PlanCare

From the best to the worst. Don't be fooled into joining. They were great at one point but that ship has sailed long ago. Constant replies on here to those that have left bad reviews just prove it's just a copy & paste reply. When you got to phone them they say they will get the correct dept. to call back but never do. Iv'e had 3 co partners in 6… Read more

months & the last 2 were terrible. It's a shame really as i think most of these providers are bad as each other & it's the elderly that luck out sadly. Dont go near Plancare, you've been warned by many.

I'm not able to get through to my co-care partner. They do not respond to emails They make mistakes in their accounting when they are literally taking money out of your bank account!! There doesn't seem to be any sort of complaints processs. I have had to lodge a complaint with the quality and safety commission and have had absolutely no… Read more

response from Plancare.

I finally today told them I was leaving - via email (As there is literally no point ringing). I've had enough of their total unprofessional inconsiderate handling of their clients

Stay away! This company has gone downhill very quickly. Invoices taking a month to be paid. When workers call, they get told different excuses each time, one person saying the invoices need to be approved by NSW services first. Wrong, that's your job Plancare. I have been trying to get a correct budget for 4 months to no avail. My mother is now… Read more

receiving invoices where she has to pay half, which is hundreds of dollars. We were not notified and it is 100% wrong. She is receiving more money now than she was last year. I have sent emails and called numerous times, no reply and no one is available to talk to, including the person who looks after my mums account, the accounts department or any manager, no one. I have been hung up on. On 5th February during our monthly check in, I once again bought up issues I could see in the budget before I even got my calculator out. That day I received a confirmation email saying she had "reached out to the respective team, and please do give them some time to look into this. It is now 27th February. This company is taking 20% of my Mums allocated funds and deliberately refuses look after their clients. They have no idea! It's disgraceful!!

Avoid this provider if you value transparency.Plancare has been extremely slow in processing invoices for the last year leading to unpaid invoices and financial strain.Despite several follow ups I have recieved vague responses or been completely ghosted.

DO NOT JOIN I have been with Plancare for over 2 years and seen the company go from the best to the worst. A classic example was this morning, talking to Jack. Jack was arrogant and dismissive of all concerns. The company has gone from paying… Read more

invoices within a week to taking up to a month and when a provider asks when they will be paid, they can't get a straight answer

"This has been the worst company I’ve ever dealt with. They are dishonest—promising to pay invoices within 5 business days, but in reality, they take 15 days just to authorise payments for carers and consumables. Their communication with clients is also extremely poor.