RACV Landlord Insurance

Do not use racv if your a landlord, they are useless and just disgusting to deal with, the gave a 7 months pregnant woman an anxiety attack because the staff was disgustingly rude and zero empathy. Then when you make a claim with them from damage to your house from a Tennant, there specialist go assess it , say damage is 6-12 months old, lroves… Read more

what you said is true, then we prove same tennant for the whole time, plus provide inspection report thay say there has been a issue, all they do is deny the claim, when asked why there down right rude and treat you like an id*ot and are so disgusting and talk down to you then they put in writing , tennet damage does not cover lost rent if not approved... isnt that the ehole point of landlord insurance?? , just disgusting and there is no point to using racv in any capacity !!!

RACV Landlord Insurance – A Masterclass in Exclusion, Not Protection If you’re thinking about insuring your investment property with RACV, do yourself a favour and read the fine print – then run. This so-called “landlord insurance” is less about protecting you and more about crafting every possible loophole to avoid paying out on even the most… Read more

basic landlord claims.

Compared to industry leaders like Terry Sheer or Property Insurance Plus, RACV’s coverage is embarrassingly inadequate. Simple, everyday risks that other insurers automatically include are conveniently excluded or buried under conditions so restrictive that they might as well not exist. Things like:

Tenant damage – RACV’s definitions and requirements make it almost impossible to claim unless you’ve ticked every one of their microscopic boxes. Terry Sheer and PIP? They cover this without the acrobatics.

Loss of rent – With RACV, you’re lucky to get a cent unless you follow their overly rigid process and meet unrealistic timelines. Competitors offer broader, simpler, and more reliable loss-of-rent coverage.

Theft or vandalism by tenants – Other providers cover this as standard; RACV prefers to pass the buck.

Malicious damage – Often capped, limited, or excluded entirely, depending on their interpretation. With others, you know exactly what’s covered.

Their policy documents read more like an exercise in legal gymnastics than a genuine commitment to protect landlords. RACV’s marketing implies peace of mind; the reality is you’ll likely end up paying premiums for years only to discover your “protection” is a hollow promise.

In an industry where specialist providers like Terry Sheer and Property Insurance Plus have built reputations for clear, comprehensive coverage, RACV’s offering feels outdated, stingy, and hostile to the very customers it’s meant to serve.

Bottom line: If you want real protection for your rental property, look elsewhere. RACV’s landlord insurance is more like a subscription to disappointment.

RACV- Not what it used to be – After having a silver membership for over 20 years and owning multiple rental properties insured through RACV landlord insurance we have found in the past RACV to be a trusted partner in our business of renting these properties. But recently after making a claim around 18 months ago things have been slow to get resolved even after finding the leak… Read more

that was causing the damage and it still has not been resolved even after the claims manager said that we are covered for the life of the building. We have also noticed that our premiums have shot up recently and I thought i would ring up to negotiate a better rate only to be told that it wasn't possible because I had made a claim which was news to me because after 13 years I had never claimed on that property. The representative informed me that because I made a claim on another property this affected the premium on the one being re-insured. This I feel is a hidden tax and something that wasnt disclosed in the policy disclosure document to my knowledge. I dont know if it is the senior management or something else but it sure seems that RACV is acting purely in their self interest to maximise every dollar for themselves.

Landlord insurance scam, don't use them!!! – RACV landlord insurance is totally a scam. Waste of time and money. We lodged a claim in early October 2024 for rent default and tenant damage. At the beginning they promised to repair all damage and restore the house to how it looked before the tenants moved in. After removal of the ex-tenants' belongings and the destroyed carpets (which the… Read more

case manager said they would replace with new one) in early December, they assigned the builder to do the assessment and the builder report was issued on December 20th. The builder planned to start repair work on January 3rd. But for one month, nothing happened. We made hundreds of calls and lodged a complaint to RACV. They changed the case manager and today this new case manager said they were not able to replace the carpets. But in the builder report, the builder said the damaged carpets were caused by the tenant and they will replace the carpets. The report was issued one month ago. RACV has wasted us one month time and done nothing. The only thing they will do is email you the increased premium on time.

Landlord insurance that doesn’t deliver – RACV policy a crock. Our property sat empty for 3 months waiting for storm damage repair with no definitive date by the RACV appointed builder to commence restoration. We ended up doing the home repairs ourselves which took a further 8 months of teeing up trades. RACV refused to pay beyond 6 months lost rent despite their policy stating up to 12… Read more

months. They relentlessly ground us down to accepting 50% less compensation for loss of rental income as we were so disillusioned and exhausted by the overly long process. Membership loyalty of over 35 years counts for nothing. The whole process dragged on for almost 18 months then they increased our insurance policy by a massive amount as a final kick in the face. Customer service was substandard and lacking.

Questioning Loyalty: A Critical Examination of RACV Landlord Insurance – As a longstanding member of RACV for over 12 years, I've relied on their services for various insurance needs, including landlord insurance. However, recent experiences have left me questioning the quality of their service and considering exploring other options. My frustration stems from a recent claim regarding my investment property, which is… Read more

less than 5 years old. Despite having obtained a comprehensive house report prior to purchasing the property, I've encountered unexpected maintenance issues and poor installation that were not evident in the report. What's more perplexing is the lack of photographic evidence from the inspection, particularly in the area where the maintenance issue occurred – raising doubts about whether the inspection was conducted thoroughly. It begs the question: Did they truly assess the property, or were they simply looking for reasons to deny claims?

This isn't an isolated incident either. Less than a year ago, I faced similar challenges with my owner-occupied property, where legitimate claims were met with skepticism and insufficient investigation.

As a loyal customer, I expect transparency, thoroughness, and fair treatment in handling claims. However, the recent experiences have left me feeling disillusioned and considering alternatives. While I appreciate the convenience and familiarity of being with RACV, the recurring issues with claims processing and property assessment have eroded my confidence in their services.

Moving forward, I'm compelled to explore other insurance providers that prioritize accountability and customer satisfaction. RACV may have been my go-to choice for years, but their handling of recent situations has left me questioning whether my loyalty is misplaced.

Received a satisfactory result at the end – My claim was denied at the start but after the process of emails and conversations I received a fair claim payout.. Show details ·  1

Worst insurance you can have – If you race a claim because your house is collapse all of sudden ,this insurance will Say this house had existing cracks and that is a maintenance issue and not covered. Show details

I am with RACV for 12 years now including my car and property insurance. They increased 23% of insurance this time – Not worth. increase 23% now with 12 ys of membership. Still no update from this company. Very disappointed! Show details

RACV changed my address without my permission or knowledge – There are no words to describe the level of carelessness and incompetence ,the simple task of sending a cheque and reading my correct postal address becomes a very complex activity, a new postal address is now on RACV records, and none has and explanation. Please run away from RACV Show details

RACV LANDLORD INSURANCE – Almost impossible to contact by phone,ive tried 3 times a day and then put on hold for up to 40 minutes. When receiving an email from them ,it is almost cryptic/hard to understand what they mean. they changed from emails to phone messages at times with messages being the same , WHY, i dont know.The rent default deadline/tenant lease has passed… Read more

but they havent settled that yet. Storm damage,tree and water damage we were offered a settlement way below any tradesman could repair/build the damaged parts which included a damaged roof tiles and vent that still lets water in and comes through a hole in the ceiling then on to our floor and weve heard nothing about the malicious damage when the tenants put holes in our walls and damaged the heater controlls so bad ,it cant be repaired.They said they would do a make safe so they cut the huge tree that smashed the pergola ,but left the pergola leaning on such an angle,it could fall over at any time,HOPE NO-ONE GETS INJURED. Please RACV, please stay in contact more often via email or even a phone call to explain things. Im not young and find dealing with them very hard and at times confusing. The people across from us has a similar problem with them as well and has been waiting a few months for them to contact her about her brick fence when racv offered her a colourbond fence that she doesnt want. One landlord policy,but we pay three excesses, SHOULD HAVE READ THE PDF PROPERLY,SILLY ME.

THE POOREST LANDLORD INSURANCE SERVICE IN AUSTRALIA – RACV "Landlord Insurance" is a joke even with the highest cover. The calls go to a call centre that caters for 6 different companies and the operators are untrained. Every time I call with a claim various operates take the call and want to open a new claim or two. At the end when the claim is approved, they get the account number wrong and cancel… Read more

the claim because of their incompetence. They are not aware of the previous operators' notes and the documents provided. Is RACV running a kindergarten operation centre or are they serious?

Terrible landlord insurance cover – There was fire damage inside rangehood in our investment properly, damage was not major as water pipe inside ceiling put the fire off quickly. It took almost 6 months for RACV's subcontract to replace rangehood, cooktop, and the plaster on top of kitchen. What really annoyed me is they got water and electricity reconnected in the very early stage… Read more

and told me that the house is now liveable ( even there is big hole on top of kitchen, structure damage inside ceiling, cooktop and rangehood are not working), so they can only cover the rental lost to the date according to their policy. Obviously no one would like to move back to the house in that condition. and I lost 4 months of rent by waiting all repairs to be finished. I have been keep calling both RACV and builder every week to check progress of the repair as the site supervisor never call me or answer my call to report the progress. I understand whole country is short of staff due to recent weather hazard and COVID, but I always think that RACV will cover my rental lost until all the repairs finished.

So be REALLY CAREFUL while choosing RACV as your landlord insurance, they only cover your rental lost until the date they think its liveable.

Appalling Landlord insurance - Dodgy! go elsewhere! – Poor customer service when making a claim and tried to tell us that they don't pay for costs of investigating the damage cause due to impact event, yet page 39 of their PDS says they do!! Trying get out of paying all of the costs associated with the damage saying they only pay for this or that, not all the damage. Very poor. Our tenant has not… Read more

proper working shower and so repairs are urgent and they are just giving us the run around, have to fight every inch to get anywhere! Will be looking for a new insurance company as soon as the claim is settled!

It is horrible insurance company – Poor communication, delay claim process and make claim harder. The claim person never reply email , never call me even I raise with member relation team, they hold up your claim for no reason Show details

Landlord insurance policy scam! – Firstly from the start of making the claim was confusing as there's was a different claimclaims line for the Melbourne strom damaged properties of October, i had to call again to make the claim and waiting time was more than 30 minutes on hold.I was emailed by RACV that the builder will be onsite within the next two weeks, However after the end… Read more

of the two weeks as the builder failed to make any arrangements to visit property I called gain to inquire regarding the delay in getting the property report for the roof damage,the agent said that she will send an Reminder email! to the builder!!! I wonder if this builder has forgotten that he's there to repair roof which is leaking after the strom damaged and the poor tenants cannot use that part of the house due to safty and strom water running into the ceiling the musky smell that they have to put up with which is disgraceful. RACV I have a sliver membership over the 30 years with multiple policies with you never made a claim, is this how you treat your sliver membership? what hope does others have???? Landlords insurance is taken for the benefit of the tenants and landlords in this instance both are inconvenience and ignored for more than a month! and counting, tenants are demanding answers?? However your expensive TV landlords insurance advertising depicting different picture, I assume that is a fairy tale, welcome to the real world this is how RACV work. ACCC should investigate this company and stop them from ripping off customers with scam landlords insurance policies,making false statements and miss leading the public,

Very bad Insurance company – I have recently tried to make a claim on my Landlord insurance. RACV has appointed Rizon accessors to inspect the damage that was caused by Victorian earthquake. Despite the urgency and safety of my tenants, RACV hasn’t done anything for a month regarding the claim. They obviously ignored our urgency. This was almost entirely ignored us. RACV… Read more

apparently have a policy of initially offering very poor customer service or nothing -the customer consultants are very rude and not all helpful and they don’t understand tenant’s safety. Either you give up or fight them to get any justice. BE WARNED! RACV will promise you everything to get you into a policy. They are happily taking your premiums. But when it comes to paying out, RACV are a very shoddy and difficult outfit to deal with.

They have your back when it counts.. A1 – I have been with RACV for the last 20 years in fact I am a silver member with multiple insurance policies. But I have taken out landlord insurance with them for the last 8 years and NEVER once have any problems logging a claim (6 in fact). The last claim I had to put through was the biggest one yet, my rental property was left like a bomb has hit… Read more ·  1

it, I wouldn’t let my worst enemy live in it. From the very first phone call, I knew they had my back. The friendly RACV operator was very understanding, they organised everything. The claim was processed and repaired all within a few months. Highly recommend 2 thumbs up :)

What a scam! – I have recently tried to make a claim on my Landlord insurance. RACV sent people to inspect the damage that was caused. Despite the reports, RACV offered very little to settle the claim. They obviously ignored their own assessors' reports. I even paid for a private assessor to inspect the house. This was almost entirely ignored also. RACV… Read more

apparently have a policy of initially offering nothing - or very little - to settle each claim - and the customer has then to either give up or fight them to get any justice. BE WARNED! RACV will promise you everything to get you into a policy. then they happily take your premiums. But when it comes to paying out, RACV are a very shoddy and difficult outfit to deal with.

Waste of time, unprofessional, difficult and unreasonable staff – We had a rental property that the tenants were evicted by possession order. They left the house full of old furniture and trash broke items and didn't pay rent. The tenants have smashed door glass, windows glass, flyscreen door, ruined the timber floor and carpet beyond repair, damaged the doors and kitchen cabinet, wardrobes. We reported the… Read more

damage and default rent in February 2020, but RACV said they would not assess the damage until the property had been vacated. Due to the COVID-19 pandemic, we have waited about eight months until the court arranged a hearing in Nov 2020 and the tenants finally moved out in December 2020. We reported to RACV again. RACV referred the claim to the investigation team after providing all the information they requested, and it took about three months for investigation. The claim was accepted after investigation. RACV claim department asked us to provide more information that we already provided during the investigation. We provided all evidence again they then ask for different documents. Finally, they agreed to send their builder to quote. They came up with a cash settlement that was so low. That is fine, and we asked RACV to arrange for the builder who did the quote to repair. They said they could only offer cash settlement to malicious damage claims. We noted the quote they sent is unreasonable. In the quote, they quote $750 for rubbish removal. And there is a note that said," There were areas within the property we were unable to assess due to excess rubbish and materials in the way left by the tenant." We asked them to do a reassessment, they refused and asked us for quotes. We provided them two real tradesperson's quotes which we found from Hipages and Jim's building maintenance. (The quotes we got are similar, and both quoted about $4000 to remove the rubbish). They said our quotes from real tradesperson were unreasonable. RACV even asked us to prove the mould is not wear and tear. They just wanted a quote that was so low that they would pay but is not realistic.. they have totally wasted weeks on weeks. Then they send the same builder for reassessment. And after few weeks of review, RACV sent the same quote to us. They ignored our emails, and then we lodged an internal complaint. The care team asked us to contact the claim department to solve this. RACV have caused us too much stress and anxiety. It is now more than six months since we lodged the claim. And we are still waiting for RACV to send an assessor to do another live assessment with their builder. We have now gone to AFCA ombudsman and awaiting a decision. We hope we could get this thing to its rightful conclusion before we engage a lawyer.

Racv poor – We have landlord insurance with racv, after putting a claim in to them we are being given the runaround by them. Waiting weeks for inspections, then they ask for documents. That’s fine , we get documents they then ask for different documents. Cannot tie them down to anything Show details

Do NOT use RACV!! Go elsewhere – After loosing my house to fire due to malicious damage from the tenant I STRONGLY DISCOURAGE ANYONE FROM INSURING WITH RACV FOR ANY PURPOSE. Their staff were belligerent and difficult from beginning to end. They sent trades people to an address in the wrong suburb, lied to me about the claims process, investigated me despite having a police report… Read more

naming me as the victim. Their contractors repeatedly didn’t show up, misinformed me about cover on 4 different occasions and tried to pay out around 50 percent the sum insisted. They also send all my detailed paperwork to the wrong customer. I spend the equivalent of days of my life on the phone to their call centres. Then when I escalated a complaint they deliberately dragged out the process and they even paid the wrong amount on the final settlement which delayed the process further. I found their process transactional and their people were horrible to deal with. This is obviously part of their culture and business model. RACV Insurance is part of a consortium with IAG and it’s obvious they have no problem in intimidating customers or showing any empathy or humanity. Take it from me, avoid!

Read up landlords! Loyal Silver member for 10 years and spat on in the face! – Been a loyal RACV member for 10 years with several polices for multiple properties (including car insurance and roadside assist etc.) The only reason for the two stars rather than the one star is due to their phone service (you get connected straight away) and their discount polices for loyalty members etc. Allianz insurance were the worse with… Read more

waiting times so don't even give them a shot. They don't want your 'business.'

A few days ago I wanted to add another property for building and landlord insurance and RACV would not accept due to the landlord embargo. Okay cop out by the insurance company big boys but let's move forward....

I thought maybe they can make an exception because after all I am a loyal member? NOPE! Offered no alternative a part from some 1300 number. I was being handball.

I than choose just to do the building insurance a day later. Since the property is during the settlement period and vacant they refused to accept. This was outrageous as the property is likely to be vacant during settlement and the banks need the building to be insured. What kind of insurance company is RACV?

A bit like Melbourne's taxi service. You are going to be REPLACED if you act like this. Adjust premiums for different situations and risk! Not rocket science.

I spoke to 3 different people on the phone in 24 hours and got absolutely no where! When I question them on wanting to lose me as a loyal customer they told me that's your business decision. Than I basically said if I move everything to a competitor they gave me a number to call that is like the head of all insurance or oversees Insurance, Council or Insurance Australia? or something like that.... WOW!

Two different RACV staff told me to call THE 1300 number instead of passing me on to speak to someone in RACV in a higher position. They didn't give a crap about my loyalty.

I never made a claim in 10 years with them. The only time I enquired about a claim I realised that one of my policies was building and not landlord and building (which I made the mistake on). The tenant did a runner and some damage etc. So that was my fault for having the wrong cover however they wouldn't of cover some of it anyway even If I had the landlord insurance. More about that later....

All three RACV employees I spoke to were dry and cold. They did not give a damn about me. One of the people I spoke to had absolute no knowledge of the product they were selling and constantly put on hold for several times for a long period so she could find about the product.

In the end I went to Budget Direct Online for Building insurance for the vacant property and the price was basically the same as RACV (keep in mind I get many discounts from RAVC- no claims discount, multiple policy discount, SILVER member discount) which is a good thing and that's why I didn't blast them with the one star.

The guy on the phone was super cool and friendly from Budget Direct Online. Told him briefly about the situation and he basically said I will help you. See how we go, but good start regardless!

After doing some more research CHECK THIS OUT.

Landlord insurance RACV---- Do NOT COVER Loss or damage caused intentionally by you or by someone else with your or your tenant's consent.

BUDGET DIRECT ONLINE---Do NOT COVER Loss or damage caused by a household member or someone who enters the home with your consent (The tenants in other words)

TERRI SCHEER---- Does provide cover for caused by tenants, tenants family or tenants invited guests

When the landlord insurance embargo is lifted RACV they can so goodbye to all my polices and my SILVER card membership which is just a SCAM, Budget direct can likely say goodbye due to their lack of cover.

I will possibly give Terri Scheer ago as long as their customer service is adequate.

Their website was impressive and they specialise in landlord cover...

If you check out their website it's easy to follow and they are transparent. They tell you what they cover as well as what they don't cover (which is equally important), however looking at their reviews I will definitely tread with caution. Some of them are concerning!

Is there such a thing as a good landlord and building insurance company that are transparent, fair and value you as a customer. Jury is out!

Great customer service and professionalism – I had my landlord insurance with another insurance company. After a few months, I found that RACV Product Disclosure Statement (PDS) is more comprehensive and offers a simpler solution due to the examples they provide at the end of their PDS. Consequently, after some initial thought, I switched to RACV. It is difficult to believe but within 3… Read more ·  3

weeks of becoming their customer, my tenants simply left my house without giving any notice and with significant damage left behind.

I called RACV and filed for damage by tenants and loss of rent claims. They sent an assessor and after around a month and a half paid me the amount due. Here, they could have easily raised suspicions based on a new customer filing for claims within 3 weeks but they had a professional attitude during all the time. I am glad that I signed up with them and will happily keep paying them for long.

The only downside was that I had to call them twice myself to move the case. This I guess was probably due to claims overload from the Australian bushfires this summer.

I have read Product Disclosure Statements (PDS) from many landlord insurance providers before making this decision, which in the case of RACV case is much more reasonable and straightforward to deal with.

My only purpose of coming here and writing a review is that we write reviews to criticize the company after a bad experience and scare any new customers away but hardly take time to write about the professionalism a company has shown. So yes, 5 stars to RACV from my side and I would highly recommend it to potential insurance purchasers.

STAY AWAY!!!! – Whatever you do, DO NOT take out Racv Lanlord Insurance, its the biggest rort and waste of money!! I called up several times to enquire and obtain quotes on this insurance and NEVER ONCE, was the excess mentioned. I take full responsibility that I did not read the PDS, however, all other insurance policies, for e.g car, boat, home & contents etc,… Read more

including those from RACV, clearly states on the Certificate of Insurance, what your level of excess is, in the case of a claim, why is this not listed on a Lanlord Policy? We can only assume, it's because they would not like to bring it to your attention how astronomical it is!! So, if you want to claim malicious damage by a tenant, it's one months's rent, plus $500, then if you want to claim loss of rent, its another 4 weeks rent, plus $300. So if you need to claim for both, in my case, that amounts to over $4000 in excess!!! Really RACV?? Thinking this may be an industry standard, I have since contacted other insurance companies and it's clear that RACV are the biggest rip off!! I have also since been told by several real estate agents, to stay clear of RACV as they have the worst reputation when it comes to claims and have recommended two other more reputable companies. Please do your research and ask the questions regarding excess.