Presto Questions & Answers

Hi Tracy, Thanks for getting in contact, we're keen to help you out. If you can either message send your account email address to support@presto.com.au or to us via private message here on Product Review, we'll be happy to take a look into this matter for you and help you out.

Cheers,

The Presto Support Team

Contact customer service and forward them the emails where you requested to unsubscribe. I will never get my money back but you might. They told me if I had made the request before the auto renewal they would have given me a refund.

Hi Judy, Thanks for taking the time to contact Presto on Product Review. If you've sent an email to support@presto.com.au about your issue we should get back to you shortly and be able to help you out. Alternatively, send us a private message here on Product Review with your account email address and we'll be happy to look into things this way for you.

We look forward to getting this resolved soon.

Cheers,

The Presto Support Team

Im unsure as i use a chromecast to stream to my tv from my phone

Hi Amkeker, we're happy to clarify this for you! Presto is currently compatible with a 2012 to 2014 models on Samsung Smart TV. To confirm whether your TV is a compatible device, feel free to provide us with the model number of your TV. This can be found on the rear of the device and will look similar in format to this – ‘UA32H5500AW’.

Feel free to also check out the rage of compatible devices on our Devices Page > external link . We have a range of streaming devices available listed on our Devices Page for customers to stream Presto from. Hope this helps!

Hi Rebecca, Thanks for getting in contact. We're keen to help you out! Can you please send us a private message (or an email to support@presto.com.au) with your account email address? With this information we'll be able to locate your account and take a look into things for you. After that we should have you back up and running in no time!

Hi Kjs, Thanks for getting in contact here on Product Review. We're happy to assist you in any changes you wish to make to your account including a cancellation of your subscription. If you've emailed us with a query to our Support Team at support@presto.com.au we'll be sure to assist you and process your request within 24-48 hours of receiving your email. If you haven't received a reply and believe something may have gone astray, send us a private message here on Product Review with your email address and we'll be sure to look into things for you.

Hope that helps!

TP @ Presto Support

Or... Do as they did to me. Offer the same type of doublespeak they're giving you, and then completey ignore any third party attempts at resolution when they refuse to refund your money.

Hi presto i contacted the email address you said to and ive never heard back my email address is kayte_jane92@hotmail.com

And i cant cancel the account from my tv as my partner who set it up does not remember the details

Thanks

Get your bank to reverse the charges to your card... Presto will NEVER give you your money back volutnarily.

Hi fixit, Thanks for posting this question, we're keen to help you out with this! Usually if a password reset email isn't arriving this is due to a misspelt email address. So that we can investigate this issue for you and determine whether this is the case for you, could you please send the following information to support@presto.com.au:

- The account holder's name

- Any email addresses the account may be under

- The account holder's date of birth

With that information we should be able to locate your account for you and resolve this issue. If your problem is indeed related to a misspelt email address, we'll also help you change your details so your correct email address is on your account going forward!

Cheers,

TP @ Presto Support

I'm having exactly the same problem, have tried presto support with no response (yet)

The worrying thing is that i can't log in to cancel my account, and they have my credit card details.

Call your bank and do a charge back and cancellation from your end. It is your money and your bank will help you. Do not allow anyany payment to go through to this horrible service. They will say something along the lines of be aware that any future payment will Need to be authorised but I doubt you will want to.

Hi Lloydincanberra, Thanks for getting in contact here on Product Review. We're keen to clarify things for you! Frequently when a user is having issues we will need to access their specific account information to help sort them out. Presto keeps our users' information confidential and as such, we can't discuss our users' personal details on public spaces. To be able to confirm and discuss information such as email addresses, devices being used and billing information we require the customer email us so this information is discussed with the account holder only.

As you have emailed our Support Team they will happily assist you with the buffering issue you're having. We look forward to getting you up and running again soon!

I will await their reply with bated breath! !

Hahahaha... Presto! It's like George Orwell's ministry of truth. No wonder they're going out of business.

Hi Andy No there isn't a phone support. I started a private chat on their Facebook page but the guy was not very helpful and just kept blaming my credit card. I am not with Netflix and they are great and have a month free trial. Good luck.

Leanne

Hi Andy, Thanks for posing this question on Product Review. Whilst we don’t have phone support, we do have a digital support team here working around the clock to answer any of your inquiries. You can reach us on the Presto Community, Facebook, and Twitter or simply email us via support@presto.com.au.

Most of our team are on the Presto Community, so for the speediest response, make sure you check in there and share your questions and queries!

"Most of our team are on the Presto Community"... Well what are they doing? I've asked questions there and don't get any answer at all. And the answers I do see from you to other frustrated Presto users don't help! You seem to reply to every complaint on Product Review (funny how they're all extremely negative, isn't it?) but this is entirely different to how you treat your customers on your own platform. And how come Netflix works without a hitch on my computer, as does Stan, iTunes, Youtube and every other video platform I can think of except yours! Stop making excuses and do something about your substandard service! And you should have more support! I couldn't find anything on your website either. I have paused my 'membership' after one day and you've already charged me a dollar for sweet nuthin' which I want back and don't you dare take more money illegally from my account as you have from many other 'subscribers' on Product Review or I'll do more than complain here.

No not really I gave up and cancelled my subscription.

Hi Marion, Thanks for the question, we're keen to help you out! As a first step for any T-Box access issues, we'd recommend the following steps: 1. Head to 'Settings' > 'T-Box Information' > 'Reset Options' > 'Reset Settings'. Just be wary that you will lose your scheduled recordings but not your previous recordings.

2. Switch off the T-box device. Then hold down the reset button (located at the bottom of your T-box device) for 2 seconds.

If you're still having issues after this, email support@presto.com.au with a description of your issue and we'll be happy to take things from there!

Hi Lyn - We're keen to help resolve this for you! Could you Direct Message us here, or shoot us an email via support@presto.com.au with your username (the email you used to sign up), and we can look into your account status for you? If you could also include the detail of the Telstra campaign you received that offers you the 12 months free Presto, this would also be helpful. Just to confirm also - Signup for Presto needs to be competed on presto.com.au (on a PC or Mac), with the promotional code added to your account during sign-up. Did you complete this?

We look forward to hearing from you with these details soon!

SC @ Presto Support

Presto is a crappy place to watch anything, good luck trying to watch a full season of anything. Switch to another streaming service.

Hi Bel, Thanks for getting in contact. We're keen to help you out with this one! Season 4 of Winners and Losers was a split-season with parts 4A and 4B. Presto currently has 4A and we're doing our best to get 4B added to the Presto library. Stay tuned!

Hope that helps. If there's anything else we can do for you, don't hesitate to ask.