??!
1 photo
Rheem Stellar/RheemPlus 5 Star

good service

Had a problem with pilot light going out rang Rheem and they sent a repairman the next day. He knew what the problem was straight away and it was fixed in half an hour. Otherwise the water heater works very well plenty of hot water even we had 4 extra people staying recently.

Date PurchasedJul 2018
1 comment
Hi Liz, Thank you for publishing your review and providing feedback in relation to this product and service. We will pass your feedback on to the relevant managers. Kind Regards, Rheem Australia

Hot Water

Had my hws replaced 10 months ago due to inlet pipe leak and the plumber suggested I replace the system due to it's age. Replaced it with a Rheem Stellar and have not had really hot water since. Had the Rheem plumber out last week who basically said nothing could be done due to the tempering valve that mixes hot and cold water to 49c. Service fee $148.00. What a nanny society we live in - I've been using a tape mixing set for 50 years. I purchased a Rheem because it supposedly gave " the hottest hot water you've ever seen".

Date PurchasedNov 2017
1 comment
Hi Muzza, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Pilot light keeps going out after 7 years

Things had been fine up until a year ago when the pilot light kept going out. The ignition switch doesnt work so I have had to light it with a gas lighter. Replaced thermocouple thinking that might be the cause and was ok for another month but is still going out. In the last month it has been going out 2-3 times a week and this week has gone out 15 times, often afte only 2 minutes of being on.

I took a video of what was happening and it appears the burner is only burning on one side some of the time and gas isn’t going through the side where the pilot light is. Support hasn’t been helpful as they know there are problems with some of their units, but would rather send someone out rather than tell me what the issue is.

Disappointing that there is a known issue and you have to pay if you lucked out and have a unit with this issue. Rheem really need to put it out there and say that there is a known issue and help people out rather than making purchasers pay to sort it out.

Date PurchasedAug 2011
1 comment
Hi Gary, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

My old rheem stellar

I had a Rheem Stellar that I bought 18 years ago, the only thing I has to replace in that time is the pressure release valve 2 times. That’s pretty good. I’m was happy with that. I have finally replaced that system today. I hope this unit is as good as the other one. I’ve seen so many bad reviews about this unit. Rheem I hope you won’t let me down this time. I will keep everyone posted.

Date PurchasedDec 2018
1 comment
Dear Dazza68, It’s great to hear of your satisfaction regarding your last hot water system and we thank you for continuing on with Rheem for your new installation. Kind Regards, Rheem Australia

Gas Guzzler

Had for three years now and this is a gas guzzler. Plenty of capacity but the gas kicks in each time hot water is used. I would have been better off with an instant gas hot water heater. The gas also kicks in randomly through the day/night even when not used. Can't complain about the hot water but I would question the 5 star energy efficiency rating.

Date PurchasedAug 2015
1 comment
Dear Graham, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Never missed a beat

We replaced the previous Rheem (over 15 years of service) with a new Stellar 130l
Now after around 9 years in use, with Wife and 2 kids i dont think we have ever run out of hot water.
Since day one its been flawless and the only time ive needed to restart it was after our gas was turned off for new meter. Very impressed with this purchase.

Date PurchasedMar 2009
2 comments
Hi Jason, thank you for providing feedback. We have been advised that our customer service team is in touch with you. They will provide the respective next steps. Have a good day. Kind regards, Rheem AustraliaIn regards to the new Anodes?, good one, cheers

Absolute rubbish!

From the second week of installation pilot light constantly&randomly goes out.
Can sometimes go for a week then next week go out 2/3 times a day.no one at rheem seem intrested in complaint!waste of money and last rheem product i will ever invest in.cheap rubbish&bad after sale service.warning do not waste your money on this unit.

Date PurchasedJun 2016
1 comment
Dear Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Pilot light goes out frequently

The unit was very reliable for first 2 years but in last 6 months we started to have problems with pilot light going out. Initially it was only every couple if weeks but in last few months it is every 2nd or 3rd day and sometimes consecutive days. We have had the plumbers out 3 times. The first part that was replaced didnt fix problem, we are now waiting (4 weeks so far) for another part. Meanwhile trudging out every other day relighting pilot. The unit has manufacture date of November 2015, so still fairlynew!

Date PurchasedMay 2016

Extremely disappointed

System just hit 7 yrs old. First spent $150 replacing an overflow valve only to find the system would not relight. So either spend $650 replacing the entire controller mechanism or purchase a new system. Natural gas hot water systems should last for at least 10 years. Their call centre customer service is as bad as the quality of their product.
Never buy another Rheem product.

Date PurchasedApr 2011
1 comment
Dear Customer, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Disappointed

My heater is only 5 years old and the plumber said that the expansion control valve, pressure relief valve and controller had to be replaced at a total cost of $684 - very disappointed as I was told the unit would last for 10-15 years. The unit was installed by the builder Ross North in 2013.

Date PurchasedFeb 2013
1 comment
Dear Mae, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this feedback, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Excellent product

This water heater is excellent It is the second Rheem Stellar I have purchased , the last one gave me 15 years of hot water without missing a beat .
Even though I never had the unit serviced . The plumber who installed it informed me that if I did have it serviced at the 5 year mark , it would have lasted another 3 to 4 years

Date PurchasedApr 2018
1 comment
Hi Harry, Thank you for your time in providing positive feedback. If you require any assistance in future, please feel free to contact us. Kind regards, Rheem Australia

Issue with air bubble in hot water after replacing the 2x anodes

Just recently had my 10 years old rheem stellar unit services including replacing the 2x sacrificial anodes. Now less than a months later I have noticed there are lots of air bubbles in the hot water coming out of facets which is quite bad first thing in the morning when running hot water and it splashes out all around vanity. I spoke to the plumber and he couldn't figure out what can cause this. I tried to talk to the rheem technical support but they don't want to talk to anyone apart from plumbers. Not happy with how I been treated with rheem call center and try to find an answer for this air bubble in my hot water system.

Date PurchasedAug 2008
1 comment
Hi Daresta, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

14 yrs without a problem and no maintenance.

Well after 14 years without any trouble our Rheem Stellar has a rusty bum is starting to leak. Looking at replacing it with another gas storage unit and was looking at another Stellar 330. I'm a bit concerned about the poor review rate by other users ?? I'm hoping it was gas pressure related issues as to the large number of pilot lights going out. Waiting to hear back from Rheem before I make any decisions.

Date PurchasedMay 2004
1 comment
Hi Mike, Thank you for your feedback. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly. Kind regards, Rheem Australia

15 years of faultless performance

We noticed a leak coming from bottom of our Rheem has 160 litre hws and asked plumber to inspect. Unfortunately the tank had started to leak so we had to replace. We didn’t even bother looking at another system. New 360 installed today. In 15 years I don’t even recall taking inspection cover off! Sorry, if you have one of these and they let you down then I may have been one of the lucky ones but I can only call it as I see it. Brilliant system thank your Rheem.

Date PurchasedMar 2018
1 comment
Hi Angus, Thank you for your feedback. We are glad that you are satisfied and will pass your comments on to the relevant managers. Kind regards, Rheem Australia

Rheem Stellar still runs fine after five years

We replaced our old electric water heater with a Rheem Stellar, over five years ago. During this time, the flame never turned itself off and we always had hot water. I am very pleased with how it operated so far. I will have to inspect the two sacrifice anodes (recommended after about five years for "normal" water) to make sure it won't corrode in the future. The only maintenance I am doing is releasing a bit of water from the release valve every few months, as recommended. I usually do it when I mow the lawn and I happen to remember about it.

Date PurchasedJul 2012
1 comment
Hi Nick, Thank you for you review. We will pass it on to the relevant managers. Kind regards, Rheem Australia

Rheem is terrible left a cold taste

Guys i would say look for another brands i was unhapy to pay top dollar for a unit that is diffected when brand new.

I spend around $400 extra changing things around Rheem water that didn't need changing in first place. Only when my plumber sugeste to dig to test presure of water going in to house i relised could be faulty unit.
I called Rheem they were quick to come out plumber had knowlidge knew his job well.
After we chalenged each other when he couldent find any more excuses for me. He said i k ow what is wrong i said i didnt doubt for one second he opened up the top and pulled out two long rods that are alnost burnt within 3 month. I asked how is this posible to happen when you buy most expensive unit. Plumber answered they do this to make them afortable this rods cost $40 each one that i going to put in now they are $100 each i could not believe what im hearing plumber was good unit is working for now. Rheem will not ever come in to my house again i doo have a burnt rods as a reminder that most expensive may not be always the best.

Date PurchasedNov 2017
1 comment
Hi J.H, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Fix

Terrible terrible unit don't buy it, it came standard with our build and after a year the pilot went out all the time. All though after having costly parts replaced it just kept happening, so I left the front cover off for a month an it fixed it so to rectify it I cut a small 100x100 square hole in the plastic cover an it's been going great for the last couple of months. So I hope this helps a lot of disgruntled owners of this crap unit haha

Date PurchasedMar 2015
1 comment
Hi Unzie, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Pilot flame went off every 2 days ..only 2 year old

Moved to new house with a rheem 130 litre gas hot water. Pilot light start went off from the very first year. We thought its the wind so put tape around the gap of the cover. It was once in a month before. Eventually after 10 -12 months now its keep going off in every 2 day or so..what a crap product. Didn't expect these quality from rheem..

Date PurchasedAug 2015
2 comments
Hi Manoj, We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem Australiawe already sent our details to the mentioned email, but nothing happened.

After 2 years no pilot flame-No warranty and call out charges

My builder (Simonds) installed this product and just after 2 years start giving trouble. No pilot flame. No hot water. When i called Rheem they told me product is out of warranty and call out charge for the Tec $140 first hour and $35 after and i have to pay for the parts. Do not buy this product. Please come and get together to report this poor quality product to ACCC.

Date PurchasedMay 2015
2 comments
Hi Dan, We appreciate your feedback and would like to investigate the issue. If you still like us to contact you to assist, please email your contact details through to rheemcustomerrelations@rheem.com.au, referencing this review, our team will be able to assist you accordingly. Kind regards, Rheem AustraliaThanks for contacting me!. I have emailed the contact details.

Lots of trouble at first... now it seems stable

Trying to keep this short.
Despite having seen other reviewers share the same problem, I somehow thought maybe they were isolated instances. Nope.
First purchasing this unit, the pilot light went out on numerous occasions (3 times at least).

Rheem organized a technician to visit, who identified 1kPA input at 'the gas input valve' (or whatever it's called) ws the cause. Suggested remedy was to upgrade the gas regulator to a 2.75kPA. I called gas appliances who then requested for the plumbers license number.
I then contacted Rheem customer service for these details, and waited 2 weeks..

One time frustratingly (and impatiently) relighting the pilot light I must of let the gas flow before the pilot metre was at the 'solid' green, it combusted on me! Burnt my hand, and my skin is still recovering 2 weeks later.
Folks follow the relight instructions.. very carefully.

Having reported that my hand was burnt, I was promptly contacted and put in touch with another Rheem technician who (upon me asking) shared their plumbers license details with me immediately.
I immediately contacted gas appliances, I had the gas regulator upgraded (oh boy another story for another time), and thankfully the pilot hasn't gone out since.

My rating is based off:
1. The turn around time for getting the plumbers license details
2. When purchasing the unit, where does it say it requires a minimum gas pressure intake?!? Why is this problem and it's solution not clearly documented in something like a FAQ?
3. Apart from all the problems, it feels like this unit suits my 4 person home, seems like it replenishes quite quickly. For this I will give it 1 more star, totaling 2 stars.

Date PurchasedJun 2017
1 comment
Hi Jambo, We appreciate your feedback and will pass it on to the relevant managers. Have a great day ahead. Kind regards, Rheem Australia

Page 1 of 5

Questions & Answers

How do I re light the Pilot light Instructions PLease?
1 answer
Dear Kevin Thank you for your feedback. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly Kind Regards Rheem Australia

when does the warranty start is from date of manufacture or date of installation
1 answer
Hi Chris, Your warranty starts from date of installation if you have valid paper work to prove date of install by a licenced plumber, if you require further clarification please contact our customer service team on 13 10 31. Kind regards, Rheem Australia

hi i get a very loud high pitched noise coming out of heater, any idea?
1 answer
Dear Bas, We encourage you to contact our customer service team on 13 10 31, our team will be able to assist you accordingly. Kind regards, Rheem Australia

Similar listings