Poor quality, parts failure and no warranty after the first year
Had a Rheem Stellar 330 installed in 2017. Within a few weeks, pilot light went out and unable to relight even by the installer. Piezo igniter replaced under warranty. In Nov 2020, noticed water constantly flowing from the relief valve. Rheem technician came out and found that the thermostat had failed causing the water to constantly overheat. The whole thermostat with burner unit along with the relief valve had to be replaced. Inspite of the technician suggesting it was a major failure and would not be billed, received a $580 bill (60% of the original cost of the heater).
Be warned, only the physical tank has a 10 year warranty, any part is only covered for 1 year. Not good enough for a system that is meant to last 10 years approx.
Purchased in September 2017.
Loosing water pressure.
Gradually the water got colder and the pressure started dropping off. Water is hot enough to use but the pressure is now awful. Can not find any help tip on water pressure. Cold water pressure is excellent.
Purchased in July 2019 for $1,800.00.
Leking from hot water outlets pipe rheem say it's normal waste for money wery bad product i call the rheem thy just ignoring the problem this unit only 2 years old
Purchased for $1,800.00.
The reviewer stated that an incentive was offered for this review
Best product on the market in its Category
Just wanted to jump in on this after reading a few people having problems.If you are having an issue with a rheem system then pursue rheem for a solution. you don't even need a receipt as rheem will be happy to go off the model number and date of manufacture on the tank. you cant get much better then that !!
I Run a hot water installation business and I've literally intalled 100's of Rheem tanks over the years and they are the best tanks on the market.I'm not going to drop my company name in here as i'm not here to self promote but just wante...d to put it out there that rheem by far provide the best product in my view when it comes to a gas or electric Tank hot water system. The customer service provided by rheem is also excellent. In the last 6 years i've only had 2 tanks requiring a warranty call by rheem on installation. Both times it was handled quickly and easily. Just wanted to throw a different review into the feed coming from an installer who installs multiple rheem products on a weekly occasion. Adam
I have have used 3 Rheem Stellar 130L gas hot water systems. The previous 2 units lasted 10 and 11 years before developing leaks. I bought the same units as it is built into a cavity in an external brick wall. I know it fits with minimal fuss.
Unfortunately the latest unit has developed a faulty temperature controller after just 5 years. The temperature controller will cost about $250 (Reece) and in the region of $100 to fit.
I will investigate an instantaneous gas and depending on cost a Solar/gas solution when replacing this unit.
Purchased in May 2015 at Reece for $1,200.00.
Pilot Light Keeps Going Out
My unit is only 18 months old and for the last 2 months the Pilot Light keeps going out and its very frustrating. More frustrating is the fact that no parts are covered after 12 months unless the boiler blows up.
Garbage product - hot water failure
I live alone. This water is not hot. Stay well away from Rheem. If there is anything I cannot stand, it's a cold shower. The setting is at maximum and the water is cold. Now I'll probably get a "we're sorry to hear this" and let us know how we can help. Then, for a "small" fee, get someone out to tell me they can't do anything about it. Save your money .. go elsewhere
Purchased in February 2015.
Blew it's lid and damaged the eaves
Installed in 2012 by Celebration Homes. The pilot light kept going out shortly after moving in, the thermostat was replaced under warranty and the controller reinstalled correctly to allow the front lid to close. Now in Feb 2020 the unit decided to literally blow the lid with enough force to punch a hole in the eave above it. Plumber deemed it too dangerous and requires replacing. Rang Rheem to be told it's out of warranty. Don't think they were phased enough either.
Just had my one replaced after 10 years of service.
My one failed after 10 years of excellent service. The Rheem technician came over organised a warranty replacement everything was done with out a any fuss. All service calls are handled in AUS employ their own plumbers that were polite, clean and efficient. Plus they took all the packaging away. Could not recommend these guys highly enough. Could AUS run company!
Only One day in, but perfect so far.
Had this installed yesterday, was impressed with how quickly it got up to temperature. Have had 6 people in the house, went out to dinner tonight - this unit keeps up with our demands and delivers consistently hot water. Really happy with it, and happy that my old heat pump that just wasn't cutting it is now gone.
Perfect installation by Duncan's Plumbing too, checked the old unit one day told me what I needed to do to get the site prepped (different location due to gas and space required from windows) back the next day with everything, 2 hour removal and new install, 1 hour later we have hot water again.
Love this Rheem unit, will be back if I subsequently have any problems, but 5 stars for day 1 and 2.
Purchased in January 2020 at Duncan's Plumbing.
Great Hot Water Service backed up by Great Service
Unit has been in since 2011. Never had an issue with it. Had is serviced at recommended intervals. Service people do a great job and go through what they have done and any recommendations they have.
Purchased in November 2011.
Long live Stellar
Our unit was made in 2002 and just failed. 17 years service is awesome. I will replace it with the same model.. Well worth the money spent in my opinion.
I watched my old hot water system literally burst its seems
Our old 315 litre hot water tank was 23 years old and never had the anode replaced...and survived this long however I did take a closer look when I notice some small bits of rust coming from the hotwater outlet in the bathroom.....dead giveaway and when inspecting the old boiler I noticed trickles of water from around the top cover and that the top cover was bulging upwards distorting the metal rim. I did my homework and realized that with modern hot water tanks, the anode needs to be replaced every 6 years which is an expensive exercise if you...want 20-30 years out of the tank. Quotes to replace the anode are $400-$600 as the tank needs to be drained and opened up to replace the anode, worse if the tank is inside as it has to be removed and taken outside for access. I finally decided to pay the extra for a single element 315 litre SS tank and chose Rheem because it was made in the Moorabbin Vic factory and conforms to Australian standards unlike the units coming out of China/Taiwan/Thailand. I also chose the stainless steel version because as I live in Sydney, the water is good quality and there is no anode to be replaced every 6 years. The unit ways 55 kilograms where as its steel/vitreous tank equivalent weighs 96 kilograms ( without water). Remember that these days extra plumbing and tempering valve is required for 50 degree delivery to ensuite/bathrooms so be prepared for installation cost as well as the replacement of old fittings.. As a guide allow $450-500 for labour and $200-300 for pipework and fittings/valves. The Rheem tank supplies enough hot water for three adults for 2-3 days without re heating as clothes and dishes are washed in cold water. Most tanks these days are fairly much the same in dimensions for equivalent tank capacity. The wife loves it !!!
Purchased in September 2019 at Demar Hardware for $1,180.00.
Very good unit so far.
First of all, I'd like to address a complaint from a previous reviewer - Muzza. He said the water was not terribly hot. That IS the fault of the tempering valve which is installed separately by the plumber and is not an original part of the HWS. It's a government requirement. If his water is not hot enough he might need a new tempering valve. That's not Rheem's fault.
Our unit is only a year old, but has reduced our natural gas bill by over 30% compared to our old Rheem standard outdoor unit, which was 17 years old. It reheats water very quick...ly and so far we have never run out of water. I can't speak for the durability or reliability of our unit, and I DO have concerns about the longevity of the external plastic parts. If you share my concerns, I would recommend the Aquamax Stainless Steel unit as almost all of its external parts are metal.
Purchased in October 2018.
Great water heater suits my needs. Wish I bought one years ago.
Great water heater copes well with high demand. So far have not had any issues with it even with three bathroom showers, and dishwasher running as the same time. Energy efficient as well. Would certainly consider buying another Rheem Stellar 360 again in the future.
Purchased in August 2019.
Had a problem with pilot light going out rang Rheem and they sent a repairman the next day. He knew what the problem was straight away and it was fixed in half an hour. Otherwise the water heater works very well plenty of hot water even we had 4 extra people staying recently.
- 5 Plus Stellar (850330)
- Verified purchase
Had my hws replaced 10 months ago due to inlet pipe leak and the plumber suggested I replace the system due to it's age. Replaced it with a Rheem Stellar and have not had really hot water since. Had the Rheem plumber out last week who basically said nothing could be done due to the tempering valve that mixes hot and cold water to 49c. Service fee $148.00. What a nanny society we live in - I've been using a tape mixing set for 50 years. I purchased a Rheem because it supposedly gave " the hottest hot water you've ever seen".
Pilot light keeps going out after 7 years
Things had been fine up until a year ago when the pilot light kept going out. The ignition switch doesnt work so I have had to light it with a gas lighter. Replaced thermocouple thinking that might be the cause and was ok for another month but is still going out. In the last month it has been going out 2-3 times a week and this week has gone out 15 times, often afte only 2 minutes of being on.
I took a video of what was happening and it appears the burner is only burning on one side some of the time and gas isn’t going through the side ...where the pilot light is. Support hasn’t been helpful as they know there are problems with some of their units, but would rather send someone out rather than tell me what the issue is. Disappointing that there is a known issue and you have to pay if you lucked out and have a unit with this issue. Rheem really need to put it out there and say that there is a known issue and help people out rather than making purchasers pay to sort it out.
My old rheem stellar
I had a Rheem Stellar that I bought 18 years ago, the only thing I has to replace in that time is the pressure release valve 2 times. That’s pretty good. I’m was happy with that. I have finally replaced that system today. I hope this unit is as good as the other one. I’ve seen so many bad reviews about this unit. Rheem I hope you won’t let me down this time. I will keep everyone posted.
Had for three years now and this is a gas guzzler. Plenty of capacity but the gas kicks in each time hot water is used. I would have been better off with an instant gas hot water heater. The gas also kicks in randomly through the day/night even when not used. Can't complain about the hot water but I would question the 5 star energy efficiency rating.
Questions & Answers
How do I flush my hot water unit?
Hi, We recently had our Rheem Stellar 330 gas storage hot water system anodes changed. One week on, we are still getting large bursts of air from each hot water tap on commencement of the hot water coming through. Any suggestions?
I had problems with my rheem 360 gas unit I had water leaks from hot water outlets is this normal steam travel ander the plastic cawer unit only 2 years old insulation on top off the thank get dump
It is normal for condensation to form under the cover and drip to the ground. It does depend on the ambient temperature. These are exhaust gas products being water and CO2. The water condenses onto the outside of the water tank and releases energy from the steam-to-water phase change called latent heat which releases quite bit of energy to the stored water. It makes the unit much more efficient. I am in no way associated with Rheem. I am a 3 times owner. I will however be converting to an electric instantaneous hat water system when this one expires.
|Category||Gas Hot Water Storage Systems||Gas Hot Water Storage Systems||Gas Hot Water Storage Systems||Gas Hot Water Storage Systems|
|Release date||Aug 2007||Aug 2007||Aug 2007||Aug 2007|
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