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Qantas Cash

Qantas Cash

1.7 from 525 reviews

Reviews

(46)
(27)
(29)
(61)
(362)
  • Transparency
    1.6 (61)
  • Competitive Exchange Rate Yes (16) · No (30)

This card is for the same people who buy foreign cash at airports.

published

Poor customer service, missing money, shocking exchange rates, not able to be used at many businesses overseas, long transfer times (up to 8 weeks to go into your account) and having to deal with Filipino call centre when something goes wrong (and it will) who read from a script and have no authority to actually do anything. Why would you bother? If you want a Qantas card that works, apply for one from the Big 4 banks, it will work and yes you pay fees, but it works out heaps cheaper. I swapped to my banks Qantas M/C 2 years ago and travelled to 18 countries with no problems, this card I had for mainly the US and Europe and spent $354 on phone calls and was stuck a number of times because it wouldn't work.

Transparency
CurrencyEUR, GBP and USD
Competitive Exchange Rate No
David K.

David K.Sydney, NSW

Poor product and awful service

published

I really do not know why Qantas is associated with the bank that provides this service. Was on hold for an hour and then they cut me off. On two occasions when I loaded money the funds were deducted from my bank account but not credited to the Qantas Money card. Unable to get hold of their call centre which must be severely understaffed.

ARB

ARBPerth, WA

High Hidden Fees

published

The hidden fees are ridiculously high compared to other available products. Yes there are attractive perks but trust me you are paying a high price for them. Do your research and look at other card options well in advance of your O/S trip.

Transparency
CurrencyNZD
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Tom

TomSouth East Queensland, QLD

  • 5 reviews

The worst credit card provider I've dealt with... avoid at all costs

published

1) There application process is far more convoluted than any other provider.
2) They do not let you export your current month and previous month's transactions in CSV format. Only offering the content in PDF statements. This means at any point in time you can never reconcile your credit card statement in Excel.
3) They ask for your password in the application (after you are already logged in via your PIN) just to access your statements.

Viviana O.

Viviana O.South East Queensland, QLD

Absolutely terrible. Wouldn’t recommend

published

The card isn’t working and neither are the app, website and customer service. Don’t even bother getting one card. You will stuck at your airport and will not be able to do anything

Transparency
CurrencyAUD
Competitive Exchange Rate No
David S.

David S.North Queensland, QLD

  • 20 reviews
  • 1 like

No customer support if there's trouble- avoid at all costs

published

Even if you could get a better rate with Qantas money vs a bank I would suggest you pay a premium to go with a bank which is likely to have decent 24/7 customer support. I dealt with an issue of fraud and you can call Qantas Money and speak to a Philippines call centre- whereas most banks have 24/7 fraud departments in Australia with very professional and helpful people. I was left high and dry by Qantas because they clearly contract out the work to people who aren't trained to deal with problems outside of their scripts.

This is not Qantas's core business and it really is diabolical, stick with some real financial institutions or companies that do this as their business.

Transparency
CurrencyAUD
ABG

ABGSydney, NSW

  • 3 reviews

Don't waste your time & money, a product that stains the Qantas name!

published
Transparency
Competitive Exchange Rate No
Chris

ChrisPerth, WA

  • 2 reviews

Poor exchange rate!

published

Brief review, think about using you banks Mastercard/Visa debit travel card as this facility just uses MC/V exchange rate plus add their substanstial margin to create a very bad exchange rate.

CurrencyAED and EUR
Competitive Exchange Rate No
Mick

MickHunter Region, NSW

  • 3 reviews

No problems with Card

published

Having traveled to Canada & USA over the past 6 years & have had only one issue with card thus far & that was with an ATM in Canada when short changed ($50 instead of $60). I have never used the Qantas card as a "holding" card in hotels but used my bank credit card for this purpose & payed the bill on checkout with Qantas card. Overall a good product

Transparency
CurrencyCAD and USD
Competitive Exchange Rate Yes
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Joseph M.

Joseph M.Sydney, NSW

A great money card to use

published

I have been to Singapore on two occasions using QC and never had a problem both at the ATM and in shop. I have always loaded my card a couple of months before traveling so money was always there in the estimated time they gave. I never used customer service cause I never had a problem. A great product

Transparency
CurrencySGD
Competitive Exchange Rate Yes
Amanda

AmandaSouth East Queensland, QLD

  • 2 reviews

The worst ever! Beware of the fraudulent and lack of customer service

published

Ok, so I have had a few issues with this company but I kept giving them chances. The customer service is in some US state and not Australian. Terrible and deceptive. They have taken my money and said I had a negative balance which I did not and was not showing as a negative balance on any of their platforms. I still could not access the funds even explaining an emergency. Apparently an overseas hotel charged my card months after staying and they honoured it without any chance of me disputing it months later. They left me stranded in a city with a toddler because I deposited money due to the bushfire emergency and they would not let me withdraw it. Just misleading and deceptive and I hope that Australian authorities step in soon

1 comment
Amanda
Amanda

Fraudulent activity on account

published

Somehow someone used my card number only (without the card, exp date or 3 digit number) to made 16 purchases in Sydney last week. QC sent an email 24 hours after the purchases asking me to verify the purchases. I rang CS and advised them that the purchases were not mine and decline the funds leaving my bank. The manager advised me the transactions would be declined.
I contacted the police and made an official police report for the fraudulent transactions.
Even though QC had placed a temp hold on my account, they still released the funds for the fraudulent purchases the next day anyway.
CS is located in Manilla and is basically script driven.
I would not recommend this product.

Blake K.

Blake K.South East Queensland, QLD

Just checked my balance and I seem to have lost the $200 I had stored on the card. My balance is now $4.

published

I travelled to Thailand a few years ago and kept Thai currency on the card. 2 years ago I checked the balance and decided to continue to leave the cash on the card to see if Thai baht exchange became more favourable. My money has since disappeared off the card.

Transparency
CurrencyTHB
Competitive Exchange Rate Yes
Elizabeth41

Elizabeth41AU

  • 2 reviews

Qantas let me down again

published

Qantas Cash had a promotion that if you loaded a minimum of $2,500 onto your card you'd receive 1500 points I just needed a few more points so I could upgrade my next flight, so decided to do it. I waited a couple of weeks the points didn't come through. I contacted Qantas only to be told that you don't receive the points for six to eight weeks after the promotion finishes. it's so disappointing that is not at all clear on the front page where they make that offer, because otherwise I would not have loaded money onto my account at a time when thes Australian dollar was so low. I did it just for the points but won't receive the points in time. Qantas disappoints again.

CurrencyCAD
Competitive Exchange Rate No
Jeremy J.

Jeremy J.Greater Melbourne (Metropolitan), VIC

Fees are hidden in poor exchange rate

published

After a successful trip to NZ using Qantas Money all the way I was keen to try it again on a trip to Bali and Lombok. However after encountering difficulties with the card at a hotel and being forced to use my backup credit card, the stark reality of Qantas Money came to light. Inclusive of fees, two similar sized transactions (one on Westpac Altitude MasterCard and one on Qantas Money) had cost almost 10% more on Qantas Money. Despite Westpac charging me 3% and Qantas Money not attracting a fee, the poor exchange rate offered by Qantas Money made the difference. Suffice to say I immediately unloaded my QM card and have been using the Westpac card ever since.

Transparency
CurrencyAUD
Competitive Exchange Rate No
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F64VAL

F64VALMelbourne

  • 10 reviews

Not user friendly

published

Very hard to login. PAINFUL process
UNable to get my auto payments setup. When I 1st applied for the card I specifically told them i was with a smaller credit union. Yet once the card arrived they could not set up the auto re-payment which Was the only
Misleading online statements
Rubbish customer service just say what you want to hear

transferred money from the card to my external bank account and it still hasn't arrived in my bank

published
Transparency
CurrencyAUD

Never, EVER, use Qantas money

published
Transparency
CurrencyAUD
Ian Kloner

Ian KlonerSydney, NSW

Bad Service

published

Unable to get verificaton sorted for more that 6 days despite visiting Aus Post and provding passports
No such thing as 24/7 support. No wekend support
Overseas customer care. No Australian Call centre and all they can tell you is that the relevant team is looking into it. They cant put you through to relevant team as it is outsourced
Would never use this company ago

Transparency
CurrencyAUD
Competitive Exchange Rate No
lortet

lortetMetropolitan Adelaide, SA

Credit card with perks but oh so inflexible and difficult to deal with

published

The card works but has some really stupid features. As an airline based card, should be optimised for international use? - No - to access the card online requires (no choices) a working phone for a security code, therefore, if in a country without much of a network, or if you choose not to bother with a phone on holidays - no access. Even at home, after account number surname, PIN and security code - to look at a statement requires a further password. Finally - no email or message contact, has to be by phone - NO CUSTOMER SERVICE to speak of.

Competitive Exchange Rate Yes
Page 1 of 27

Questions & Answers

Rick

Rickasked

Does Qantas cash card have any fees

2 answers
ABG
ABG

No, doesn't

Frequent Flyer
Frequent Flyer

Technically it doesn't, however they give you poor exchange rates which make it much more expensive then using your bank credit card. It is the same as buying money at the airport, usually 20% worse than at a suburban office of the same company.

Tony C

Tony Casked

This is the only contact form I have found. I am a lifetime member of Qantas Club and have been trying to log in to my apparently dormant cash card account. Changed pin when requested at least twice. Still cannot log in. QC No: 0042515

No answers
Michelle M.

Michelle M.asked

Money has been taken out of my husbands account without his knowledge, and we are overseas at the moment. What can be done?

2 answers
Joseph M.
Joseph M.

You have a number at the back of the card and call them up and explain you situation

Michelle M.
Michelle M.

Thank you.

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