No customer support if there's trouble- avoid at all costs
Even if you could get a better rate with Qantas money vs a bank I would suggest you pay a premium to go with a bank which is likely to have decent 24/7 customer support. I dealt with an issue of fraud and you can call Qantas Money and speak to a Philippines call centre- whereas most banks have 24/7 fraud departments in Australia with very professional and helpful people. I was left high and dry by Qantas because they clearly contract out the work to people who aren't trained to deal with problems outside of their scripts.
This is not Qantas's core business and it really is diabolical, stick with some real financial institutions or companies that do this as their business.
Don't waste your time & money, a product that stains the Qantas name!
Have been a long-time customer & growing less happier each day, I will no longer use it for foreign currency transactions. Different exchange rates for different things (load vs transaction - the latter not published so IMO it's rather misleading). The transaction only lists foreign amount and not the exchange rate - I didn't have that currency loaded onto my card so it took an 18 minute phone call to find out what was the exchange rate applied to my online purchase & why it differs so much to their published rates!? Worst-possible exchange ra...tes!!! On another occasion, card not working after card-renewal, customer service somewhere in the Philippines (hard to hear over the phone) it was rather embarrassing holding up the line as my card-payment wouldn't go through although I knew it had plenty of money loaded onto, the Qantas Cash Master Card people denied any problems with my account however card magically started "working" again after 3rd phone call... & the list could go on & on - not happy really, it's sad to have the Qantas name linked to such a product!
No problems with Card
Having traveled to Canada & USA over the past 6 years & have had only one issue with card thus far & that was with an ATM in Canada when short changed ($50 instead of $60). I have never used the Qantas card as a "holding" card in hotels but used my bank credit card for this purpose & payed the bill on checkout with Qantas card. Overall a good product
A great money card to use
I have been to Singapore on two occasions using QC and never had a problem both at the ATM and in shop. I have always loaded my card a couple of months before traveling so money was always there in the estimated time they gave. I never used customer service cause I never had a problem. A great product
The worst ever! Beware of the fraudulent and lack of customer service
Ok, so I have had a few issues with this company but I kept giving them chances. The customer service is in some US state and not Australian. Terrible and deceptive. They have taken my money and said I had a negative balance which I did not and was not showing as a negative balance on any of their platforms. I still could not access the funds even explaining an emergency. Apparently an overseas hotel charged my card months after staying and they honoured it without any chance of me disputing it months later. They left me stranded in a city with a toddler because I deposited money due to the bushfire emergency and they would not let me withdraw it. Just misleading and deceptive and I hope that Australian authorities step in soon
Fraudulent activity on account
Somehow someone used my card number only (without the card, exp date or 3 digit number) to made 16 purchases in Sydney last week. QC sent an email 24 hours after the purchases asking me to verify the purchases. I rang CS and advised them that the purchases were not mine and decline the funds leaving my bank. The manager advised me the transactions would be declined.
I contacted the police and made an official police report for the fraudulent transactions.
Even though QC had placed a temp hold on my account, they still released the funds for the fraudulent purchases the next day anyway.
CS is located in Manilla and is basically script driven.
I would not recommend this product.
Just checked my balance and I seem to have lost the $200 I had stored on the card. My balance is now $4.
I travelled to Thailand a few years ago and kept Thai currency on the card. 2 years ago I checked the balance and decided to continue to leave the cash on the card to see if Thai baht exchange became more favourable. My money has since disappeared off the card.
Qantas let me down again
Qantas Cash had a promotion that if you loaded a minimum of $2,500 onto your card you'd receive 1500 points I just needed a few more points so I could upgrade my next flight, so decided to do it. I waited a couple of weeks the points didn't come through. I contacted Qantas only to be told that you don't receive the points for six to eight weeks after the promotion finishes. it's so disappointing that is not at all clear on the front page where they make that offer, because otherwise I would not have loaded money onto my account at a time when thes Australian dollar was so low. I did it just for the points but won't receive the points in time. Qantas disappoints again.
Fees are hidden in poor exchange rate
After a successful trip to NZ using Qantas Money all the way I was keen to try it again on a trip to Bali and Lombok. However after encountering difficulties with the card at a hotel and being forced to use my backup credit card, the stark reality of Qantas Money came to light. Inclusive of fees, two similar sized transactions (one on Westpac Altitude MasterCard and one on Qantas Money) had cost almost 10% more on Qantas Money. Despite Westpac charging me 3% and Qantas Money not attracting a fee, the poor exchange rate offered by Qantas Money made the difference. Suffice to say I immediately unloaded my QM card and have been using the Westpac card ever since.
Not user friendly
Very hard to login. PAINFUL process
UNable to get my auto payments setup. When I 1st applied for the card I specifically told them i was with a smaller credit union. Yet once the card arrived they could not set up the auto re-payment which Was the only
Misleading online statements
Rubbish customer service just say what you want to hear
transferred money from the card to my external bank account and it still hasn't arrived in my bank
Apart from having the worst exchange rates when travelling, charging high fees when some banks charge no international transaction fees, and taking an extremely long time to load money onto the card, the bad review is because of this:
I transferred money from my Qantascash card into my bank account 8 weeks ago and the money hasn't shown up. I've called 3 times (a painful process each time) and the last time I didn't even have the option to speak to anyone so I've resorted to posting on online forums. They said I must have entered the wrong b...ank account number which is ludicrous because the number they said I entered is so extremely different from any number of anything I have, I only have the one bank account and of course know the number. Each time I called I was told there's a team working on it but I haven't received an email or a phone call or my money!!!!! I WANT MY MONEY!!!! Its just disappeared and they're ignoring me.
Never, EVER, use Qantas money
I was travelling in South America. 3 days before I arrived in Buenos Aires I loaded funds onto my Qantas cash card. When I arrived, there were still no funds in my account. I called qantas cash customer care to see if there was a problem. They could see my transaction but confirmed the money had not been released. I sent them screenshots of my transaction as requested and they said it would be investigated by the relevant team. This was on a Saturday morning, but the relevant team only worked Monday to Friday! Thats another 48 hours I had ...to survive with no money available and they offered no solution to this. Monday I called back. It had been passed on but they had no reply. They then said they would mark it as urgent (although why it wasnt already marked as urgent considering the time frame Im not sure). I heard nothing more that day. I rang again Tuesday morning, still nothing. By Tuesday afternoon, there was still no money in my account and so I called again. Still, there was no update ... and the only way they could contact the relevant people was via EMAIL! My initial transaction was on the 19th, it was now the 23rd. In 7 days I had been offered no solution or explanation. What kind of global travel service has their relevant people only available mon-fri, 9 to 5? How much customer care does it show leaving someone stranded on the other side of the world with no money, no explanation and no solution for several days?? This was the worst case of customer service Ive ever experienced!!
Unable to get verificaton sorted for more that 6 days despite visiting Aus Post and provding passports
No such thing as 24/7 support. No wekend support
Overseas customer care. No Australian Call centre and all they can tell you is that the relevant team is looking into it. They cant put you through to relevant team as it is outsourced
Would never use this company ago
Credit card with perks but oh so inflexible and difficult to deal with
The card works but has some really stupid features. As an airline based card, should be optimised for international use? - No - to access the card online requires (no choices) a working phone for a security code, therefore, if in a country without much of a network, or if you choose not to bother with a phone on holidays - no access. Even at home, after account number surname, PIN and security code - to look at a statement requires a further password. Finally - no email or message contact, has to be by phone - NO CUSTOMER SERVICE to speak of.
Worked Perfectly In UK and Europe
Just returned from a 4 week trip including London, Leeds, Amsterdam, Munich and Zurich and the card was the perfect travel companion.
I had put both pounds and euros on the card over 12 months ago when the Australian dollar was much higher.
It worked great as a contactless card on the London underground and buses.
I only had to use my PIN in Zurich - other than that it was just tap and go.
I had a small amount of cash with me in each country but came home with most of it in my pocket as I could use the card for almost everything, even in a small shop where I bought a bottle of water that cost 2 Euro!
Worst Custmoer Service
For no reason, my card got locked three days ago, I tried to ring and I didn't have any luck, emailed them and got a reply as they need to talk to me, I provided my contact details and answered every single question they asked, however they didn't reply.
I have tried calling this morning and the service won't let me get past my date of birth, and kept me going in loop for no reason.
Finaly, by following a different way I have got in touch with a customer serivce officer, who didn't answer any questions, instead he was blaming everyone else, he looked like he didn't know what he was talking about.
Don't bother and find another card
Stranded without money
I traveled to the uk with my qantas cash card and some cash, I loaded my card prior to leaving with the majority of my money. Once my cash was low I went to get some money from the atm to discover my card was a year out of date. Yes I should of checked. But I was never sent a new card, and there was no issue with them accepting my money. Thus no money, I contacted QC to be told of my options. Transfer to someone else card...nope cant ...wait for a new card, this would take 10 days.. nope. Or request emergency cash. This was my only option. So I...started the process, not having a SIM card that could access o/s I had to borrow phones, I was told I would receive part of my money the next day and would have to pick it up from western union. After a code would be emailed, That was the last I heard From them for 24 hours where again I had to contact them, I had to start the whole process again. Waited for the email.....nope...I requested a call back...never happened, no email. When I finally spoke to someone again they said the code would be emailed. They called in the middle of the night (finally returning my call) I confirmed all my details again and asked them to email me the information and not call as it was the middle of the night. They rang back....30 mins later. Still didnt receive the code until I sent a very blunt email that this is emergency money and Im travelling with children and have no money. I received the code late on a Saturday so was unable to receive my cash until the Monday, the whole process took about 5 days, numerous o/s phone calls and emails. I was only able to receive part of my money and was asked if I wanted to go through the whole process again so as to receive the rest. I chose not to as I was about to fly home and didnt have the time. On returning home I received a new card with a letter telling me your card is about to expire...yes 12 months ago. The whole process ruined mine and my children holiday.
Did not work in Europe and Asia, customer service did not return call for a week.
I have the Qantas Travel money card for a year. I first tried it in New Zealand, most of the places will not work, as New Zealand businesses do not take it. The card will work for online purchase, so if you prepay your hotels, car rentals, air ticket and other venue tickets, it will work online. However, if you rely on the card overseas, you will encounter problems. Then, I travelled to Europe for 5 weeks, 95% of the time it will not work, tried insert the card (SIM), swipe the magnetic tape. It is very frustrating, especially if you have load...ed the Euros for the trip, and I have to use my other credit card and pay for exchange fees. It just defeats the whole purpose. Then, I travelled to Asia, and I convert the Euros into the Asia country currency, but the card does not work. The card is OK for online purchase though, but not for day-to-day, face-to-face tap and go payment at the business locations ( hotels, restaurants, shops..... the card is not accepted). I then rang the customer centre, and they said that they will arrange a consultant to return my call and work out the problems, I have waited for 7 days, no phone calls from them. It is no point ringing them, as those who answer the call can only reply according the scripts or Q&A, any other questions, they will take down your phone number and say will return your call, but they never do. So, with the remaining foreign currency in the card, I have to convert them back to Australian dollar and use them to pay my utility bills in Australia online. So, I lost time, convenience and multiple change of currencies from AUD to NZD, to EURO and then to HK dollar, and back to AUD. My advice is not to rely on the Qantas Travel Card, if you do not have a spare credit card and spare funds. Your travel money will be locked in a card that does not work overseas.
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Questions & Answers
Money has been taken out of my husbands account without his knowledge, and we are overseas at the moment. What can be done?
I have a qantas cash card and account and would like to know if it is possible to obtain another card for my account so that my husband can use it too. Thanks.
No as far as I know you can't but you might as well get one for you husband there are ways to get it free if you google it so that he can also accumulate frequent flyer points as well and the points can be gifted to each other. When we go overseas we always use the one card but my wife just got hers for when she does shopping to accumulate more points. I also would like to point out that we have never encountered any difficulties using this card overseas
Just before I departed from Japan at an ATM I checked the JPY balances for my wifes and my card Thinking that when I got back to Australia I would cash out the remaining JPY to Australian dollars and then transfer that back to my Australian bank account
however upon returning to Australia I opened the app and the website but could not find my JPY balances anywhere and hence I could not convert it back to Australian dollars , What has happened to the remaining JPY I had in the purse whilst I was in Japan ?
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