Saltmate RP20 Timer Faulty after 1 month use
I bought Saltmate RP20 in Oct 2020. One month after the installation it appears the timer plays up. The time does not move correctly and often stuck at certain point. Pool and Spa Warehouse, the place I bought Saltmate RP20 asked me to bring the machine back to them and pay them $70 to let Saltmate to check it. It is a joke that customer has to pay under Warranty claim for a nearly brand new product.
Purchased in October 2020 for A$899.00.
Some problems but running ok.
My Saltmate RP20 is around 2 1/2 years old. The unit is not undercover and the casing rusted badly after about 12 months. Saltmate sent me a new case which I installed. It is still in perfect condition after a further 18 months. Recently the chlorine lights stopped working but the unit was still chlorinating the water My local pool shop Kewba Pools at Erina Heights replaced a circuit board ($217) and it is working fine now. I have been really happy with the self cleaning cell. It has required virtually no maintenance which is a real blessing compared to my old manually cleaned unit.
Poor service and product
We bought the deluxe saltmate 2 years ago and the cell stopped working 2 months before the warranty ends. It’s been more than 3 months and still have no answer or any calls from the supplier as to what is happening. The next step will follow up in a consumer legislative manner to resolve the issue. No happy.
Saltmate RP20 - a bad product
Bought Saltmate RP20 chlorinator in 2017, the unit failed 5 months after and after some exchanges, it was replaced by another unit. In mid-2020 (less than 3 years), the unit malfunctioned again and the repair cost $450 but the unit failed again after 3 months, it had to be returned for rectification. More money wasted buying chlorine!
Australian Made - the quality is sub par and reliability is very poor. Technical support is average but the workmanship is questionable.
Given my experience, I won't recommend Saltmate - pay a bit more for a better product.
Not satisfied with the quality
My RP20 went out of order only 18 months after I installed it. The chlorinator refused to start and could not generate chlorine.
It is also a bit frustrating to get the service because it did take a few days to find the right person to help me with it. It is good to have the 5-year warranty but it is still quite painful when it is broken.
Purchased in March 2019.
Purchased 3 years ago, timer clock went down after 9 months and was replaced by pool shop at no charge. 14 months later the timer has gone again and will cost approximately $200 to replace with more than likely another below par timer. Surely not hard to get this right Saltmate ?
Wanted Australian made and have been burnt...
Not at all impressed, I wanted to buy Australian made.
Chlorine output indicator and timer clock worked ok but after 12 months use, indicator not accurate, clock does not keep time. SMT150 is a basic model but should function better and longer without any issues, They are not cheap to buy.
Piece of SH!t
We bought the Saltmate Rp 20 , 3 years ago for $929 from direct pool supplies as recomended by the sales man i was going to buy the poolrite surechlore. after 2 years the cell gave out should last for 10000 hours they wouldnt replace it but proratered it cost me around $400 for a new cell. one year later the cell has gone again. I get my pool water checked every month through summer the pump and cell run for 2x 4hr times morning and afternoon not good enough. Im going to try the poolrite surechlore as i should have done in the first place
Temperamental, but Solid and Reliable. When it works.
After moving into a new house with a mid 90's Blue Haven Pool in Newcastle, and then finding a "gap" where the former chlorinator used to be; the local pool store recommended a few options, with the Saltmate RP30 being the "popular" model, for $1470 installed in 2015.
The RP30 has lasted ~4 years solidly, but it has several weak points;
When it works, it looks ordinary and reliable. 90% to 100% of the time, it is set and forget. As it should be.
1. It's Simple, yet Dumb. For a "non-trivial" purchase, you want something solid. Thi...
Purchased in August 2015 at Access Pool Supplies for A$1,470.00.
Saltmate RP30- I think we bought a lemon
We bought a Saltmate RP 30 Salt water pool chlorination in March 2016. The cell failed after 19 months, was replaced and the replacement has just failed after 20 months. Saltmate wants $550 to replace the cell. We live in Brisbane, the pool equipment is in a sheltered but airy spot and we run the chlorinator for 8 hours a day. I wouldn't buy another Saltmate product.
Excellent product with excellent service cannot fault
This chlorinator handles our 10metre pool with 75kl water in tropical far North Qld with ease. Easy to set up and easy to use. You will not be disappointed with this purchase from Best Pool supplies online. We have purchased a number of items from them with exceptional service and prompt delivery.
Good but has a few issues!
I've owned every type of chlorinator known to mankind! From all the dreadful Zodiac brands to the wonderful 1980's Aquanaut!
The Saltmate should be a great unit as it is an "honest" looking box with somewhat oversimplified controls but its unreliability with the clock timer is the biggest problem as it occasionally stops running altogether or gets way ahead of itself!
The good news is that the manufacturers being Saltmate, are five stars when it comes to support and service. They know there is an issue with the clock and do their very best to...have it corrected at the manufacturers' end but this still seems to be giving trouble! When a company admits there is an ongoing issue and does everything to remedy you can't really object! 95% of the time it works perfectly and once the timer problem is remedied, it will be a great unit!
Purchased in November 2018 for A$800.00.
Questions & Answers
Timer clock , seems to go eratic is there a easy fix?
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