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Roofshield

Roofshield

Roofshield
3.6

10 reviews

Positive vs Negative
70%30%
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Customer Service
3.9
Timeliness
4.3
Job Satisfaction ?
4.3
Rates and Fees
4.2
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10 reviews
jujujammusic
jujujammusicQLD3 posts
 

Roofsheild completed a restoration on my roof today (Redlands area QLD) and I cannot fault their work. I would highly recommend them. The whole team were friendly and very professional from start to finish. From the quote with Esmond who carefully explained the whole process. Then speaking with Tahlia and Josh from the office over the phone who… Read more

were so helpful. Peter the tradesman who came out and did the work was amazing, great attention to detail, went above and beyond to ensure a great result. After going through some bad experiences with trades for other renovations, this made a refreshing change! So happy I went with Roofshield!

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Julie Jackson
Julie Jackson3 posts
  Verified

It’s disappointing to see negative reviews, as it doesn’t reflect the genuine care, quality, and service that Top Shield Roof Restoration Townsville consistently provided to us. We recently had our roof restored by Top Shield Roof Restoration Townsville, and I couldn’t be happier with the result. From start to finish, Peter and his family-run… Read more

team were an absolute pleasure to deal with.

They replaced all the roof screws with heavy-duty cyclonic screws. The roof was then thoroughly cleaned and coated with a high-quality heat reflective paint, which looks fantastic.

Peter’s communication throughout the process was outstanding—he kept us updated at every stage, answered all my questions clearly, and made sure I felt confident in the work being done. The team was prompt, reliable, and delivered exactly what they promised, right on schedule.

It’s rare to find a business that combines excellent workmanship with genuine care for their customers, but Top Shield Roof Restoration Townsville did exactly that. I highly recommend them to anyone looking for professional, honest, and high-quality standards.

Dean H.
Dean H.8 posts
 

I contacted roof shield and was provided with a quote. I wasn’t ready to go ahead so I asked if we could book it for September which was agreed on. Then I constantly received messages offering the job done cheaper if they could come sooner. So I agreed and locked it in for 3 weeks time. Then a day later I received a message late at night saying… Read more

can we come tomorrow. I didn’t see the message til 5.30am but I said yes that’s fine you can come. Well that was the last I ever heard from them and I have had no response to numerous messages. Very very strange set up going on there so people please be careful.

Elsie
ElsieQLD2 posts
 

Incredibly helpful, friendly, fast and honest about the whole process. Really good deal, great value for money. I can’t recommend them enough!

Sheryl R
Sheryl R2 posts
  Verified

Very Unsatisfactory – We had a Roofshield Restoration paint and repair done on our tile roof in 2019. 7 years later and the Paint is breaking down and the original colour is showing through. Contacted Roofshield East Coast (who did the job) and advised, the Franchise has changed hands, we can't do anything. Contacted Roofshield head office and basically they said… Read more

it's not our problem contact Dept Fair Trading. Consumers beware the Roofshield 10 year Warranty Guarantee is not worth the paper its written on. Fair Trading can't do anything because the original installer is no longer a registered company and we're stuck with a dodgy product.

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HIH
HIHQLD
 

Extremely happy – Shaun from Roofshield recently restored our 20 year old concrete tiled roof & we could not be happier with his work & the end product. He is delightful young man whose attention to detail & workmanship is exemplary. We recommend Shaun & Roofshield most highly to anyone who is seeking restoration of their roof.

Disappointed
Disappointed3 posts
 

Very professional service with a pleasant personal touch – Roofshield did a complete restoration on a concrete tile roof on our high-set house. The work cannot be faulted - looks great and very professionally carried out with excellent coverage and was done in a most efficient and timely manner. The people couldn't have been nicer and the whole experience was a pleasant mix of a professional service… Read more

carried out in a most personable way by all people involved. I highly recommend this organisation and it's people.

Doug C.
Doug C.QLD
 

So disappointed, be careful – I have a colour bond roof that has several leaks. Rang Roof Shield and they sent a sales rep who inspected the roof and said the ridge capping was the leaking problem. I had the capping renewed then the Roofshield applied. No rain for sometime then it did rain and still leaking. After some time the person who did the Shield came, squirted a bit if… Read more

silicon here and there and said it was a skylight was the problem. Had the skylights completely covered and sealed. The leaks still persisted.The tradesman who installed the capping came and ran water over the roof and said that the capping was the problem and squirted more silicon along it. Still it leaks. The whole job cost over$7000, a waste of money. Note,the sample of their product was a lot thicker than the actual coating and as to their 10 year warranty, forget it! Don't use this company as leaks clearly are well beyond their capabilities.

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Simon C.
Simon C.2 posts
  Verified

Fifteen years later – Fifteen years ago I used Roof Shield to renovate my cement roof tiles. The quote was for pressure clean, full re bed, re point ridges and 2 colour coats. The workman came and pressure cleaned the entire roof. While I was at work he supposedly re bed and re pointed. I arrived home from work early PM and found the re bed and re point work completed… Read more

after a very short time. I was suspicious so I lifted a ridge tile and found old bedding and point mortar had not been removed but had been covered to make it look good. I complained to the person who gave me the quote and he made the workman do the job properly. My advice is to keep an eye on the workman to make sure he does what you are paying for. Fifteen years later (photos taken today) I high pressure washed the roof myself to remove lichen. The colour coating has lasted pretty well after fifteen years. It is patchy in places on the face but along edges it has all come away. I was wondering if I can buy more coating so I can touch up the tile edges myself please. I would recommend Roof Shield. Cheers.

eastwest101
eastwest10132 posts
 

Roofshield Townsville – Recently had a faded colour bond roof restored with strip, primer and acrylic recoat. Quote was very competitive compared with other quotes and work was done to a high standard, they even came back and did a tidy-up after a solar PV roof top installation and also did some minor corrective/repair work. Service always friendly and turned up to do work when they said. Experienced and tidy tradesmen. Would recommend services again.

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