my power supply is insufficient i've already bought the machine a new power chord and I've never had a problem in my home before. Has this happened to anyone else?
Hi, Dee. Thanks for reaching out. We are sorry to hear your dream station is giving you an error. We'd like to refer you to our colleagues for further assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help! Kind regards, The Philips Australia Team
I have a new auto dreamstation send to me late December on the recall. It has worked fine on 240 and 12 v till the last month. I have just had it replaced in Adelaide as we are touring in a motorhome. I have used it all year on 240 at home and 12v in the Motorhome. It gave up and won't work on 12v and at home I thought I wasn't pushing the button in the right place. I have hired a machine from Adelaide till I get home and get a new replacement sent to.me. I had the first night of it working perfectly on 12 v. Last night it worked for 2.3hours then stopped. It wouldn't work again, even though we are on 240power I use the 12v. There was power to the machine. When I plugged it into 240v it worked. Why won't this new hire machine not work on 12v, this is the second machine, but worked perfectly on 12v for 1 and a half nights. We go free camping and I need a machine that works and won't let me down. My old machine was 11 years old and never missed a beat. I'm on my second new dreamstation in 5 months and I can't get it to work on the proper 12 v adaptor.
Hi Judy, Thank you for leaving us your valuable feedback. We are sorry that you are not satisfied with this device. We are currently in the remediation stage of a global recall, where our goal is to remediate patients as quickly as possible with unaffected stocked devices. Due to this we are unable to provide you a specific CPAP of your choice. We want you to feel comfortable with your new CPAP please contact us via phone or email at external link : we will be more than happy to look into your issues.
In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards,
The Philips Australia Team
I get check power error on my dreamstation when i go to the country. It works on Toronto.
Will it work on Vietnam?
My father in law bought a new Philips Dreamstation CPAP machine about 3 weeks ago. After a few days use, the machine gave the following alert continually: "Heated Tube Error: contact support if the problem persists". He tried the tube from the previous machine (as a 3 day "trial"), and did not get the Alert / error message. He tried the new tube again for a 2 night trial - again there was no alert / error. He had an appointment that morning (which was yesterday) at the distributor's office (which he had made 10 days prior, when he was experiencing the above-noted problem): at yesterday's appointment, the assistant in the store could not see any problem. However, when he used the machine again last night (with the new tube) the machine again displayed this message: "Heated Tube Error: contact support if the problem persists". I have phoned the distributor's office here in Tasmania this morning (Saturday), seeking advice / support, but they are not open. Can you help?
Hi Julie, Thank you for taking your time to reach out to us regarding your fathers-in-law CPAP machine. We kindly ask you to contact us on 1800 009 579 (toll-free) Monday to Friday, 9:00am – 6:00pm AEDT or 0800 578 297 (toll-free) Monday to Friday, 11:00am – 8:00pm NZST, we’d love to see how we can help you further.
Kind regards, The Philips Australia Team
My machine is not working and says check power , I turn machine off by power point and when I turn it back on still doing same thing
I wonder if there is a way to bypass this whole error message thing and wire it straight from the power cord inlet to the machine's motor and to hell with all these little computer error messages.
Thankyou Patrick
Hi Julieanne, Thank you for leaving us your valuable feedback. We are sorry that you are not satisfied with this device. We are currently in the remediation stage of a global recall, where our goal is to remediate patients as quickly as possible with unaffected stocked devices. Due to this we are unable to provide you a specific CPAP of your choice. We want you to feel comfortable with your new CPAP please contact us via phone or email at external link : we will be more than happy to look into your issues.
In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards,
The Philips Australia Team
My machine started saying check power today. I see all the messages on this site about the error, but does anyone have a solution? Tried contacting Phillips, no answer
Hello, Tom. Thank you for leaving us your valuable feedback. We are sorry that you are not satisfied with this device. We are currently in the remediation stage of a global recall, where our goal is to remediate patients as quickly as possible with unaffected stocked devices. Due to this we are unable to provide you a specific CPAP of your choice. We want you to feel comfortable with your new CPAP please contact us via phone or email at external link : we will be more than happy to look into your issues.
In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards,
The Philips Australia Team
My machine is flashing check power connection. Unplugged still there. What should I do?
Hi Giancarlo, Registration is the initial important step to enable us to organise the repair and/or replacement process for patients. Please ensure you register your device by using the online portal: external link
In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards, The Philips Australia Team
How do I turn off the power light on my dreamstation 2 CPAP machine when it is not being used? It stays on 24/7 and is bright enough to keep both my wife and I awake. I only use the machine approx 5 hours of our 8 to 9 hours sleep and we like a dark bedroom.
Hi Lee, we understand that any change to your therapy device can feel significant. If you are accustomed to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Advanced, this new device has also been set to comparable/equivalent prescription settings and is ready for use.
If you are looking for more information on how to use your new device and become familiar with it, you can visit external link for more information.
In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards, The Philips Australia Team
Didn't answer my question.
Hi Lee, We kindly ask you to visit our dedicated page for more information: external link . In addition, more information can be provided by visiting external link or calling 1800 009 579 in Australia and 0800 578 297 in New Zealand.
Kind regards, The Philips Australia Team
My P-R Dreamstation gives me a "incompatible power" supply error and will not operate when plugged (with adapters including our DC adapter with automotive plug) to a 12v lead-acid battery. My older Respironics or P-R machines work just fine off of battery with adapters. I need battery backup if the power goes out and I have spare lead-acid batteries available on standby. What gives? Why is the dreamstation rejecting 12v batteries when it runs just fine off a 12v power supply?
And yes, the battery is fully charged. I tend to use deep-cycle batteries that I maintain charge. Yes I have tested the voltage. 12.7v on battery (open ckt) and 12.4v on the provided power supply.
Hi, thanks for bringing this to our attention. We're sorry to hear that you're experiencing this issue with your DreamStation device. Could you call our team at 1800 830 517 from Mondays to Fridays, 9:00 am to 5:00 pm EST? One of our specialists can then assist you further. Hope to speak to you soon!
Kind regards, The Philips Australia team
My Philips RESPIRONICS DreamStation Auto CPAP Can maching just started "Service Required 071318 - 06829" and I can not find anyone to tell me what this means. My machine will not work now with this code displayed. Can you tell me what it means, or tell me who I can call to find out what it means. The device is located in Syria
Hi, thank you for sharing this issue with us. We're sorry to hear that you're having difficulties with your CPAP machine. We'd like to investigate this further, which is why we'd like to ask you to call our product team at 03-9358-5999 on Monday - Friday: 09:00 am - 05:00 pm EST(Aside from the major holiday dates). Our colleagues will be happy to help.
Kind regards, The Philips Australia Team
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