Philips Viva Collection Induction Cooker HD4937/72 Questions & Answers

Hi, Justin. Thank you for contacting us. We're sorry that your Induction Cooker seems misbehaving. We'd like to refer you to our product team for more assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards, The Philips Australia Team

Put it on Hotpot setting. Then can use it like a normal stove in manual mode. Use + and - to control temperature.

Hi Aida, Thank you for reaching out. When the cooker turns of by itself and starts beeping it can mean two things. You may have put unsuitable cookware on the cooking plate or you may have removed the cookware from the cooking plate during cooking. Make sure the cookware is made of steel, iron or aluminum with stainless steel cladding base and has a base diameter larger than 12cm. The plate does not warm up when there is nothing on there, for safety reasons. It could also mean that you may have placed the cookware outside of the cooking zone.

If that did not help, feel free to get in touch with our product team at 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 05:00 pm EST (NZ). They will be happy to help!

Kind regards, The Philips Australia Team

I use the roast function and have temperature at 400. It’s about the only setting that doesn’t auto turn off.

Ok ill try that. Wonder how they missed putting a simmer function on it?

And thank you Millypilly

Hi Renuabhi, thank you for the review. We're sorry to hear that you're experiencing issues with your Philips Induction Cooker. We recommend you to contact our product team at: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST for Australia. For New Zealand you could contact our product team at: 0800 658 224 from Mondays to Saturdays: 9:00 am - 9:00 pm. We hope this information will help you.

Kind regards, The Philips Australia team

Hello there, Mehul. Thanks for reaching out to us about this. We're sorry to hear your induction isn't turning on anymore. We want to look further into it to see how we can help. Could you reach out to us at 1300 363 391 (Australia) or 0800 658 224 (New Zealand)? Then our product team can look into it for you. We recommend putting the induction aside until they've had a look at it. You can also send us a message on Facebook or on Twitter (@Philipscare), whichever is more convenient for you. Hope to hear from you soon.

Kind regards, The Philips Australia Team

Hi Corrine, nice to hear that you've gotten yourself a Viva Collection Induction Cooker! We can imagine that you'd like to use the device as soon as possible. What could cause it to beep, is if unsuitable cookware has been put on the cooking plate or if the cookware has been removed from the cooking plate during cooking. Make sure the cookware is made of steel, iron or aluminum with stainless steel cladding base and has a base diameter larger than 12cm. What could also cause the cooker to beep, is if the cookware is placed outside of the cooking zone. If none of the above is the case, then please give our specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Then they can investigate the device's behaviour further. We wish you a very nice rest of the week.

Kind regards, The Philips Australia Team

I’ve got the later model - they changed the print of “Fry” button to “Manual” button. I think they work exactly the same. If you turn on your machine, and press the Fry button, it should default to 1200 w, and 2 hrs timer. You can adjust the power manually - try not to get it too high, otherwise, it will over heat and shuts itself down. Generally, I start from 1200 to boil the water, then bring it down to 400 once the water is boiling to cook pasta. It works well for me. For stirfry, I start with 1200, then down to between 800 and 400. You kinda of have to treat it like gas top cooker. You need to keep an eye on it, adjust accordingly. Most of the time, I don’t need more than 2 hrs cooking. So the timer doesn’t really bother me. In general, I found when cook with liquid, higher power is fine, but fry with little or none oil, you need to start on high - no more than 1200, then bring it low. It will cook. If you wish to simmer, bring the liquid to boil - don’t forget to keep stirring, then bring it down to 100 and cover the lid.

Please note, since the time I got it, I’ve only used the “Manual” function, which I do hope it is the same as your “Fry” button.

Hopefully, this helps.

Hi Jim. Thanks for reaching out. We're sorry to hear you can't find the right setting on your induction cooker. You should be able to disable the timer and adjust the temperatures by following these steps:

• During cooking, you can change the power level by pressing the Increase ( ) or Decrease ( ) button. • In Water ( ), Soup ( ), Steam/Stew ( ), Congee ( ) and Milk ( ) modes, the cooking power automatically changes for better cooking result.

• After you have selected the cooking time, wait for a few seconds before the induction cooker automatically confirms it. • After the timer is set, you can press the Preset/Timer button ( ) again to cancel the timer

Hopefully this helps.

Kind regards, The Philips Australia Team

Hi Vikas, thanks for reaching out. We regret to hear that you only got to use your Viva Collection Induction Cooker twice and we'd like to see how we can get the appliance up and running again. Have you perhaps already connected it to a different outlet? If that does not make a difference, could you then give us a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand)? Then we can look into this further. We're hoping to hear from you.

Kind regards,

The Philips Australia Team

Hi there, Thank you for letting us know about this. We're sorry to hear you're having some issues with your induction cooker. Have you already tried plugging the cooker into another power outlet? It could be that an error occurred during the time you left it on. If this doesn't work, would you mind visiting us on Facebook or Twitter? Our agents will be more than happy to help you further.

Kind regards,

The Philips Australia Team.

Hello Adarsh, This seems odd indeed, but please take note that the Induction Cooker has both manual and auto cooking features. The manual settings are only available with Sauté, Roast and Fry. It is normal for the other settings to change automatically after a set time or the cooking feature. Of course, you can reach out to our customer care about this too. You can reach out customer service on 1300 363 391, from Mondays to Saturdays (7:00 am - 7:00 pm EST).

Kind regards,

The Philips Australia Team

Hi Nell, Thanks a lot for your question. That indeed is rather odd, but we're under the assumption that you should be able to fix this by unplugging your Cooker and then plugging it back in. Have you tried this already to no avail, or doesn't this do the trick, please feel free to reach out to our product specialists on 1300 363 391 if you're based in Australia or 0800 658 224 if you're based in New Zealand. Our team would then be more than willing to assist you further. We hope to hear from you.

Kind regards,

The Philips Australia Team

I don’t know what chapati is.

But with this induction, the pans and pots that work on will be.

Put a fridge magnet on bottom of pan or pot or wok. If the fridge magnet sticks to bottom then it is suitable with this induction.

Good question, Akki! There are a couple of parameters that should be taken into consideration when choosing your pans for an induction cooker. - Material Cookware with a bottom made of iron or magnetic stainless steel

- Shape Cookware with a flat bottom

... and for our HD4937/72 (and similar size induction cookers) specific.

- Size Cookware with a bottom diameter of 12-23cm, depending on the cooking mode

Hope this answers your question! Otherwise please feel free to reach out to us directly on 1300 363 391 or through external link .

Have a great weekend. :)

Kind regards,

The Philips Australia Team

Hi Bibi,

That sure is strange. Thanks for describing the issue and asking for help. We'd recommend to get in touch with our product specialists. You can reach them at 1300 363 391.

Kind regards,

The Philips Australia team

Hi Jayson, Thank you for your question and your feedback, as well as trusting our brand. It's quite unfortunate to hear you're having second thoughts already on your newly bought Induction Cooker, as we'd be happy if you could enjoy it. At the same time, we can imagine why the instructions can be experienced as not clear enough. We'll notify our relevant department to look into this. For now, we'd be happy to provide you with further assistance. If you're based in Australia, you could call us on 1300 363 391 for us to see how we can help. If you reside in New Zealand, you can contact us on 0800 658 224.

Kind regards,

The Philips Australia Team

Hi Allison. I cannot answer your question accurately as after this appliance blistered the bottom of my pot I have not used it as I don't want to risk damaging another pot. The Viva that I have also seems to have a hot spot in it that is right where the pot was blistered. If I was you I would go to K Mart and have a look at their Induction cooktop. You could have two of their ones for the price of one Philips one and their ones have only four touch controls, On/off, timer, minus, plus and not all of the complication that comes with the Philips appliance. And if you want a Halogen Oven then the K Mart one is excellent long lasting and very good value. Good luck with your purchase. JohnR

Hi Allison, thanks for asking. We advise you to call us on 1300 363 391 (if you are in Australia) for further assistance.

Mondays to Fridays: 7:00 am - 7:00 pm EST

Saturdays: 7:00 am - 1:00 pm EST

Kind regards,

The Philips Australia Team

Don't buy the Philips - After 2 blew up i'm happy using another brand

Thanks all,

Helen - what brand did you buy?

I'm now considering the Tefal.

@Peacebrother do the Kmart ones maintain a consistent heat level or cycle on and off? I've read that's an issue for most portable induction cooktops.

It seems Philips is not interested in helping users - they wouldn't publish the reformatted manual I posted and they didn't advise me that two of my reviews on this had been rejected. Poor show Philips, you should take a look at Sunbeam's manuals to see how it should be done.

Hi Ken,

Thank you for your query and apologies for the delayed reply. Would you mind calling us at 1300 363 391? We'll be happy to help you out.

Kind regards,

The Philips Australia Team

I have a hearing problem and would prefer contact by email.

kenrussell@optusnet.com.au

Cheers,

Ken

What question?? What sort sort of brainless idiot are you? How can i answer your question when you haven't even asked me a question????

Hi Muneer, We'd like to help you with your Philips Induction Cooker. The Philips Induction Cooker has both manual and auto cooking features. The manual settings on the Philips Induction Cooker are Sauté, Roast and Fry. The other settings are programmed to change the temperature automatically switch off after a set time.

If you have any other questions, please let us know.

Happy holidays, Muneer!

Kind regards,

The Philips Australia Team.

Is there any way to change Fry to power 2100w?

I mean if I select Fry than power should fixed to 2100w?

Because I can't go further to 800w in fry mode, which is riddiculus.

Hi Nelly, thank you for sharing your concerns. We would advise you to talk to one of our expert agents, because they will be able to provide you with all the relevant information. Could you therefore please reach out to us at 1300 363 391 if you are in Australia and 0800 658 224 if you are in New Zealand? Thanks in advance.

Kind regards,

The Philips Australia Team