PureVPN

I started subscribing, but on the same day cancelled and requested a refund. Now, best part of a month later and several requests, I am still waiting to see the refund. If they claim to be a reputable and professional organisation then I have news for them. Beware of dealing with them.

Lifetime license is a SCAM. I bought a" lifetime" license a few years ago but now they claim my license is "expired" and now want me to pay subscription. AFTER YOU SCAMMED ME I WILL NEVER PAY YOU ONE MORE CENT, NEVER RECOMMEND YOUR BUSINESS AND WILL NEVER TRUST ANY VPN "LIFETIME" LICENSE AGAIN.

Never opt for Purevpn, and make sure auto renewal feature is off.Purevpn by default make auto renewal enable without we opt for.If you miss any email from pureVpn even if you cancel on the date of renewal.there will charge for full year and will not refund single penny.whether you like or not you cant cancel

I have been a customer for decades and recently renewed for another 10 years. This is because not only is PureVPN a good product, they also provide superb customer support whenever I had issues. In the most current case, I suddenly had access and pw issues, I was able to quickly get their Tech Support online. Emily Kramer and Adrian were good… Read more

listeners, empathetic, problem solvers, knowledgeable, action oriented, efficient and have sincere interest in resolving my problem. I highly commend Emily and Adrian as exemplary employees for their colleagues, and have continued to refer my family and friends to them. Please keep up the good work.

Excellent customer service, not sure about the product – Although the vpn did not work for me, they did offer to troubleshoot the issue I was having. When I said it was no longer useful they agreed to cancel my subscription and gave me a refund

Pleased I have persevered with it...working really well at last – I have used Pure VPN for at least the last 3 years, and have been through many updates in that time. The latest version is working really well, with fastest download speeds to date, reliable connection, no drop outs, and very easy to use. Really good price as well. Very satisfied.

PureVPN sent repeated marketing emails after I opted out. I asked multiple times to be removed from their mailing. They confirmed each time. The emails continued. I was a paid member for a 5 year plan not sure why they want to sell to me anyways. You face poor communication. You face slow action on simple requests. You face a service that… Read more

ignores your choices and does not respect the trust you have given them by being a paid member.

There are better products in the market with stronger privacy controls and reliable support.

I have already cancelled my subscription. I give this service one star. I do not recommend

Purevpn autorenewed my plan against my will and not reimburse Purevpn autorenewed my plan while I did not receive any notification prior to the renew. It is illegal in EU, the company have to inform one month before the renewal. Besides, the same day PayPal took money from me, I told Purevpn support that I want cancellation and reimbursement but… Read more

they refused illegally

Internal terms and conditions cannot override EU consumer protection laws, especially Directive 2011/83/EU, which clearly grants all consumers in the EU the right to withdraw from online contracts within 14 days, even if the service has already started.

I strongly advise others to avoid PureVPN. They saved my payment details without my clear consent, automatically renewed my subscription without notifying me, and offered no accessible way to cancel. When I contacted support immediately to request a cancellation and refund, they refused outright. This practice feels deceptive and, in my opinion,… Read more

could breach Australian Consumer Law. A VPN service should be built on trust, and unfortunately, PureVPN has completely lost mine.

PureVPN charged me over €400 in three separate payments for a 36-month renewal I never agreed to. I received no prior notice, no price update, and no reminder before this excessive charge was made. In my account, the subscription is still shown as €2.03 per month, which makes this amount completely unjustifiable. I contacted customer support… Read more

immediately. They cancelled the subscription but refused a refund, hiding behind internal policy – ignoring the fact that such automatic long-term renewals without proper notice are illegal under EU consumer law.

This is not a trustworthy service. I’ve initiated a chargeback through my payment provider and would strongly advise others to avoid PureVPN altogether. If you have any doubt, Just scroll though the subreddit /PureVPNcom.

The worst connection, and they don't allow refunds for auto-renewals. They are scammers that don't give a damn to their customers. Stay away from this terrible company.

Do not use them, changing your computer settings in the back end without notify you, and I am not IT. The only choice I have it reset my computer. Stay away from these people!

Hopeless customer service. They provided the same answer every time as if they were programmed. Good luck with refund policy. The auto renew function was default you wouldn't know it until your card was charged. They never send you a reminder or warning before taking money out of your card.

Massive decline in quality – I have been using Pure VPN since about 2014. The service was great and easy to use the app both locally and overseas. Now they have changed everything, its slow, there is "24hr" customer service, but they take about 5mins between each reply and dont actually know what they are doing - they have not been able to resolve a simple login issue in over… Read more

45mins. The software is now bloatware and uses too much resources. The connection also takes ages to work, if at all.

Absolutely the worst company to deal with – Constant agressive marketing after telling them I wanted to cancel the subscription. I told them within 1 hour I wished to cancel. Three days later I am being bombarded and harrassed by multiple "people" from within the company. DO NOT GO ANYWHERE NEAR THIS COMPANY

Absolute Disaster - Avoid PureVPN at All Costs – PureVPN is, without a doubt, the worst VPN service I’ve ever used. From the moment I signed up, it was nothing but frustration. The connection drops constantly, making it impossible to stream anything without interruptions. When it does stay connected, the speeds are so slow that even basic web browsing feels like I’m back in the dial-up days. … Read more

Their customer service is an absolute joke. It took ages to get a response, and when they finally did, they were unhelpful and dismissive. They couldn’t solve any of my issues, and their so-called ‘24/7 support’ is more like ‘whenever we feel like it’. The app is frequently riddled with bugs and crashes, and the user interface is outdated and unintuitive.

To make matters worse, the refund policy is misleading. Despite their claims of a ‘no questions asked’ refund guarantee, they made it extremely difficult to get my money back, and I had to jump through countless hoops.

Overall, PureVPN is a complete waste of money. It’s unreliable and slow, and their customer service is atrocious. Save yourself the headache and look elsewhere. PureVPN should be avoided at all costs.

Bloatware that does not work – I have used PureVPN for about 6 yrs now. In the early days it was s simple bit of software that worked. It has morphed into useless bloatware over the years. It is now at the point where it is basically unusable. It sometimes takes me about 10 mins to establish a VPN. It always gives me errors like there is no internet connection (not true), then… Read more

when it finally connects, nothing works. So then I have to change servers multiple times. I will not be subscribing to this software ever again, I will look for a VPN that works.

They want your money by any means – I researched several VPNs and PureVPN had good reviews and they stated that they have PPTP servers. Let me explain that as my router has no OpenVPN client (only L2TP and PPTP), this PPTP server was a requirement. When I went to connect using their router guide for my model it did not work. I contacted "support" many ways and many times, and their… Read more

only solution was for me to use OpenVPN as PPTP was too old. They seemed to not understand that this was not possible (or maybe they assumed I would be fine buying a new $150 router in order to use their service). It is day 2 now, and they still will not process my refund. They just pass me from one Customer Service rep to another.

Purevpn unreliable and no support or customer care – I have been using purevpn for several years. I purchased a 5 year subscription, and it worked fine for the first couple of years, then there was an update and i have had nothing but problems. contacted the support team and they informed me that it no longer supported my OS. there solution was to remotely access my computer and in stalled a open… Read more

GUI with a dedicated IP, which was totally useless i had no control what so ever, they didn't even give me the password so i could change servers or countries. when in formed of the issues, they were unable to help me and didn't even care that i was a long time client, and when i said since they can not be bothered in helping me that i would cancel my subscription, they informed me that i had only one year left and it would expire at the end of that time, and i would not be charged again. in other words they couldn't care less about my issues. Do not purchase a vpn from them as they will not honour there agreement, and wont refund your money. Totally disappointing. and i would not recommend them to anyone.

Avoid going anywhere near PureVPN. Has not honoured commitments re cashback with ShopBack – I signed up due to substantial cash back offered via ShopBack. I am meant to be receiving almost $200 after purchasing PureVPN's services via ShopBack but this cashback has not been delivered in over 3 months. Many users are reporting this issue on a popular discussion forum but it's still not resolved. I would avoid using purevpn. I don't consider it to be fast or a good service and customer service has been non existent to me.

I've Used Much Better – I paid for 24 months upfront without trialling the VPN first. That was a mistake. It's borderline too slow to stream anything with. I bought it to access content from other countries through streaming services, but it's sometimes unable to buffer content or takes an incredibly ling time to load. I've also had issues with trying to connect to… Read more

countries where the app will say I'm connected, but an IP address search will say I'm in a completely different country to the one I'm "connected to". I tried many different servers in Egypt and every time I was "connected", my IP address showed that the server was actually based in Netherlands. This made it impossible for me to access Egyptian content.

I think if you're not using it for streaming, it's probably a good VPN. However, not being able to use it for the one thing I bought it for makes it useless to me. I'll be switching back to Surfshark with over 22 months left that I've already paid for.

Got charged for a month VPN trial and it stopped working after 1 week – Got charged for a one month subscription service. My account was debited and then after a week it stopped working saying that I hadn’t paid the invoice. Lucky I didn’t pay for an annual subscription. Zero customer support.

Rubbish. The application is useless – Edit: app seems to be improving, but still lots of ads for extra services and no way to just close the unstable connection dialog box. Like seriously, please give us the option. We know our connection is bad. Original comment: Is extremely slow to launch and constantly crashes, which completely disconnects you until you terminate the process. Avoid.

Avoid don't fall for 31 free day trial – I tried this app for 30 minutes it took the monthly amount immediately even though it said 31 days free and then trying to get the money back was almost impossible.

have to edit detailed settings to get it to work – it works sometimes... those times make me happy. 1 in 3 though. i do the chat and they walk me through changing ip or dns settings and all these letters that i dont understand. how can a normal person use this vpn... they cant.

you literally cannot cancel – you literally cannot cancel. i found out immediately that the service did not work for me, immediately tried to cancel. there is no option to cancel anywhere, even if you google it, it gives instructions to click on things that do not exist on their website. you have to go thru chat (the chat is a bot only), and you tell the bot you want to cancel and they do not cancel, then proceed to bill you for a years worth of service. Absolute scam.

Hard to cancel, bad latency – Initially cancelled fine and was told a service rep would contact me, but now 24h later a bot contacted me begging to keep the subscription! And the amount of junk mail I'm already getting from these guys telling me all about their benefits is stupid. The closest server (Brisbane) introduced 150ms of latency! Granted my maximum speed was slightly… Read more

higher than normal when using speedtest. But due to the increased latency, page responsiveness was noticeably decreased.