Philips SensoTouch 3D RQ1260CC
Verified4 reviews
Shaved pretty well for three months until the "rechargeable" battery died – Critically flawed. I received this as a gift two years ago, but only unboxed it six months ago as my old Philishave XL 82xx served me well for many years with only one heads and blade change in over five years, as had the Philishave I had before it. It worked pretty comparably to my old unit for three months until I went overseas without it for a month. When I came back the unit was stone dead, and would not charge. A $50 replacement cradle and cable confirmed what many online reviews and the shop assistant at the shaver shop said, namely that the Sensotouch 3D range is renowned for models which suddenly stop charging and effectively become expensive doorstops. Despite being in mint condition, the unit is also out of warranty
Can't comment on performance much more than that, although I will say that the cheap plastic cradle that you need in addition to the power adaptor and cable seems utterly unnecessary and in my case, meant I couldn't use any of my old philishave chargers to test my faulty unit, nor take advantage of my existing accessories such as a car charger.
Next stop... Braun series 9.
not happy Jan ! – i decided to replace the cutting heads recently and i am so annoyed with the 'upgrade' that i have decided to use my old head even though it is not as sharp as it once was it still shaves closer than the supposed new improved head when it no longer shaves well i am going to have to buy another brand shaver not happy Jan
Hi there. Thank you for taking time to write this review. We would like to inform you that it can take up to 3 weeks for your skin and hairs to adjust to the new shaving heads to reach the optimal result. If you already used these shavers exclusively for 3 weeks but it didn't get you the optimal result, we kindly ask you to get in touch with our team of specialists. If you're in Australia, you can call 1300 363 391. They might be able to assist you further on this. :)
Kind regards, The Philips Australia Team
disappointing – Purchased this shaver in 2012 from the shaver shop as I wanted a shaver I could use in the shower and one I could also use as a trimmer. Was reluctant at first because of the high price but went back later that day and bought it. At first I must say I was very impressed, but about 4 months ago it started to die. It would only turn on whenever it felt like it and only charge to half its capacity. Now it will only hold twenty minutes charge and, when it does feel like working, that 20 minutes charge it holds will finish in about three minutes. If I hadnt paid so much for this shaver I could understand it only lasting two and a half years, but after spending close to $500 on this product I would expect it to last a lot longer than that. Very disappointing Phillips, I expected a lot more from such an expensive item.
Hello Lee. It's regrettable to hear about the issues with the shaver! They are designed to last longer than those two and a half years, so we understand where your disappointment is coming from. Could you tell us where you are based? We would like to inform our local colleagues about this matter and ask them to look into it.
Hello. Im based in Victoria Australia and purchased the shaver from Watergardens shopping centre Shaver Shop.
Thanks for the info, Lee. Please Can you contact us on philips.product.review@philips.com along with your contact details or call us on 1300 363 391. We’d like to get in touch and see if we can help you.
Shaver head is an absolutel failure – I shave only 3 times a week and the shaver head is blund within 2 months. 2 MONTHS!!!!!! And the replacement head is $150+ Bought it thinking this one would last but 2 months and it was blund again. Shaving takes so long and I can go over a patch on my face for 30seconds and still it won't be a clean shave. It's a complete joke Philips shavers are an absolute rip off. They specifically make the heads and blades with cheap materials so you have to replace them regularly. They do it to make more money while you get screwed. Most of these reviews just review it after they first use it but trust me, after you use it for a little bit the thing becomes useless unless you fork out $150 for a new shaver head every 2 months.
Hello Clark, sorry to hear about the difficulties you’ve experienced. Can you contact us on philips.product.review@philips.com along with your contact details, we’d like to get in touch and see if we can help you.
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Hi there, Thank you for taking the time to share your thoughts here on the Philips SensoTouch 3D. We're sad to see your unit gave up outside of the warranty, seeing you just started using it. Although we're not sure if we can help you outside the warranty period, we would like you to know that we really appreciate your feedback, as this will help us in improving our products for the future. We understand our reply won't fix your faulty shaver, but if you would like to speak to someone about this further, please call our colleagues on 1300 363 391 for Australia, or 0800 658 224 for New Zealand. They are always happy to help.
Kind regards, The Philips Australia team.