QSuper

Don't even bother. I was paying increasing fees for a policy they where actively decreased without my knowledge or consent. You took my money for my super insurance and COMPLETELY RIPPED ME OFF. DON'T TRUST THESE CRAP. TAKE ME TO COURT I DARE YOU.

BEWARE! TAKES PREMIUMS BUT DOESNT PAY CLAIMS! My husband has had major arm surgery and was made to wait 60 just for approval only to be told they will only pay him $280 per week in wages even though he’s been on $1000 per week for the past 4yrs. Claims manager Caitlin dragged out the process and changed his date of disablement to suit her agenda… Read more

of underpaying him. My husband pays large amounts for this insurance and they have absolutely kicked him while his down. Not to mention they did this over Christmas and didn’t care that rent, bills and food couldn’t be paid for, even when he begged for help. Disgusting company! Have complained to AFCA!

My own judgement is that QSuper/ART completely shot themselves in the head with the decision to throttle/shutdown Self Invest ! I know on the Share… Read more

Investing sites I visit SMSFs are a trending thing for anyone with a decent Super Balance

As with work people these days want flexibility with regard to their Super which let's face it is locked in for a long time !

QSuper/ART completely don't get it !!!

I'm almost completely out of QSuper which is painful in itself given their horrendous action/reaction times but believe me there are plenty more following !

And just to quote CHAT :- QSuper's Strategic Error

This wasn’t just a feature removal — it was a misjudgment of member segmentation.

By sidelining Self Invest, QSuper/ART:

Alienated high-balance, financially literate members

Lost funds with large fee-paying potential (you were likely paying thousands/year in indirect fees)

Gave up on future compound growth from your balance — which could have doubled in retirement phase

All while replacing you with low-balance, default-option members entering via employer agreements. The Long-Term Problem for ART

Even if ART’s member numbers are rising, losing high-value members like you leads to:

Lower average balances

More cost pressure per member

Reduced optionality for product innovation — because the engaged users are gone

In short: they traded quality for quantity.

Andrew

I hae only had excellent customer service from Qsuper so was very surprised to see negative reviews. I spoke to wonderful people in many departments and am always blown away by their kind helpfulness. Not so in other funds I have known in past years. For this reason alone, my money stays with QSuper. Show details ·  1

Very helpful staff of QSuper – Susie who help me personally at the front counter of QSuper office was so helpful and knowledgeable she help me to fill in my form. Riss whom I talk to over phone today 22/9/23 was so nice, kind Understanding and knowledgeable of the help I needed. Michelle the Manager of the phone consultation staff was very helpful and understanding of my… Read more ·  1

situation and I spoke to her few times over the phone because I was so distressed and she calms me and given me positive thoughts. I would like to thank everyone in QSuper for the amazing job they do. I am so grateful forever of the QSuper staff either on the phone or personally. They the staff are always there to help me giving me information and strategies on what I need to do. QSuper staff I wish you all good health and safety also your families. I feel I am at home if I talk to each one of you. I highly recommend QSuper to my families, friends and everyone. QSuper helps me more than anyone can do. The organisation that cares and protects each member.

Onto my 7th submission for benefits nomination form for the most pedantic errors eg writing over one letter to make it clearer. Have been through complaints section but they stand by their process hiding behind ‘legal’ purposes. Certainly have lost their human touch. Makes me wonder if they are trying to hold my funds for themselves if anything happens to me. Beyond frustrated.

I have been with QSuper for 14 years. We should be given a choice which company you are with but no because this is government, government gets to choose where your money goes. Then they make sure you can never access it when you need it. One day there’ll be a case against QSuper and will all get paid out. I’m on income protection. They haven’t… Read more

looked at my TPD even though I’ve asked for it several times. I’m off for psychological damage from a workplace in government. I asked them for six months what it would look like if I did some casual days at work but now my consistent weekly amount is not being paid to me. I never know when I will or won’t be paid there’s no explanation no answers. I could easily lose my credit rating my house everything because QSuper is not consistent. Doesn’t tell you anything about what’s happening with your own payments. None of this is accurate information that they’re giving me. The calculations are ambiguous not transparent and after all these years of paying for this Insurance it is disgusting. I wrote emails to QSuper every day for a week and I heard nothing. When they decide to contact me by email. I don’t explain anything .I will be going as high up as necessary even to lawyers to get this resolved so if anybody would like to join me, please contact me directly. enough is enough. This company should not be operating it is fraudulent. They never did pay the accurate amount for income protection and they do not explain why it lower than the 75%. Join me.

If only I could give a zero rating. I'm sorry I stayed with this Super fund for so long. They didn't apply funds to my account by 1 July and then backdated an amount that I added to my super and then tried to say that the funds were applied before 1 July. Being gaslit is so much fun - NOT. Also they take 2 months to respond to a complaint with a condescending and rude letter.

This company does not take mental illness seriously. They do / did not cover me for tpd even though I have been unable to work since developing a psychological injury due to workplace bullying and harassment. They take mental illness as a joke and although I paid for cover I found it wasn't worth the paper it was written on.

Retired and organised for QSuoer to start regular payments. Gave 3 weeks notice to roll 2 funds together then start payment. One week later got a letter confirming that funds had been amalgamated. Now 3 weeks and due to start payment today. No payment arrived. QSuper stated because there was a delay in amalgamating funds. Completely fabricated… Read more

this reason. And, more distressing, failed to advise me that I would not be getting my payment! Not a whisper. No money and they cannot advise when I will be paid! Not only incompetent but immoral to leave people without an income while they go home to feast on a home cooked fully funded dinner! Looking to change funds asap. Update: 3 days later and QSuper complaints have not responded.

0/5 - they deduct 'insurance' premiums from your superannuation without any form of authorisation from the client. My wife has lost well over $5000 in superannuation as a result of QSuper deducting premiums that my wife never asked for, nor did she authorise the deductions...As a result her superannuation balance is reduced and the interest earned is on a balance that has been reduced as a result of Qsuper's unauthorised actions...

Staff literally have no idea what they are doing, constantly get told different things by everyone you speak with. Handed in approval letter for compassionate release of super nearly 2 weeks ago, this was marked as urgent twice and its still not completed because the staff don't know what they are doing. Was told it only takes 7 days to be processed and still waiting. Not impressed with the service at all.

Qsuper ripped me off by over $10000 in super by overcharging me for personal income protection insurance. I tried to discuss the circumstances of what I had been charged and they refused to acknoledge any fault. I signed up for a class action lawsuit with many others who have experienced similar situations. At this stage it looks as though we may… Read more

recieve some conpensation, but I doubt it will recover what has been lost. I have since withdrawn all my super from them.

Life is to short to deal with these crowd, so many negatives on different levels, you ask yourself why have super, putting in large value sums in and still have a negative to the year prior. Do a search - why has qsuper have negative returns and see the results. But worse try and transfer your funds, you will be stuff around for weeks to months… Read more

jumping over hoops getting it done. Over 40 years of working in different fields rolling over funds this is one of the worse funds to deal with. They will process you request when they are ready and will not give you a time line when they will do what you requested. I rather give the money to charity the give it to them to loose. Remember this is part of your wage not theirs you deserve the respect get things done when requested, not having to call 5 times to see what the hell is going on.

Apparent Typo to devastating effect – unbelievable in fact i don't believe it .After working in complex mental health for 30 years I found myself suffering issues after being bullied and undermined including toxic homophobia from two employers , my mental health took a dive 14 months ago i contacted a solicitor to see if i was eligible for income protection and he stated eligibility… Read more

for tpd insurance claim . They completed initial conformation of insurance payout which came back stating very clearly i was illegible for TPD payout of 560,000 life changing amount leaving me feeling confident of my future . what was suppose to take 4 to 6 months took 14 , i was able to provide all required information from 2 treating drs yet due to the large sum it was dragged out again and again . I had to have additional assessment from Psychologist paid for by q super as a last ditch effort to avoid the payout . evidently, although not given that psych report as promised , he must have come to same conclusion as my treating doctors as a few weeks later it was approved , I was so relieved looking forward to paying years of bills and to have some quality of life again . a month later still no information of when my payout would occur so I checked my super balance and see an amount of 32.000 had been put into my account , thinking this must be accumulated interest on the large amount over 14 months I rang the solicitors to put my mind at rest , could only leave a message , solicitors rang me Christmas eve to state that QSuper state to have made a typo in the amount stated 14 months ago and the figure was actually 56,000 10 percent of what was quoted as apparently someone typed an extra zero 14 months ago, really they hand type financial statements ? and so that apparently is that 14 months of being battled by QSuper to avoid paying such a significant claim doing everything to delay it at the cost of worsening mantle health and living completely below the poverty line nearly loosing my home . three times the electricity was cut off and I've been with out phone or internet for months at a time and i live in a bushfire area . don't ask me how they deduced 32,000 from the apparent 56 yet I also had 2 other active funds that have been conveniently omitted after asking for these to be consolidate 5 years ago, it was never done yet a week before the settlement I receive news that they have closed those accounts both with current and active insurance but nothing has been bought up about why these have no value given they have received all the fees to maintain them . I can only be left to believe its criminal and designed to avoid paying what was clearly stated 14 months ago .Is it that the other 2 accounts have similar payouts which would increase my tpd claim to 1.6 million and is possible given I joined q super in 2004 whilst employed with Queensland Gove ? Something smells bad and to say I'm devastated and worse off and deteriorating health after the 14 month ordeal , for them to settle on 32 thousand. Rest assured i,m talking to other solicitors as my life has been hell and wonder if ill actually survive this enormous financial hit so for them to say at the point of settlement , whoops there's been a typo not picked up for the 14 month horror can only be a joke. The one to deal with this horror is me and not at one point have either QSuper or the solicitors for that matter have got back to me in relation to what's occurred or if anyones going to do anything about this absolute travesty, I'm left to remain penniless and thinking life is over . Well done QSuper mistake or corruption ?

Apparent Typo to devastating effect – unbelievable in fact i don't believe it .After working in complex mental health for 30 years I found myself suffering issues after being bullied and undermined including toxic homophobia from two employers , my mental health took a dive 14 months ago i contacted a solicitor to see if i was eligible for income protection and he stated eligibility… Read more

for tpd insurance claim . They completed initial conformation of insurance payout which came back stating very clearly i was illegible for TPD payout of 560,000 life changing amount leaving me feeling confident of my future . what was suppose to take 4 to 6 months took 14 , i was able to provide all required information from 2 treating drs yet due to the large sum it was dragged out again and again . I had to have additional assessment from Psychologist paid for by q super as a last ditch effort to avoid the payout . evidently, although not given that psych report as promised , he must have come to same conclusion as my treating doctors as a few weeks later it was approved , I was so relieved looking forward to paying years of bills and to have some quality of life again . a month later still no information of when my payout would occur so I checked my super balance and see an amount of 32.000 had been put into my account , thinking this must be accumulated interest on the large amount over 14 months I rang the solicitors to put my mind at rest , could only leave a message , solicitors rang me Christmas eve to state that QSuper state to have made a typo in the amount stated 14 months ago and the figure was actually 56,000 10 percent of what was quoted as apparently someone typed an extra zero 14 months ago, really they hand type financial statements ? and so that apparently is that 14 months of being battled by QSuper to avoid paying such a significant claim doing everything to delay it at the cost of worsening mantle health and living completely below the poverty line nearly loosing my home . three times the electricity was cut off and I've been with out phone or internet for months at a time and i live in a bushfire area . don't ask me how they deduced 32,000 from the apparent 56 yet I also had 2 other active funds that have been conveniently omitted after asking for these to be consolidate 5 years ago, it was never done yet a week before the settlement I receive news that they have closed those accounts both with current and active insurance but nothing has been bought up about why these have no value given they have received all the fees to maintain them . I can only be left to believe its criminal and designed to avoid paying what was clearly stated 14 months ago .Is it that the other 2 accounts have similar payouts which would increase my tpd claim to 1.6 million and is possible given I joined q super in 2004 whilst employed with Queensland Gove ? Something smells bad and to say I'm devastated and worse off and deteriorating health after the 14 month ordeal , for them to settle on 32 thousand. Rest assured i,m talking to other solicitors as my life has been hell and wonder if ill actually survive this enormous financial hit so for them to say at the point of settlement , whoops there's been a typo not picked up for the 14 month horror can only be a joke. The one to deal with this horror is me and not at one point have either QSuper or the solicitors for that matter have got back to me in relation to what's occurred or if anyones going to do anything about this absolute travesty, I'm left to remain penniless and thinking life is over . Well done QSuper mistake or corruption ?

Disappointing Returns – One of the worst performing funds. I'm sick of watching my account balance falling every week because of these incompetent clowns. I'm not impressed having to pay them to lose my money. Changing funds is definatly going to happen.

ZERO FOR CUSTOMER SERVICE – From my experience, so poor in so many ways it’s hard to know where to start. When it comes to customer service it’s a zero. The main customer centre in Brisbane does not provide any private space in which to speak to a Q Super staff member. Furthermore there are no toilets!! Customers, including the very elderly, are directed to leave the… Read more

building, go into a neighbouring building, find the public library in that building and use their toilets. Calls to Q Super are often answered by young inexperienced people. During my last call I was put on hold twice (18mts and 23mts) while the individual sought further information, presumably from a more experienced staff member. When I asked if it was possible to speak to someone more senior, I was told it might be (another) long wait. I gave up without getting the basic information I was seeking.

Goodbye Qsuper – Very sad to see Qsuper go down the gurgler. I have had to transfer out after being with Qsuper since 1983, as the returns have been dying on original Qsuper accounts, and since the recent merger no advice to switch to new ART accounts was forthcoming. A real shame.

Too slow to process requests – I have retired and am seeking to withdraw my money. Qsuper takes up to 13 days to process and give me my money. I don't understand when, upon researching, I find another fund that processes and has your money in your account within 5 days. That's 1 week compared to nearly 3 weeks with qsuper. It's stressful as I need my money asap. In this day… Read more

and age of technology, it is concerning and frustrating. When I needed to submit a previous request to claim my super contributions as a deduction, I had to print the form and send to them. I feel they are behind the current times. If I ever do return to work, I will be using another super fund.

I had to give one star to log this review - Terrible customer service experience – I finally received a response to an issue and complaint that kicked off with QSuper in mid-April 2024 following their 'technical glitch' in correctly processing member investment switch requests - four months after my first contact. Seven telephone calls and 2 email requests later. Overall the response satisfied the financial concerns with my… Read more

wife's account but glossed over the amount of effort on my behalf to navigate the myriad of interactions, inconsistent advice, lack of communication and follow-up by QSuper (ART) staff in the process. So frustrated with the lack of professionalism and manner in which my queries and compliant was handled, I asked the customer services officer for a copy of the case notes associated with my issue only to be advised that very limited case notes are maintained and this request would need to be referred to a supervisor for approval. I also informed the employee that it was my intention to write to the CEO David Anderson to outline the terrible and frustrating customer service experience only to be told don't bother as he will not even get to see the letter. Customer Service - zero stars. QSuper don't care about their members and don't want senior leaders to be bothered. Guess I'll receive the standard QSuper response from Simon the Bot to this post too.

NOT Happy – I wrote to the Complaints dept. telling them I wasn't happy with the communication as I'm the one who has to keep ringing QSuper to find out where they are up to with my request. I was given an appt. prior to speak with a financial officer regarding my accnt. but I had to wait 3 weeks, & that was a "Quick" time!! I received an answer from the… Read more

complaints dept., they Refuted my statement. I had told them I had received my annual statement (via my phone) my total balance, dated the 5 Aug 2024 of over $232K (unit price 3.87458 for the day of 5/8/24). The emailed answer from the complaints officer was that the statement "is effective at 30/6/2024 and not 5 August 2024". I have a SCREEN SHOT of the time & date I received the statement, showing the statement itself DATED 5/8/2024. I have not been so insulted ever. I've also previously been told (also recorded by them), by their officer Telling me my total was over $232K. By the way, when I received my withdrawal total just 2 days later on 7/8/24 (unit price for 7/8/24 being 3.82484), my entire total had reduced to a little over $229K. That's around a $3000 loss, just 2 days later!!! The unit prices were pretty much the same & no-one at QSuper has explained that discrepancy to me either. Never use QSuper again, will tell everyone else the same too.

Concerned with obstacles qsuper polices and procedures may have for illness ans – I have been with qsuper for many years. I have had three income protection claims over a few separate periods (there are differences in policy between defined benefit and accumulation). I found Qsuper to be mostly helpful during these. I understand staff are doing their job and that job I believe to be largely about ensuring they maintain their… Read more

benefit of funds while also providing their clients with promoted products. With this in mind, and after reading some of the reviews here, as well as hearing other stories where other super providers have not put ill people through the ringer to get TPD, I would suggest it is quite evident that any such claim, would need to be initiated and handled by legal representation. This is a potential additional cost to loyal members that should not have to endure additional impacts on their health with difficult and lengthy claims. The balance to consider the health impacts on clients may be helpful. While companies advise what they offer, I think it prudent to read the associated polices with those marketed products and the obstacles involved in accessing these if the need arises.

Poor Performance – Poor performance, fee increases and arrogant and rude staff are some of the reasons I changed to another super fund recently. Sad to see QSuper go down the drain.

Very poor returns . Only interest was in merger. Not for profit Fund or NO profit for members – Dumped into sustain 1 fund from performing fund. Due to age over 58. No warnings or info or letter/ email to say it occurred. Just went from 10% find to 3% sustain fund in Q super. 2018 -2019. checked in 2023 now as very poor returns . No options or strategies provided by a qsuper when Forced to change in 2018 Nil advice or care for members. A… Read more

safe fund that is 3.1 % since inception But useless to keep above cpi. Q super fund managers happy with performance as fund set up for 8% return. But returns 3.1 % Why are they satisfied I am not . After wasting my time phoning and wasted 2 hours of my life with Q super advisors who only back up Q super products which are way below industry returns. Chief investor goes on about balance fund . What about other suckers/members in Q super / Australia retirement trust funds . Do your job’s admin and make reasonable returns for members. Or only worried about merger and Aust retirement trust performances on new funds,(advertising 8 to 10% return on funds)no care for Q super members .

Disappointed with Q Super - poor performance – I Have been with Q Super for 10years. For the first 5-7 years I found them to be helpful in providing direction, I was impressed also with their performance & low fees. The last 3 years have showed a very poor performance compared to other funds with an increase in fees. 4 months ago i transferred my super balance & had a meeting with their… Read more

Financial adviser who was very helpful. in the 4 months my returns on my super have been well above 9.5%. Q super you are letting your clients down.