Amazing Staff and customer service at Dandenong
We recently went looking for new lounges, after seeing so many different stores and types we were so lucky to walk into Plush at Dandenong and be greeted by Jamie. She was amazing to deal with and yes we found the perfect lounges but the most talked about aspect of the store was the customer service and how different and above they are to anywhere else.
We had to check measurements and colours and when we returned to instore this time with kids in tow, Sandra was just as amazing to deal with.
Jamie and Sandra from Dandenong store you are professional, friendly, honest, knowledgeable and adaptable and the service you offer is like no other. We will recommend everyone we know to you, Thankyou so much for all your help.
Recent sofa purchase
Went to the preston store and was served by sales staff member Jacinta. Both my partner and I have shopped with plush before where we purchased a sofa for my parents and was served by Tanya.
We only went into the store to get some ideas and we’re in no means ready to purchase. We only requested & wanted a spec sheet (not a quote) and simply to look at fabric options.
After some back and fourth discussions around configurations, Jacinta returns with a quote and asks for personal details...!!!
We felt quite pushed to really think about makin...g the purchase. All we wanted was a spec sheet so we can go home and review the layout and discuss fabrics. Not discuss price at that stage. It all felt very very pushy by her. We left the store and felt extremely uneasy and unsettled.
Two happy Plush customers in Ballarat
Looks fantastic in our lounge. Professional, knowledgeable & friendly support from our sales consultant in Ballarat, Amy. Special thanks to Johnathan & Simon for their professionalism care & friendly namer when unloading & installing furniture in our home. Cheers Janice & Ian
Beautiful to look at .. and envelops my body .. love this sofa
Purchased this sofa 10 months ago to replace another sofa we had for 30 years !
Used every day and have found the sofa to be well constructed and quite luxurious feel.. we purchased it in the upgraded leather, given the fact we dont change our sofa often ! This was well worth the extra cost for long term peace of mind.
The ONLY criticism i would have is the lack of effective lower back support when sitting for a few hours .. remedied by a pillow but maybe a consideration for others. Make sure you try it out in the showroom and be conscious of the level of support you feel in this critical area of comfort.
Recommended as a good purchase !
I would like to acknowledge Raj, who delivered my sofa to Banool Road Surrey Hills Friday 8th September
they rang me before they came and were on time, very professional and pleasant, made sure it was put into the position I wanted in my sunroom, and the couch is so comfortable, I love it
We had a small problem with our recliner which after phoning Plush Preston was directed to call Customer service. Within 24 hrs we had a call from Corey re an appointment and he was here the next day at the time specified. He was able to fix the problem in a very short time and in a very professional manner.
New Store at Myaree with down to earth service
By luck we happened to find Plush in Myaree. Never heard of them before.
Went to a few shops today to look for a new lounge suite but we were not impressed with the choice and quality until we stumbled into Plush on their first day of opening.
I dont like the pushy type of sales person so I was prepared.
Christy was so down to earth and so helpful and with a no push approach.
We spent some time in whether a fabric preferred by my wife and leather for me.
I compromised with pumice fabric.Looks Great in the store.
Thanks Christy for your ti...
- Verified purchase
Outstanding Customer Care, again
Following the five-star care we received soon after our purchase of a Carlton sofa from Plush Richmond in Victoria last August, we are very happy to endorse everything we wrote last time (that post now superseded by this one, it seems). Follow-up to the remedy so obligingly carried out back then was required a fortnight ago and, once again, the marvelous Corey was on the job just a day after we phoned Plush's Customer Care team. As before, he expertly diagnosed the situation, arranged the replacement of a part and, two days ago, quickly, skil...fully and cheerfully put everything to right. He is a gem! His many years of experience with Plush shines through. And the sofa has met all our expectations. It's very comfortable and we enjoy faithfully following the 'Sofa Care Guide'.
great service from Plush salesman Florent
my wife & I after numerous evaluations of leather sofas from Qld suppliers, settled on Plush as the best value for quality product available.
The choice of which range of sofas, configuration & construction, & leather colour & quality was extensive. We were guided through our evaluation by Florent. He was extremely helpful, without being pushy, after 6 visits to followup we finally decided on the Charlton range as best suited to our needs.
It would be fair to say without the assistance of Florent,we could have decided it was all to hard & remained with our current furniture.
Meryl at the Apley store was just fantastic. Very patient and nothing was too much trouble even when I changed my mind many times. Carlton is on order and very much looking forward to it arriving. I thoroughly recommend a visit to this store if you are looking for new lounge furniture.
I went to the Maroochydore Showroom to order a Soave I had been researching. I met with Kate who was very obliging. We discussed my needs, and I wanted the Carlton Sofa that was on the showroom floor. We discussed leathers and colours etc, and I was sooooready to do the deal, when, Kate asked me a relevant question regarding door width at our home, so a quick phone callhomeanditwas measured, and to my disappointment our door entrance was too narrow. So, I was ready to leave when Kateuggestedthesamelou gewith. Diferent configuration
and to my ...
Questions & Answers
Can anyone comment on the need for paying extra for leather protection? My quote includes an extra $350 for protection. Shouldn't the leather be good enough to stand up to regular wear and tear without this extra? Any input appreciated.
What is your cheapest price range for this product? I f it’s for the right price, I will need two of these as well as the delivery included in the cost.Can you please help me with this question? I also need to know if you are still doing business while the Coroner virus scare is happening in the community at the moment?
Hello there, i read your reviews about the Carlton couch. We are looking to purchase them but after visiting 3 stores, the first two being really happy with. we found the couch in the 3rd store to be sinking on the side close to the arms. The shop said that it just was not put together right, but now we have concerns about the seats sinking! Just wondering how you are finding yours?
Hi Tracey. I find the seat not sinking however if i sit to close to the arm you feel like you are leaning towards the arm rest. Once i sit in the middle of the seat not a problem. Therefore i sit in the middle. I mainly sit in the single chair. Hope this helps. After care service will come to your place if anything needs fixing. Cheers
Yes, Tracey, I agree with Ken and Colleen. All Plush people we have spoken with (and I think the care booklets mention this, too) counsel sitting in the middle of the cushion and letting it mould itself over time. They say to avoid sitting to the side because this will encourage the seat to mould inappropriately. We are finding that this is quite OK (lovely and roomy, gently softening to shape, can reach buttons) and have found, additionally, that a suitable cushion alongside the arm of the King sofa makes for quite a comfortable two-tiered armrest. All personal preference, of course. We are happy for the seats to take on our particular contours in good time and eventually become our special places.
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