Samsung 49" QLED Curved Gaming LC49G95TSSEXXY

Dont buy this expensive junk, made in China which comes with dead pixels with no support from Samsung – Top of the range Samsung monitor came with dead pixel. So you would expect someone at Samsung to help organize replacement or refund, but not so fast. First, wait for Samsung premier service to come and "repair". Repair "dead pixel"? Yes they explained they would take your brand new 2500$ monitor you just unpacked and (when Samsung will ship… Read more

replacement panel) they will replace the panel.

Obviously i did not want that so was told to wait 4hrs for the premier support to send the assessment report (same photos of the dead pixel and back label i already provided to samsung) then I was told i can contact Samsung to get help.

I did and for second day I am trying to get someone to organize replacement or refund but was told it takes unknown number of days for next in line Samsung manager to assess the assessment report from the Premier service.

Do yourself a favor - dont but expensive goods from Samsung, the quality is non-existing and same is the customer service, best option is to raise the chargeback on your credit card immediately.

And btw after reading internet reports this model comes with dead pixel by design, some customers are on their 3rd replacement because the panel has dead pixels or other defects.

That info should be added to Samsung ad for the model: "ssexxy dead pixels included!" https://www.samsung.com/au/monitors/gaming/dqhd-monitor-with-1000r-curved-display-49-inch-lc49g95tssexxy-