Platinum Security Systems

Great service with only minor issues – We moved into our home in May 2018 and Platinum Security Systems were the company contracted to install : - alarm system - CCTV system - data cabling - TV cabling - Intercoms Overall, they did a great job, Matt (the owner) made himself available to us in person, by email and over the phone and was great onsite confirming our plans. So far (Jan 2019), everything is still going great. The only minor issues we had/have:

- drilling a hole in the wrong spot for a camera, but that's been patched up

- requirement for a static IP address from our ISP so that we can monitor our cameras via the phone app

- to turn the alarm on/off - option of either a chime or no chime to alert you the alarm has been turned on/off - however the chime is so loud (especially at night) so would have been great to change volume of the chime

- we requested to run a HDMI cable from upstairs to downstairs so that I can watch Foxtel downstairs whilst the Foxtel box is upstairs. It works - however, the cable must be an old HDMI cable as it does not support 4K resolution. I didn't request a 4K cable so I can;t blame them, however in this day & age it would have been ideal for any HDMI cabling to be 4K compliant (or atleast given the option) - i just assumed it would be (and forgot to confirm). Now I am unable to send a 4K signal from upstairs to downstairs. And there's no way to re-run the cabling.

Other than that, Platinum were great and recommended.