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Samsonite 72 hours

See the Best Suitcases in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
7
4 star
1
3 star
2
2 star
3
1 star
11

PerthPhil

PerthPhilPerth, WA

  • 17 reviews
  • 13 likes

10 Year Warranty is a Joke

published

Purchased in July 2017 at Leather and Luggage for $269.00.

Build Quality
Value for Money
Ease of Use

Marion

MarionGreater Melbourne (Metropolitan), VIC

  • 16 reviews
  • 6 likes

Best roomy light weight cabin bag!

published

Purchased in March 2014 for $150.00.

Build Quality
Value for Money
Justin

Justin

  • 2 reviews
  • 1 like

Selling after using it once!

published

Zip takes 5 minutes to close as lid portion of zipper buckles when case is full. If I try to do it quicker I'm sure it will break zip. Lid is too flexible due to the lightweight material. Its at its worse when you open the expanded section of the lid. I paid good money for this supposedly high end product. I'm going to see if they will take it back but I doubt they will take it. Don't waste your money. Shame in you Samsonite. This product is tarnishing your reputation as a high end product.

Piece of crap

published

After one trip with this suitcase there was a tear to the top part of the suitcase. I travel weekly with other luggage and this has never happened. I bought Samsonite to as I thought it was an investment on the so called perceived cheaper brands. Samsonite claim this was airline carriers fault and therefore not covered by their warranty. They were very unhelpful and impossible to reach. Will never buy this brand again nor would recommend it to anyone else.


Broken easily, ignored warranty

published

If you are considering purchasing a suitcase from this company I urge you to reconsider. I have been in contact with 2 separate customer service representatives for seven months over a faulty suitcase. I have over 30 emails, mostly sent by me, as the replies dry up after they realise I should get a replacement as per my warranty. I am so frustrated and dissatisfied with the non-help I have received. I thought Samsonite was an investment, and it was worth the price for a durable suitcase. It is not.


What a total load of Rubbish

published

Helen

HelenSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Lightest carry on, perfect for LCC traveling

published

It has been my budget travel buddy for more than 10 times of trips using LCCs. 1.5 kg for a carry-on luggage with 4 wheels can be the lightest that I could ask for. I have backpain so had been looking for a light weight suitcase that I could roll rather than using backpack. So far I have not had any issues and quite happy with the simple practical function of this bag. This luggage helped me to save $$ from checking in luggage. I normally travel with my minimum stuff, which allowed me to travel for 10 days with this one :)


PP14

PP14

  • 2 reviews
  • 1 like

Woeful quality and service

published

I wish I had read these reviews before purchase. I had the bag for a measly 4 days before the handle became loose on one side and then jammed all together.

After reading these reviews I contacted Samsonite and dug my heels in, refusing to accept their standard template replies.

Samsonite wanted to collect the bag to inspect it but I refused, instead sending them a short video of the damaged bag and demanding a refund in accordance with consumer law. It took a week but they finally agreed and I returned the bag to David Jones for a full refund.

The quality and service received were equally woeful. Thanks to the experiences of others here I was able to address the problem fairly quickly.

consumeradvoc8

consumeradvoc8

  • 7 reviews
  • 3 likes

Incredibly good

published

Would like to defend what for me has been a game changer.

Haven’t had any of the handle issues described. Construction quality is excellent.

I use this bag every weekend travelling to and from work (country Vic) And multiple domestic international flights.

I don’t give it any special treatment (throw it in and go and the spinners make towing it along a breeze)

The 1.5kg weight helps maximise weight in the age of Jetstar/Tiger And even International ie Thai Airways are checking cabin bags now.

All in all an excellent bag for the money

Jack

Jackperth

  • 5 reviews
  • 3 likes

The lightest out there

published

It is now my favourite carry-on. The lightest out there, 1.5kg and this is very important when you are allowed only 7kg or even 5kg as carry-on with some airlines.


sweb

swebWest Australia

Very Dissappointed 2.9 kg super light weight Applite

published

No customer service , no feed back

published

Juju

Juju

  • 2 reviews
  • 2 likes

Waste of Money

published

Just like a number of people have reported - used once and handle has jammed/bent. Ends of the zippers broken off. Not covered under warranty. Very disappointed and a waste of money.


Susan

SusanSydney NSW

  • 3 reviews
  • 2 likes

Terrible! I hate this case.

published
Simple jj

Simple jjAdelaide

Very disappointed

published

Bought from Strandbags. The handle got stuck after the 1st trip. I took it back and was told that's caused by mishandling therefore not covered by warranty. I had other luggages together with it on the same trip. Unfortunately it seems some airport luggage staff specially picked this Samsonite case and mishandled it! Never buy Samsonite again.

jojo

jojoPerth

  • 11 reviews
  • 9 likes

enjoying it

published

I got a good deal on this and I'm liking it so far. Have used it for a few business trips. Really light which makes it great for short trips.


Michpink

MichpinkBrisbane

Very disappointed

published

I was so hopeful. It had a great weight, volume, manoeuvrability, expandability and then the zipper failed and popped open 3 times on the first use. I took it back to Myers and they refunded and I purchased a Samsonite Blite 3 instead. I hope it will be a better choice. I chose this one to replace it as it had a double wheel and appeared to feel more stable.


baiyue

baiyueguangzhou

  • 2 reviews

So so

published

I would say it is an OK case, been using it for a while, not so fancy but OK. Firm and don't get dirty easily. Which is fine to travel with.


Tkal

TkalMelbourne

  • 2 reviews
  • 4 likes

Very Poor Quality

published

Taz

Taz

  • 2 reviews
  • 1 like

Light but flimsy

published

On its maiden voyage over to the US the handle has already become jammed and won't come up. When I opened up the bag to look at this, the metal housing had curved inwards. Great idea because of how light the bag is but if the one part of the frame is going to get out of shape from one journey and the usual throwing around luggage gets then not worth the money.


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Questions & Answers

Karen

Karenasked

72 hours 55cm Spinner

What is the emergency bag used for ?

1 answer
Marion
Marion

Handy for any extra shopping, doesn't fit in your case, that you buy while on holidays


Van

Vanasked

72 hours 78cm Spinner

Learning to put in your secret code is confusing with only punctures & no instructions - hos is it done?

No answers

Get an answer from our members and Samsonite representatives

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