Russell Hobbs Brita Glass Kettle RHK550
Verified4 reviews
WARNINGBSO HEAVY!!!!! Also I overlooked the PLASTIC centre for the Brita… so even tho ITS A glass KETTLE .. I am once again getting nano plastics!! I’m kicking myself!! I bought online through KMart
WARNING VERY HEAVY
Great concept, but in practice it's frustrating – I bought this kettle because my last one was glass with a blue light, which I liked aesthetically and this one was the only model available also with a blue light. It was reduced from $149 to $79 at Harris Scarfe. However when I got it home... 3 problems: ONE, this kettle takes ages to fill (the instructions say "up to 2.5 minutes") because the water must seep through the bulky filter. Filling must be done in 3 stages; TWO, the kettle holds about a third less water than similar kettles because of the internal space taken up by the filter and housing; THREE: it's recommended to change the filter once a month. So a year's filters will cost almost double the purchase price of the kettle... every year! SOLUTION: remove the filter and housing from the kettle. The instructions say CAUTION! DO NOT USE THE KETTLE WITHOUT THE FILTER IN PLACE - IT MAY SPIT BOILING WATER. Of course it doesn't! This manipulative warning annoyed me so much it prompted me to write this review. My fridge has a filtered water dispenser and I fill the kettle through that. A far cheaper and quicker alternative is to buy a Brita jug and filter to fill your kettle with filtered water. As a normal kettle this functions satisfactorily. The filter feature is an appealing but inconvenient and expensive gimmick.
Purchased in for $79.
Hi Julian, Thank you for your enquiry and feedback. I have passed this onto marketing who will take this into consideration for future planning. We are constantly improving our products and packaging, so your feedback is invaluable to us.
Thank you for taking the time and posting this review.
Regards, Russell Hobbs Customer Service Team
While you're at it, you might consider suggesting they fit a longer plug-in power lead as the existing one is way too restrictive at just 45cm long
We love it! – The Russell Hobbs Brita Glass Kettle has made my water, tea, coffee - so much nicer with it's Brita Maxtra +Filter & cartridge! Drinking 2 litres a day of pure clean water, it's so hot here, is magic! The design is great, nice clear glass so you can easily see the water level, with a blue LED light when it's on. It's the quietest kettle I've ever heard too & takes only 2.5 minutes to finish boiling. I'm so happy.
Purchased in at Catch for $79.
Cannot fill up the kettle in one go – The kettle comes with a filter which is reassuring. However it does take quite a well to let the water to travel through the filter so you cannot fill up the kettle in one go. Anything more than a mug of water would need some extra time to fill up. Boiling time is quick and reasonable. And the blue light illuminates when it boils which is aesthetically nice!
Hi Katie, We are disappointed that you feel this way and we have shared your experience with our Customer Service Team. If you wish to discuss your concerns we can be reached via our contact details email: consumer.enquiry@russellhobbs.com.au
Russell Hobbs Customer Service Team