Rheem Stellar/RheemPlus 5 Star

On reaching one year, and considering flushing the tank, I find that this water heater does not have a dedicated drain valve, and that emptying the tank involves undoing plumbing fittings. To my mind, this is a show stopper, and I would not have bought this had I known about the issue in advance. Show details

Rheem stellar can't make it to the end of its warranty – Good hot water service until Around eight years into the life of the unit,water leaked onto the porch from underneath, Rheem were able to replace the unit as it has a 10 yr warranty. I was quite happy no leaks and good hot water restored, Until...This second unit started to leak again half way through the warranty. Plumber inspection recommended… Read more ·  1

cylinder replacement, once again Rheem just replaced the unit. I was informed that I was not able to do this indefinitely, ie adfinitum replace leaking units less than ten yrs old. Although I was hoping to use one for as long as the warranty at least,. Third unit installed 2016, temperature relief valve just dumped hot water gushing out the pipework as Ive never seen before. (Oct 30 2022). Closed down the heater. Plumber testing revealed Overheating and thermostat on the blink. Replaced relief valves and flushed. I'm keeping an eye on the thermostat, just seems the Rheem stellar can't get past the 7-8 yrs of good performance from this model. Out of Three of these units. All three lasted 7-8 yrs before major probs. Otherwise good heater, no pilot troubles good when working. Pretty good warranty support from Rheem. Consistent temp until recently. Just can't get one to last 10 yrs without a major issue.

Best product on the market in its Category – Just wanted to jump in on this after reading a few people having problems.If you are having an issue with a rheem system then pursue rheem for a solution. you don't even need a receipt as rheem will be happy to go off the model number and date of manufacture on the tank. you cant get much better then that !! I Run a hot water installation… Read more

business and I've literally intalled 100's of Rheem tanks over the years and they are the best tanks on the market.I'm not going to drop my company name in here as i'm not here to self promote but just wanted to put it out there that rheem by far provide the best product in my view when it comes to a gas or electric Tank hot water system.

The customer service provided by rheem is also excellent. In the last 6 years i've only had 2 tanks requiring a warranty call by rheem on installation. Both times it was handled quickly and easily.

Just wanted to throw a different review into the feed coming from an installer who installs multiple rheem products on a weekly occasion.

Adam

A happy Rheem Stellar customer – My Rheem Stellar 360 is now 15 years old and is only now showing it's age, when it needs replacing, I'll choose the same system as it has not been a problem. Totally happy with it. Show details ·  1

Manufactured in June 2004 and still going – 2004 model and it is still going but have decided since it is almost 20 years old to replace with a heat pump system as this may fail at any day Show details

Instant hot water that last for ages – I have had this unit for two years now and it's working well. I get instant hot water from the moment I turn on the hot water tap. I have long showers and so does my partner and it never runs out. It is a good looking hot water system compared to the others on the market so it looks more appealing to look at. Show details ·  1

Extremely poor hot water system – The unit is extremely unreliable. The unit was showing issues after 1 year of installation. when we contacted, they said unit it is out of warranty and might charge call out fees of $286 and the cost for the replacement parts. Them what is this warranty for? No wonder they have discontinued the product; they… Read more

might have received that many complaints for this product. When we build a house, we didn't have has no other option to go with whatever the heater they (Content living) provide. I would never ever recommend Rheem to my friends or family. N.S

FLAME KEEPS GOING OUT LIKE OTHERS – Installed our Rheem 18 months ago but found the pilot light keeps going out randomly. It has done this since new but started to get worse after the 12 month warranty was up. Paid a plumber $400 to replace the Gas Ignition switch and guess what flame still keeps going out. Looks like Rheem has a problem with their systems as I have notice other people having the same problem. Product should be recalled and fixed. Will not buy another. Show details

Pilot light turns off by itself – Hello , we have a Rheem Stellar 330 installed in October 2020. The Pilot light keeps turning off by itself. It was doing this every second week . However, for last week it is turning off every day seems every day. It to be a common fault and there are many customers with this issue. Needs urgent help Show details

Purchased around 2001. Fitted new anodes in 2006. Fitted second set in 2011. Pilot light went out once in a huge gale. It has performed faultlessly for all this time. Really cheap to run. Slight signs of rust happening on the outside front and around the fitting for the relief valve so will replace it soon with the same unit. Looked at heat pumps but the reviews are terrible. Show details ·  1

We are not sure how old the system is, we installed it at least 20 years ago (more I think). It was manufactured in July 2000 and is still going strong! Show details ·  1

Very happy with Rheem 5 Star Storage System – Replaced my old system with the Rheem 5 Star Gas storage system 135L. It is way better than the last system. Plenty of hot water with great pressure. Can now also use multiple hot water taps at the same time. Show details ·  1

Loosing water pressure – Gradually the water got colder and the pressure started dropping off. Water is hot enough to use but the pressure is now awful. Can not find any help tip on water pressure. Cold water pressure is excellent. Show details

Garbage product - hot water failure – I live alone. This water is not hot. Stay well away from Rheem. If there is anything I cannot stand, it's a cold shower. The setting is at maximum and the water is cold. Now I'll probably get a "we're sorry to hear this" and let us know how we can help. Then, for a "small" fee, get someone out to tell me they can't do anything about it. Save your money .. go elsewhere Show details

Just had my one replaced after 10 years of service – My one failed after 10 years of excellent service. The Rheem technician came over organised a warranty replacement everything was done with out a any fuss. All service calls are handled in AUS employ their own plumbers that were polite, clean and efficient. Plus they took all the packaging away. Could not recommend these guys highly enough. Could AUS run company! Show details ·  1

Only One day in, but perfect so far – Had this installed yesterday, was impressed with how quickly it got up to temperature. Have had 6 people in the house, went out to dinner tonight - this unit keeps up with our demands and delivers consistently hot water. Really happy with it, and happy that my old heat pump that just wasn't cutting it is now gone. Perfect installation by… Read more ·  1

Duncan's Plumbing too, checked the old unit one day told me what I needed to do to get the site prepped (different location due to gas and space required from windows) back the next day with everything, 2 hour removal and new install, 1 hour later we have hot water again.

Love this Rheem unit, will be back if I subsequently have any problems, but 5 stars for day 1 and 2.

Great Hot Water Service backed up by Great Service – Unit has been in since 2011. Never had an issue with it. Had is serviced at recommended intervals. Service people do a great job and go through what they have done and any recommendations they have. Show details ·  1

Long live Stellar – Our unit was made in 2002 and just failed. 17 years service is awesome. I will replace it with the same model.. Well worth the money spent in my opinion. Show details

I watched my old hot water system literally burst its seems – Our old 315 litre hot water tank was 23 years old and never had the anode replaced...and survived this long however I did take a closer look when I notice some small bits of rust coming from the hotwater outlet in the bathroom.....dead giveaway and when inspecting the old boiler I noticed trickles of water from around the top cover and that the… Read more

top cover was bulging upwards distorting the metal rim. I did my homework and realized that with modern hot water tanks, the anode needs to be replaced every 6 years which is an expensive exercise if you want 20-30 years out of the tank. Quotes to replace the anode are $400-$600 as the tank needs to be drained and opened up to replace the anode, worse if the tank is inside as it has to be removed and taken outside for access. I finally decided to pay the extra for a single element 315 litre SS tank and chose Rheem because it was made in the Moorabbin Vic factory and conforms to Australian standards unlike the units coming out of China/Taiwan/Thailand. I also chose the stainless steel version because as I live in Sydney, the water is good quality and there is no anode to be replaced every 6 years. The unit ways 55 kilograms where as its steel/vitreous tank equivalent weighs 96 kilograms ( without water). Remember that these days extra plumbing and tempering valve is required for 50 degree delivery to ensuite/bathrooms so be prepared for installation cost as well as the replacement of old fittings.. As a guide allow $450-500 for labour and $200-300 for pipework and fittings/valves. The Rheem tank supplies enough hot water for three adults for 2-3 days without re heating as clothes and dishes are washed in cold water. Most tanks these days are fairly much the same in dimensions for equivalent tank capacity. The wife loves it !!!

Great water heater suits my needs. Wish I bought one years ago – Great water heater copes well with high demand. So far have not had any issues with it even with three bathroom showers, and dishwasher running as the same time. Energy efficient as well. Would certainly consider buying another Rheem Stellar 360 again in the future. Show details ·  1

good service – Had a problem with pilot light going out rang Rheem and they sent a repairman the next day. He knew what the problem was straight away and it was fixed in half an hour. Otherwise the water heater works very well plenty of hot water even we had 4 extra people staying recently.  Show details ·  1

Hot Water – Had my hws replaced 10 months ago due to inlet pipe leak and the plumber suggested I replace the system due to it's age. Replaced it with a Rheem Stellar and have not had really hot water since. Had the Rheem plumber out last week who basically said nothing could be done due to the tempering valve that mixes hot and cold water to 49c. Service fee… Read more

$148.00. What a nanny society we live in - I've been using a tape mixing set for 50 years. I purchased a Rheem because it supposedly gave " the hottest hot water you've ever seen".

Pilot light keeps going out after 7 years – Things had been fine up until a year ago when the pilot light kept going out. The ignition switch doesnt work so I have had to light it with a gas lighter. Replaced thermocouple thinking that might be the cause and was ok for another month but is still going out. In the last month it has been going out 2-3 times a week and this week has gone… Read more

out 15 times, often afte only 2 minutes of being on.

I took a video of what was happening and it appears the burner is only burning on one side some of the time and gas isn’t going through the side where the pilot light is. Support hasn’t been helpful as they know there are problems with some of their units, but would rather send someone out rather than tell me what the issue is.

Disappointing that there is a known issue and you have to pay if you lucked out and have a unit with this issue. Rheem really need to put it out there and say that there is a known issue and help people out rather than making purchasers pay to sort it out.

My old rheem stellar – I had a Rheem Stellar that I bought 18 years ago, the only thing I has to replace in that time is the pressure release valve 2 times. That’s pretty good. I’m was happy with that. I have finally replaced that system today. I hope this unit is as good as the other one. I’ve seen so many bad reviews about this unit. Rheem I hope you won’t let me down this time. I will keep everyone posted.  Show details

Gas Guzzler – Had for three years now and this is a gas guzzler. Plenty of capacity but the gas kicks in each time hot water is used. I would have been better off with an instant gas hot water heater. The gas also kicks in randomly through the day/night even when not used. Can't complain about the hot water but I would question the 5 star energy efficiency rating.  Show details

Never missed a beat – We replaced the previous Rheem (over 15 years of service) with a new Stellar 130l Now after around 9 years in use, with Wife and 2 kids i dont think we have ever run out of hot water. Since day one its been flawless and the only time ive needed to restart it was after our gas was turned off for new meter. Very impressed with this purchase.  Show details ·  2

Absolute rubbish! – From the second week of installation pilot light constantly&randomly goes out. Can sometimes go for a week then next week go out 2/3 times a day.no one at rheem seem intrested in complaint!waste of money and last rheem product i will ever invest in.cheap rubbish&bad after sale service.warning do not waste your money on this unit.  Show details