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RACV Landlord Insurance

RACV Landlord Insurance

2.5 from 6 reviews

Reviews

2.5

6 reviews
5
(2)
4
(0)
3
(0)
2
(1)
1
(3)
  • Value for Money
    2.8 (4)
  • Transparency
    2.5 (4)
  • Customer Service
    2.5 (4)
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Rid

RidCentral Highlands and Goldfields, VIC

  • 7 reviews
  • 1 like

Excellent service

published

I have landlord insurance with RACV since November 2019. After 2 months my tenant left the premises without paying rent. It took me a long time to remove the rubbish that he left. I made the claim over the phone 3 days back. They advised me to send documents and within 24 hours they finalised and paid my default rental.
Unbelievable service. Thank you, Helen.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2020
Claim ApprovedYes
Jay S

Jay S

  • 6 reviews
  • 3 likes

Do NOT use RACV!! Go elsewhere

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
See all answers
2 comments
RACV
RACV S.RACV

Hi Jay , we’re sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.

Warm regards, Randall - Social Media Consultant.

Jay S
Jay S
Rob1616

Rob1616MELBOURNE

  • 3 reviews
  • 3 likes

Read up landlords! Loyal Silver member for 10 years and spat on in the face!

published
Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
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QMC

QMCMelbourne

  • 4 reviews
  • 3 likes
  • Verified customer

Great customer service and professionalism

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateFebruary 2020
Claim ApprovedYes
See all answers
3 comments
RACV
RACV S.RACV
QMC
QMC

Dear Elise. Please feel free to share my experience as a marketing material. About personal information (like name, suburb, RACV card colour, etc.), let me know an email address and I will send that there. Thanks.

RACV
RACV S.RACV

Hi QMC, you can email your details to care@racv.com.au . Please be sure to include a link to this review so that we can associate it correctly.

Leigh - Social Media Consultant

Richard

RichardGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Over 3 weeks since filing a claim and still waiting to hear from the assessors

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateFebruary 2020
See all answers
1 comment
RACV
RACV S.RACV

Hi Richard , we’re sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.

Warm regards, Nicole - Social Media Consultant.

nell67

nell67Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 14 likes

STAY AWAY!!!!

published

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