Redy2go

I booked online from interstate, very anxious due to never travelling on my own & heavily reliant on getting from A to B for a family funeral. No idea basically. When I arrived at Sydney airport I had a text immediately from Gabriel so that I could call to get directions where to meet. Apart from the professional assistance & care, I was treated… Read more

like a friend. Thank you so much Gabriel & Redy2Go. You made a scary difficult day one of my most memorable. Can’t thank you enough.

can't depend on them 100% – Missed the booked airport shuttle, the call centre was friendly and arranged a second shuttle on the next pick-up round. When it didn't come she said would investigate and call back. Call never came nor did the shuttle. At least be honest.

Great Overall Experience! – What a great service - from the booking process down to our driver - wish I could give them 100 Stars! Cannot praise them enough, Allegra was very informative and helpful. when I landed George assisted me to the pickup point at Sydney Airport informing me Gabriel would be my driver. Gabriel was courteous and informative giving all shuttle bus… Read more ·  1

customers a FREE TOUR on the way in to everyone's Hotel... forget the rest, go REDY2GO! Keep up the great work!

Reliable and Friendly – I booked our shuttle service through Redy2Go just hours before our flight (1hr flight) and they contacted me quickly and received my flight number. I got introduced to my driver promptly via text and he called me at baggage claim - waiting ready to go. Friendly, helpful, safe driver (have 3 young kids) and he had boosters. Our experience was easy and enjoyable. :) Mel

Brilliant service, prompt and friendly – You can only relate your own experience and ours was very impressive. Everything worked out the way they said it would. Our driver (Robert) at the airport called us as we were waiting at the carousel to collect our luggage and gave us directions on where to find him, very polite and professional (called me 'sir'). My wife and I were the only… Read more

ones on the bus which was very clean. I had to change our pick-up time from our hotel and the gentleman on the phone (James) was again friendly and professional and the change was made in seconds with nothing being any trouble to him. We had the same driver from the hotel to the airport and once again Robert was polite and friendly and we were happy to chat with him to the airport. I would have no hesitation in using Redy2go again.

Disgraceful Company – I booked a transfer to Gold Coast airport and received confirmation of the booking via email. I received no further communication from anyone, even on the day of pick up (19/12). I had a gut feeling noone would not turn up so called the 1300 number and received confirmation the car wasn't too far away. LIES, no car came... As I was on a tight… Read more

time frame I called an Uber who arrived in 5 mins and got me to the airport on time. Do yourself a favour and don't hand your hard earned $$$ to these crooks.

Bad service dont use Redy2go shuttle – Dont use this company,they are happy to take your money 2months in advance then come time for return pickup, they leave you high and dry. no pickup they just dont care.

Awful service - prepaid for my pickup and no show – Booked and Prepaid and then confirmed pick up again on day of pickup - driver was no show and the office number they gave me did not answer - waited an hour and eventually had to pay for a taxi. Avoid avoid avoid. Unprofessional and unapologetic.

Bad Service – Total failure as a service - poor communication, poor instructions - no transport - 1st Uber cancelled, 2 nd. Uber saved us. Save your money and book your own Uber. I cannot express how poor this experience was. I would not use this crowd ever again.

Should have read the reviews before booking ....bad mistake – We texted to let them know our flight was late. Waited at Sydney airport for 2 hours in the rain . No service and no refund This company needs to be shut down,steals customer,s money.

Unethical Company - Use at your own risk – My transfer from Sydney Airport went without a hitch but from hotel back to airport was a nightmare. I knew there was going to be a problem because no one contacted me regarding my pickup as they were supposed to. I had tried ringing them for 2 hours prior to my pickup but was on hold for most of that time before eventually hanging up. My pickup… Read more

was scheduled for midday. No one arrived. I rang and finally got through, the dude was on his own in the office so was flat out - he said 'driver delayed' (read that as forgot to pick me up) so they'd arranged at their expense for an Uber. Uber cancelled me 2 mins from pickup. Had to get a taxi at an extra cost to me of $78.33. Rang and he suggested I email them and they'd sort it out. I did. No response. I rang, left number numerous times, No response. DO NOT USE THIS COMPANY

airport fail to pick up – failed to pick up at airport, no contact or any form of communication, better to avoid this shuttle service, what service? please guys save your money. tried to ring driver with allocated telephone no answer.

Bad bad business people – These people should not be in this industry.They have no ethics whatsoever.My story is too long to write here as it would be a 200 word letter.My advice to anyone Contemplating a trip with these people is think twice and move on.

Never use this company – Before leaving Australia for an overseas trip we booked and pre paid $147 for an airport transfer from Brisbane Airport to home for when we returned from holidays. It was 10 pm after travelling 30 hours with young family and the driver was a no show. No message from the company and now being totally ignored as we are trying to get a refund. … Read more

Over one month now and still nothing from the company after sending many emails and calling the customer service number.

Recommend never to book with this company and just use normal taxis at the airport as there were many available and we waited over one hour at the nominated meeting point at Brisbane Airport.

Seems they deliberately avoid refunds at all cost.

NOT RedyToGo at all! – Do not, whatever you do, book a share ride to the Airport with Redy2Go Airport Shuttle. We paid online upfront ($148 for two passengers, one way Syd>Illawarra), then they kept us waiting at the airport (after our long haul flight) for 2 HOURS after we arrived at the pickup point, without any updates. As for communication, we kept having to call… Read more

the driver to find out why he wasn't there (he basically absolved himself of all responsibility saying that he had been told he/we had to wait for another family arriving on another flight, 2 hours after we were 'ready to go' - get the pun!!!)

We asked for his manager's contact and are still waiting for a response, days later. Really bad service.

If we had been told that the wait would be this long, we would have taken the train - or started walking!

I notice there is no option to post an honest review on their services anywhere on social or Google. Waste of time, especially after a long haul flight!

Let down – Booked a pick up from my hotel for 12.30 they phoned at 12.31 to cancell stating mechanical issues and we would have to make our own way there..we are both in our 70s and don't need this stress.no apology no refund .they were recommended on the Sydney Airport Web site.im surprised they are still traiding after reading these reviews ..STAY AWAY

Worst Car Service Ever!! – Redy2go cancelled the car service the day before my trip. Advising they will refund $307.74, now after reading many poor reviews, I'm sceptical this will happen. Rather than wait, I've lodged a complaint with the ACCC. Cancelling bookings the day before appears to be the go with Redy2go!!

Fraud – They cancelled my airport shuttle the day before my trip when I called them to confirm everything is good for the next day trip. I still didn't get my refund even after 6 weeks. They didn't take the initiative to call and let me know. Also, they won't refund. Do not use their service.

If I could give zero stars I would- fraudsters – On Sunday the 5th July, after paying $255.25 online in good faith that we were to be collected from Brisbane Airport and taken to our accommodation at the Gold Coast, Redy2Go failed to show up and our family was left stranded. Although Redy2Go had all my contact details, no effort was made to contact me, nor were we successful that day in… Read more

contacting them at all - the number supplied in the website rang out.

Over the course of several weeks we have able to speak to someone in the after hours office of an evening and have been assured on at least 5 separate occasions that a refund is “being processed”. We have received no such refund.

Pretty elaborate fraud scheme. The ACCC needs to in investigate them. Gutted to see reviews even more recently that it is stil happening and they are still getting away with it.

Booking cancelled and abandoned at the airport – My sister booked and paid for a shuttle from Syd airport to the CBD. You cancelled on her when she arrived and tell her to make her own arragement. You should not be allowed to be in business.

Service wasn't provided and I'm still waiting for a refund – I booked a private return pick and drop-off a week before my departure date. I received the initial automated booking confirmation but did not hear anything else about my booking throughout the week. The day before my departure, I called Redy2go to confirm my 6 am pick-up. I was told they were still trying to figure out logistics and would get… Read more

back to me.

At 6 pm the night before my departure I finally received a call back advising that the driver who had been assigned had Covid and there weren't any other drivers available. I immediately requested a refund for the pick-up and return service and was left to figure out a new way to get to the airport.

If I hadn't called to confirm my booking I would have been stranded the next morning and would most likely have missed my flight.

9 weeks on, I'm still waiting for my refund. I called the company for the 4th time today, only to be told that customers now have to send an email to their new refund accounts team, who will respond within 7 business days!

I understand that Covid has affected the operation of a lot of businesses but it's the incredibly poor customer service and the constant run-around that has made me frustrated enough to leave a bad review.

Do not use this company.

Refund drama and last minute cancelling in us – When making the original booking for a home to bris airport and return online the process was simple , but the site charged me twice. I contacted them to confirm the issue and had the duplicate service cancelled and the 2nd charge on my card to be refunded. It's been 2 weeks with multiple attempts to receive the promiced refund that was being… Read more

"escalated with the accounts department " to no avail. Today we got an email that our return service from airport to home would be unavailable "due to covid" and we would be refunded our return booking .

So far I've paid for 4 trips (home - airport / airport - home x 2) had 1 transfer and zero success in getting refunded for the other 3 !!!

AVOID THEM - Unless you want to get stranded & pay for the privilege – Just like many others. I booked & paid for my airport transfer. Then at the last minute they email & cancel my transfer leaving me stranded & having to take public transport home. They offered a full refund, but Its been over 2 weeks and still no refund despite ringing on a regular basis.

Refund Policy – We booked and due to COVID needed to cancel (within 4 hours of booking). We then asked for a refund. Looking at their website and the T&C's they don't give refunds. I contacted them and was advised that I would receive a refund. Anyway, about 20 phone calls later, promises to escalate my claim and promises to return my calls, I'm still… Read more

waiting. It's been over a month now. I think my $171.00 was the easiest Redy2Go have made for a while. Read the T&C's everyone. I will never use them again.

Never again! – They canceled our booking on us which was booked for over aweek and will not pay our refund. Bad business. Also done the same to my daughter. Made several phone calls and emails $70 & $50 . I’m reporting to consumer affairs. They were happy to show up for my $440 booking though. Never again

Awful never again – I last Cruised from Sydney in 2017 and not knowing any better booked this service.They left us waiting on a summers day to get to the cruise at Circular QUAY FOR 70 MINUTES AT THE AIRPORT.I should have applied for an Opal Card and topped it up with Cash instead.a mistake I will never make again.Thank Goodness for the Train or for alternatives like… Read more

Ryder.THE WORSE bit was I had a group to meet when getting on the ship in Sydney plus goodies for people with kids at the time and was worried I would not make it in time for everything.

I sincerely recommend against this service – I recently tried to book a shuttle service with Redy2Go. The website advised me to telephone to discuess shuttle bus availability. I rang the servcie and the woman I spoke to said no shuttles were available for my needs. I could see on the website that, though more expensive, FOUR separate private car options remained available for the time and… Read more

date needed. I ended the call and decided to just book a private transfer instead of the shuttle that wasn't available. The website charged my credit card and sent me two confirmations for each trip. The next day, 1 hour before the service was due, a man called me and told me no car would be coming. He also berrated me for daring to book via the website because the staffer had said a shuttle was not available. Despite explaining the above, the man insisted I was to blame for the entire failure. I then asked for an immediate refund and he told me he could do no such thing, ad again reiterating the whole issue was my fault. Please avoid this service. If the website confirms your car, there is every chance it will not arrive, and you will be berated as a result.

Fraud service – The worst experience ever. They have cancelled the trip and didn’t even refund the money and it’s been one month. They neither receive the calls nor reply to the emails. Looks like a fraud service....don’t opt for it.....

Not a great thing! – Couldn’t find bus. When we did, were told had to register at desk. Nobody at desk!! Got a taxi instead. Not the welcome to Australia we were hoping for. Needs to be better!

Not Ready 2 Go – We booked Ready2Go at least a week in advance to pick us up this morning at 9.40am from the White Bay cruise terminal to go to Sydney Airport. We received an email from them yesterday confirming the date, time and place. All good so far. We arrived at the cruise terminal early and waited for 9.40am to come, no sign of Ready2go. At 10am we rang… Read more

their office and were told the driver would be there in 17 minutes, a full 37 minutes late. When the driver did turn up he didn't know who we were and proceeded to wait another 10 minutes for no one else to join us. We did get to the terminal in time for our flight, however I would not recommend this company as not only were they late, they really didn't seem to care.

Slechte service.jan.2020 – Wij boekten een taxi -airport naar het hotel.vlucht arriveerde op tijd 22.35 uur.om 23.15 aanwezig in de aankomsthal , maar egeen CHAFFEUR van Redy2GO, ook de balie in de hal was niet bezet.uiteindelijk een prive taxi moeten bestellen. Per telefoon niet bereikbaar en ook via e-mail geen reactie.Mijn advies BOEK NIET BIJ Redy2Go!!!!