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Steer clear! You've been warned
Ordered on 7 June 2020 and it took them months to deliver my purchase, after setting and resetting ETAs multiple times. It is 17 February 2021 and I'm still waiting for a set of dumbbells. Raw over promises and under delivers to the point where you think they might be constantly lying to lure unsuspecting customers. Big mistake ordering from Raw so if you're thinking about it, don't do it.
Worst company ever - waiting 7 months for equipment & still don't have them
Worst company I have ever dealt with. I purchased 2 orders in July 2020. They over sold and under delivered which meant I had to wait months for my benches to be delivered. Even then I had to press and ask for a refund before they delivered it.
Since then I am still waiting for my set of 1-10kg Hex dumbbells. In 7 months they have pushed the dates of delivery back 4 times, and delivered a set of 2kg, 3kg, 5kg, 6kg, and 7kg in 3 separate deliveries and telling me that I need to wait now till the end of Feb to receive the rest.
I have already pu...
A joke of a company
Ordered in July, expected to arrive in September. Now they are telling me it won’t be here til December. Every time I ask where my product is they keep saying “another 3 weeks”. They won’t even give a refund for not keeping up to their expected time frame. If you can’t guarantee a time frame, then don’t do pre-orders. Simple as that. Not even sure if I’ll be receiving my products. Sounds like a scamming website. I regret this purchase
Poor quality dumbells
I'm so disappointed with the quality of the dumbell I received. I'm currently waiting on the other two dumbells that were purchased on pre-order, but I've reported to Paypal to help me resolve the issue. The casting is just terrible. It has cracks in it, is wonky and just looks terrible! The handle is rough.
These were pricey too so I was shocked when I saw it.
Poor quality kettlebells
The Competition Kettlebells are of very poor quality. The castings are rough and the welded handles poorly ground. I bought online sight unseen - Big mistake. Definitely do not buy without seeing them in person. In my opinion, the website does not accurately depict the (lack of) quality. The poor quality around the handles mean they are very rough on my hands. Not an enjoyable experience at all. There are much better options from competitors. As I said before, don't buy sight unseen!
BUYERS BEWARE! Avoid At all cost.
BUYERS BEWARE! Avoid At all cost. Still waiting for my goods to arrive after 3 mths. They have terrible customer service. And their lead times? Well what lead times. They don’t offer a refund when they miss their own leadtimes. I regret everything I purchased from them.
Great Customer Service
After ordering an Olympic Lifting bar at the beginning of the Pandemic the waiting time was (understandably) extending due to supplier delays. Although the delays in getting the equipment were frustrating, after the team at Raw advised that my bar was coming from the supplier and would be at their warehouse soon, when it didn't turn up as part of that stock, they upgraded me to a better bar and sent it out immediately. The team was always responsive when asked about how things were going and helped me out even though the supplier issues weren't their fault.
You need their equipment in your life
A very proactive company willing to assist and help wherever they can. Products delivered were much better than expected, after 10 years within the industry their bench press is one of the best I have found and it’s longer, allowing for taller people to comfortably fit their whole torso. Furthermore, not only do their bumper plates and bars look amazing, they last. I have kept them in harsh outside conditions at times and with no issues at all. Look forward to purchasing more in the future.
Completely lied about arrival time
I put in an order on March 25th with an ETA of 6 weeks. That would mean my pack would arrive on the 6th May. Called and they said early June for arrival. That would mean the real ETA should of been 10 weeks (minimum) and I would not have placed the order.
- Verified customer
Quality service, equipment and price
Just before Easter I purchased some kettlebells, dumbbells and fitness accessories from RAW with their kind assistance via email and it was only a few days after Easter it all arrived! I have done my first workout and could not be more pleased with the quality and affordability of their equipment. I was really cautious about finding the right place to buy kettlebells online because there are some really dodgy and yet still expensive ones out there, but i can guarantee that RAW are 100% genuine with their advertisement of their equipment as it m...atches the description and pictures that they provide, and once it arrives you will not be disappointed! Honestly, if you're looking for good customer service, prices, quality and fast shipping, RAW Fitness is the way to go! :) thank you RAW Fitness!
- Verified customer
Missing parts - would not assist
I ordered a power rack from Raw which arrived, however one of the parts was broken. I contacted Raw who said they'd send out a replacement part.
6 months later, still no part. Raw respond to me saying "Please give the courier a call and address this with them - The items should
have absolutely been delivered a long time ago. "
They wiped their hands clean and would not chase up THEIR courier they chose. I've attempted to contact the courier numerous times and they don't respond.
Good product and service
I was looking for a decent set of gymnastic rings. I contacted RAW to ask about their product and also wanted to ensure delivery times as I wanted them for travelling. Immediate response and confirmation of delivery time. Very good customer service. Wooden gymnastic rings are excellent, solid rings, good webbing (with measurements), velcro bands to capture excess webbing. I would recommend these rings.
Highly recommend rawfitnessequipment
I am a PT and business owner and from day one I have purchased all our equipment from [name removed]. We have purchased rowers, bumper weights, GHD, sleds, prowlers, rope, Kettle bells, flooring etc etc etc and every piece of equipment is of high quality! [name removed] offers not only great products but his products are inexpensive without dipping in quality! I have recommended RAW fitness equipment to clients and family as I know his products are the best. I live in QLD and still purchase equipment from [name removed]. I wouldn't shop anywhere else, RAW Fitness Equipment have everything a professional trainer needs!
Professional service, inexpensive high quality products
Great product multiple strengths available and can pick and or buy online , andrew is very customer friendly and is a great advocate for the brand RAW , he knows what his talking about and can give great prices and ideas whilst not coming across sleazy like a car salesman . The brand itself is reliable and meets the specific needs required at an affordable price I being a fitness enthusiast am very keen for the best products at the best prices and RAW really does offers that to me whilst it being locally based in Sydney South , the one negative...I believe is the fact that it isn't a physical shop yet , traveling to a warehouse to buy products is a bit different if raw was to grow and open up I store I believe the customer base would grow rapidly . Very customer friendly and product is reliable Need a better location, taren point industrial area isn't ideal for customers , like to have an actual store
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