Customer service is ridiculous. Don't waste your time.
Tried for 2 hours to speak with a human about my car's. Every operator in the Philippines hung up on me when transfering the call. That's 12x they hung up. Absolutely horrified by this terrible lack of service.
Physical card replacement policy designed for trouble
They issue the replacement card at the last possible moment, or even after.
They do not let you modify your card expiry date by ordering a new card.
They do not use the address on the qantas travel money website.
The replacement card takes 10-14 business days to replace, this isn't even a worst case, it actually takes that long.
I told them I needed it by Christmas and now I have no card to spend money on.
Wish I could switch to the Virgin one but they're closing down.
Went from 5 star to 1 star
Used this card without problems for a couple of overseas trips, then had a big family trip planned so was loading a lot of money onto the card, using it for booking accomodation o/s etc, then I noticed that my card had been hacked and numerous different purchases with different currencies, contacted them and had to submit forms, they refunded money back but into Australian dollars so we lost money. Then about a year later noticed that I was -$170 au dollars when I had purchases denied in uae money of which I had plenty loaded onto the card. Con...tacted them and never received an answer as to why, turns out they never refunded a purchase from the time my card was hacked and I couldn’t use any of the currencies I had loaded because of this “debit” . Contacted them numerous times about this only to be ignored and have had to cash in all my currencies to clear the $170 will never use again.
Worst CS, points are all incorrect
Disregard the point-earning rate is crap, its calculation is also incorrect.
I've sent a secured mail and ask why my points were not as expected, and I have pointed out how I calculated on the sep statement. They only replied with an email from its template that didn't even address the problem.
I then called them. The CS told me that it takes 6-8 weeks from the date of the transaction for the points to be received. Again, the question was not answered. I showed him how I calculate the points. He doesn't even bother to try to understand. He just repeated the same thing again.
It's not many points. But they can rip off me, they can rip off every one. I think Qantas should reconsider this product, it's damaging your brand.
Tried to check balance for some reason had to log in then not recognizing information then had to change login pin. Why does this happen ? Has now happened several times in the last few months. Seriously considering giving up this card not the only problem I've had lately
Qantas Money Debit Card
Does't even deserve 1 Star - horrible; this has been going on for almost 2 years. It does not recognize majority of vendors. Shifted to using Virgin Debit Card - app. which is good; unfortunately, in current close down stopped using, not sure if the company will be around in 2020/21?
- Verified customer
non existent customer service
non existent customer service. I dispute a transaction and Ayush Gupta never even read my dispute before rejecting my dispute claim. Why bother even having a dispute process if no one even bothers to read anything.
- 5 reviews
- 5 likes
This card is for the same people who buy foreign cash at airports.
Poor customer service, missing money, shocking exchange rates, not able to be used at many businesses overseas, long transfer times (up to 8 weeks to go into your account) and having to deal with Filipino call centre when something goes wrong (and it will) who read from a script and have no authority to actually do anything. Why would you bother? If you want a Qantas card that works, apply for one from the Big 4 banks, it will work and yes you pay fees, but it works out heaps cheaper. I swapped to my banks Qantas M/C 2 years ago and travelled to 18 countries with no problems, this card I had for mainly the US and Europe and spent $354 on phone calls and was stuck a number of times because it wouldn't work.
Poor product and awful service
I really do not know why Qantas is associated with the bank that provides this service. Was on hold for an hour and then they cut me off. On two occasions when I loaded money the funds were deducted from my bank account but not credited to the Qantas Money card. Unable to get hold of their call centre which must be severely understaffed.
High Hidden Fees
The hidden fees are ridiculously high compared to other available products. Yes there are attractive perks but trust me you are paying a high price for them. Do your research and look at other card options well in advance of your O/S trip.
The worst credit card provider I've dealt with... avoid at all costs
1) There application process is far more convoluted than any other provider.
2) They do not let you export your current month and previous month's transactions in CSV format. Only offering the content in PDF statements. This means at any point in time you can never reconcile your credit card statement in Excel.
3) They ask for your password in the application (after you are already logged in via your PIN) just to access your statements.
Absolutely terrible. Wouldn’t recommend
The card isn’t working and neither are the app, website and customer service. Don’t even bother getting one card. You will stuck at your airport and will not be able to do anything
No customer support if there's trouble- avoid at all costs
Even if you could get a better rate with Qantas money vs a bank I would suggest you pay a premium to go with a bank which is likely to have decent 24/7 customer support. I dealt with an issue of fraud and you can call Qantas Money and speak to a Philippines call centre- whereas most banks have 24/7 fraud departments in Australia with very professional and helpful people. I was left high and dry by Qantas because they clearly contract out the work to people who aren't trained to deal with problems outside of their scripts.
This is not Qantas's core business and it really is diabolical, stick with some real financial institutions or companies that do this as their business.
Don't waste your time & money, a product that stains the Qantas name!
Have been a long-time customer & growing less happier each day, I will no longer use it for foreign currency transactions. Different exchange rates for different things (load vs transaction - the latter not published so IMO it's rather misleading). The transaction only lists foreign amount and not the exchange rate - I didn't have that currency loaded onto my card so it took an 18 minute phone call to find out what was the exchange rate applied to my online purchase & why it differs so much to their published rates!? Worst-possible exchange ra...tes!!! On another occasion, card not working after card-renewal, customer service somewhere in the Philippines (hard to hear over the phone) it was rather embarrassing holding up the line as my card-payment wouldn't go through although I knew it had plenty of money loaded onto, the Qantas Cash Master Card people denied any problems with my account however card magically started "working" again after 3rd phone call... & the list could go on & on - not happy really, it's sad to have the Qantas name linked to such a product!
No problems with Card
Having traveled to Canada & USA over the past 6 years & have had only one issue with card thus far & that was with an ATM in Canada when short changed ($50 instead of $60). I have never used the Qantas card as a "holding" card in hotels but used my bank credit card for this purpose & payed the bill on checkout with Qantas card. Overall a good product
A great money card to use
I have been to Singapore on two occasions using QC and never had a problem both at the ATM and in shop. I have always loaded my card a couple of months before traveling so money was always there in the estimated time they gave. I never used customer service cause I never had a problem. A great product
The worst ever! Beware of the fraudulent and lack of customer service
Ok, so I have had a few issues with this company but I kept giving them chances. The customer service is in some US state and not Australian. Terrible and deceptive. They have taken my money and said I had a negative balance which I did not and was not showing as a negative balance on any of their platforms. I still could not access the funds even explaining an emergency. Apparently an overseas hotel charged my card months after staying and they honoured it without any chance of me disputing it months later. They left me stranded in a city with a toddler because I deposited money due to the bushfire emergency and they would not let me withdraw it. Just misleading and deceptive and I hope that Australian authorities step in soon
Questions & Answers
I am trying to convert my Aus $ to NZ $ but I have been unable to log in for a couple of days now, a message appears on the log in screen saying QantasMoney is unavailable at present. HELP I am in NZ and can't access my money.
Does Qantas cash card have any fees
This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515
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