- +3
cheap materials, no customer service – The chair gets custom made. You can choose from many materials and colours but they can't send you a sample. They can't tell you a finishing date (took mine 4 months, 3 weeks longer) which is fine. The problem is, as soon as they tell you it is ready, you have to pick it up straight away. They harass you daily when you pick up the chair even when… Read more
I told them multiple times that I have to arrange and sort out the pick up since the chair took longer to make and collided with my holidays. I ordered it over the phone since i live remote, 1700 km away. So no friend could collect too. I previously asked for updates so I could plan better but they couldn't tell me. So I basically had to collect it through a company which was bringing it up to me but put it in storage until I arrived back from my holiday. Summary:They took 3 weeks longer than expected (which is fine) but than want you to jump into action as soon as they snip with the finger. When I bought that chair I was hesitant because I have kids. The sales women told me I can wash the 3 cushion covers since they are removable. So I took the covers off after they got dirty but by grabbing the insert cushion, I ripped its cover which holds the filling. It even did rip at the stitches, because it is weak, cheap, thin material which is not suitable for the heaviness of the filling. Plush told me I actually can't wash the cushion cover despite the sales person told me prior when I bought it and despite the cushion has a removable cover. I asked if I can buy a replacement insert, because this one is literally falling apart (every time I grabbed it and tried to put it in that cover, it ripped more) which they denied. They said there is no material fault and this is how the inserts are. They also couldn't tell me how to repair that insert. 0 customer service and sales woman who tell you what you want to hear. That chair is 3 months old.
Love this chair – A year ago we needed a chair that was comfy, that swivels to take in a great view and also turns to face the tv or the lounge room when we have guests. I can't comment on how long it would take to receive once ordered as we found ours at a Plush Outlet store in Erina NSW, by chance, and this perfect item had been a cancelled order. The black… Read more
leather snuggle chair meets all our requirements and is a real feature of the room. You need space for the footrest but it completes the comfort level 100%.
We remove the arm cushions to provide ample room for two people to watch tv or to relax after work.
Of course it is also so comfy to curl up with a book. The leather cleans up beautifully and is practical with pets.
The only reason it doesnt get 5 stars is that the seating is, after 12 months, feeling like it is starting to sag slightly, which it should not for the price. We hope it lasts 10 years but we'll see.
Snuggle chair arrived today and hard as a rock – Couch took 17 weeks to arrive and finally got here, Sat on it and it’s as hard as a absolute rock. Ringing customer care and nobodays answering the phones!!! Show details
Reviews with attachments
Love love love it – Organised delivery communication. Aaron & Dan effortlessly delivered & assembled our new swivel sofa with smiles on their faces & efficient ease. Such professionalism. We wouldn't hesitate to recommend both product, which we have already extensively utilised, & delivery team. Show details
Recent reviews
AVOID! AVOID! AVOID! – Service and quality has fallen off a cliff since they were overtaken by Nick Scali in 2021. I waited 32 weeks for delivery. No updates, no response, no explanation, no discount, nothing. Complained to area manager, no response. Finally got my furniture. Quality nowhere near where it once was. Showroom staff are great, but once they have your money forget it. AVOID at all costs! Show details
Plush petite swivel chair – Received my Plush petite swivel chair love it. Simon delivered it on time. Placed it and took away the rubbish. Great service. This is my third Plush item this year.
The best! – I have wanted a genuine Plush Snuggle Sofa for such a long time. The staff made the process so easy, from helping me with measurements and fabric selections. I love that it was made especially for me and I could pick what ever colour I wanted, not just bulk factory with only 1 or 2 colour options! Plus it doesn’t have an unsightly sewn seem right… Read more
up the centre of the seat like others I have seen! The quality you can see is very high and the 10 year warranty is just a bonus. Highly recommend and so comfortable, just remember you get what you pay for and you won’t regret this chair! I love it and will only purchase my sofas at Plush from now on.
Swivel Chair - What a wonderful service experience – Just received my plush swivel... loving it. Service in store was great, but delivery service was exceptional. I was notified the day before the approx time of arrival, and it was delivered on time! Enzo & Claudio were so friendly and accommodating. I have 2 flights of stairs, they carried it up, unpacked and set it up for me. Took away all the packaging too.... all with lovely morning smiles! Exceptional service! Show details
Beautiful and comfortable – Purchased the snuggle from Plush Nunawading in Jan 2021, delivered in May 2021. Long time to wait but well worth the wait. Delivery service was fantastic by Enzo and Claudio who were friendly, efficient and professional. Show details
Beautifully comfortable and excellent delivery service – I purchased the snuggle-swivel with accompanying ottoman. It took 8-weeks, but well worth the wait! The delivery service (Enzo/Claudio) was awesome. They carried everything upstairs then installed quickly and efficiently. Very professional. Show details
Great chair and service and even better delivery service – I purchased the snuggle swivel and received the product just before Christmas. The delivery service by Enzo and Claudio was exceptional. Very professional and friendly. Thank you and great job guys Show details
Enzo’s Delivery Service – Enzo delivered my snuggle swivel chair in a timely fashion. Enzo brought it into the house and placed it exactly where I wanted it. Excellent and efficient service. Thank you, Enzo. Show details
Love it – I dealt with Tanya from plush preston homemaker and she was beyond helpful. We ended up ordering two and they were beautiful. Such beautiful quality and professional service ive not seen anywhere else Thank you so much Tanya!! Show details
Find out how Plush Snuggle Swivel compares to other Armchairs
Know better, choose better.
Top purchase – Bought new lounge suite & snuggle from Meryl at Plush Aspley. Great service from staff, kept in the loop right through too delivery. Big shout out to Aaron & Siah, delivered and set up, fast and efficient, all rubbish removed Show details
Absolutely love it – Love my new snuggle chair from plush. The delivery time details were on point and it was excellent and they even unpacked the item and set it up in the right spot. Very happy with the service Show details
One of my best investments, love my snuggle chairs – Delivered, unpacked and put in their place by Jonathan and Simon who were very professional and better yet took all the packaging with them. Communication leading up to the delivery was fantastic too. Thanks Plush I'm extremely happy with my purchase. Highly recommend. Show details
new lounge – Bought a new lounge from Plush at Prospect on the weekend just gone, service was first class, very helpful, couldn't be happier... The delivery guys were first class also, very helpful, moved our old lounge for us which was very helpful, would recommend Plush to anyone thinking of buying a new lounge.... Show details
My petite snuggle swivel and ottoman arrived today - YAY! – Joe and Terry delivered my chair and ottoman today - they were prompt and friendly and had everything done in less than five minutes and I love it. Thanks. Fits perfectly into the space and is very comfortable - glad I went with the petite version - the full size would have overwhelmed the room. Show details
Great delivery people! – Had a call the day before & was advised by Victor that delivery would be between 7.30 AM & 10.30 AM the next day. Victor arrived around 8 AM & swivel chair was carried upstairs, unwrapped & inspected. All wrapping was then taken away by Victor. A great experience was provided by the delivery team, Show details
Perfect addition to our home – Need to give a big shout out to Dhillon and co who delivered our snuggle chair and carried it upstairs with ease and care .. not a mark on the walls and took the packaging away ... so very happy!! Anna Show details
In love with my new Snuggles – So wonderful and comfortable are my snuggles I simply don’t wish to leave home. What I will also say is the friendly professional service I received from the staff at Warrawong, this was instrumental in my decision to purchase from Plush rather than the weaker snuggle version at Nick Scali. Although cheaper than my Bedpoke Snuggles the difference is like night and day ! Thanks again will be a return customer to Warrawong Plush Show details
Snuggle Chair with Ottoman – So in love it beautiful comfortable chair and ottoman and I have to mention the 2 lovely young men Matt and Ray that delivered it so friendly and helpful real gentlemen Show details
Find out how Plush Snuggle Swivel compares to other Armchairs
Know better, choose better.
Love my snuggle couch – I really love this item. Ive had it for a few months, and it seems to be holding up really well. I got custom Warwick fabric, which meant that it was made in Sydney and not shipped from overseas. The delivery guys were two of the most pleasant I have dealt with. Show details
Love it – Jordan and Danny delivered my snuggle chair - set it up put felt stickers on its feet for me - they were lovely - thank you to all at Plush - service is exceptional ... Show details
absolutely Satified – Absolutely Satisfied With my New Purchase Of a Plush Snuggle Swivel, The customer service was Exceptional from Plush Shepparton Store. I will not hesitate to Purchase Again from this Store, Wonderful Service and Product. Show details
Great addition to the lounge room – Really happy with our purchase. Kristina at Plush, Preston, gave us good advice and was kind enough to give our daughter a Plush teddy, which she was thrilled with. The delivery was on schedule and the snuggle chair has been great - wished we'd bought one before now Show details
Love love love my chairs – Colour perfect excellent service thank you Jenny the wait for them wasn't as long as expected so that was a nice surprise looking forward to many years of comfortable sitting glad we bought one each. Show details · 1
Love it, Perfect fit for me – One of the cutest chairs I have ever seen, it's the perfect fit for me and the parents retreat room it will be used in once ready to collect. Made to order, a personalised service with so many different fabrics to choose from. Very comfortable, the name says it all... "snuggle". Excellent customer service from Meryl at the Aspley Homemaker Centre.… Read more
Meryl, thankyou for taking the time to listen and walk me through all of my options. I feel confident I made the right choice for me and I know I can count on Plush Aspley to look after me in the future.
It sets the standard – I wish had bought one of these years ago. Its sets the gold standard for comfort. I haven't found anything better yet. If anything happens to this one, i will definitely be going back for another. Show details
Soooooo Comfy! – Have recently purchased my long awaited snuggle chair (non swivel). Had to wait through the Christmas period, but was well worth the wait. My teenage son and I fight over who is going to have the chair. Love coming home after work to sit back and relax in it or even have a nice afternoon nap. Stylish and very comfortable may have to consider purchasing the snuggle chair footrest to complete the ensemble. A big thumbs up Show details
Love it! – Purchased a Snuggle Swivel Chair in Opulence leather and it has quickly become the favourite chair. It's just that I have to compete with my wife and kid's to sit on it! Should have gotten two of them. Thanks Frankston Plush for the great service.
Push ERINA - Snuggle Chair - Excellent Service – The Plush store at ERINA go the extra mile, giving attention to detail and awesome customer service. The staff went above and beyond my exceptions as a consumer. They are friendly, helpful, and give good, genuine advice on product selection. I wouldn't hesitate to shop there again. I love my new snuggle chair, its awesome!
Great Chair...love it – This chair is true to its name.....you can't help but snuggle in it....so big it fits me and the dog and the cat....buy the ottoman !
Love it! – I love my Snuggle. it’s huge… bigger than it looks in the photo and I can sit and swivel in my own Snuggie island with my personal junk all around me, my phone, my ipad, my sketchpad and pencils and create away …or just sleep J
Love my new snuggle! – If you do not own a snuggle chair from Plush, you are missing out! The only bad thing Is that I usually can not get out of it!! So comfy and always arguments who gets to sit on it every night! The guys at the Richmond store were so helpful and very friendly. I wasn't expecting delivery before Xmas but was so excited when it was! Thank you Plush! Love it! Comfortable, great price, did I say comfortable?!
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.