Samsung 621L Side by Side SRS620MDMB (Matte Black)
VerifiedMPNs: RS65T5685B4/SA and SRS620MDMB4 reviews
DONT BUY SAMSUNG. Cheap rubbish, no support – Fridge delivered faulty. Samsung fully aware the water dispenser doesnt work due to poor design.. The technician advised it never worked properly, water freezing in the line. He fixed the problem, but it was a run around and no acknowledgement or apology from SAMSUNG,. Door shelves have since all broken, made of cheap brittle plastic. When raised, the agent was dismissive, asked me to jump through hoops (despite all my details and information being on record due to the above issues). Now they want me to fork out $000's dollars for more cheap shelves. Raised as complaint, I have not heard back from them. Disgusting.
Purchased in at Samsung Online store for $2,200.
- Household Size: 4 person(s)
Problem since Day 1, faulted under 10 months, refused replacement – Model SRS620MDMB. Bought April 2024. Fridge makes loud crunching noise constantly. Technician attended, confirmed problem exists. Weeks later, he revisited to replace the board behind the freezer. Issue persists. Samsung would not replace the fridge even though problem exists since Day 1. November 2024, freezer motor runs full blast for 2+ hours for no reason, dropping freezer temp to -30°C despite it being set to -17°C. Temporary fix was to open the door a few times to stop this. Occurs about twice a week. Occurred at night when everyone slept so fridge went full blast the entire night, not good for the electricity bill or the food.
Fridge compartment no longer reaching correct temperature, now sits at 4°C despite being set at 1°C. Maybe because unit is excessively pumping refrigerant to the freezer when its not supposed to.
In Nov, technician attended (3rd visit), he confirmed all issues raised are valid - fridge is faulty. The problems above are defined as Major Faults by Fair Trading QLD. Samsung still only offered repair and strangely a 10% discount for an obsolete model of Samsung tablet. I told them I've no use for the voucher, I'd just like my fridge replaced with a new unit or refunded. Fridge has been faulty since Day1 so I believe this is reasonable.
I would suggest you buy another brand that is solidly reliable. Our household have lots of Samsung phones, tablets but my experience with Samsung fridges didn't leave a good impression. Unresolved problems within less than 11 months from brand new, the customer support received was not satisfactory.
Advise that you buy a regular fridge instead of this particular design because there are far less usable space for big items. This design has a lots of bins but overall its more difficult to put and take out items.
Purchased in .
- Household Size: 2 person(s)
Hey Alex! We're disappointed to hear about your experience with your fridge. Can you please send us a PM? We'd like to look into this.
Samsung contacted me earlier already via DM. Fridge is having multiple issues classed as major failures according to Fair Trading's definition.
It's not cooling to safe level, freezer went to -30C when its set at -18C, loud grinding noise from Day1. Samsung repairer visited 2x in 6 months, both times said different parts have failed.
This fridge is dead on arrival, bit insulting that Samsung's solution is to give a discount code for me to buy another new fridge from Samsung, or another repair attempt.
Do not buy a Samsung fridge – The worst fridge I have owned... Customer care what's that?? 2 months and waiting for them to do something about a faulty fridge that turns it self on and off and sounds like a woodpecker is trapped inside it ... they don't care at all they are deliberately dragging it out.... Do not buy a Samsung fridge
Purchased in .
- Household Size: 4 person(s)
Hey Bowen, I'm sorry to hear about the poor experience you've had. I would like to take a look into what is happening, to do so I have reached out via private messages.
Kind Regards,
Brian Samsung AU
Failed twice in 8 months – Loved this fridge while it actually worked, but 7 months after purchase everything in the freezer melted, and the fridge wasn't cooling. After waiting a week and a half for Samsung to send someone out, we learned the motherboard controlling the electronics had failed. Had it fixed. 2 weeks later, once again things melted and we lost even more food. They sent someone out again, this time it was a failed compressor and we were told it couldn't be fixed on site, it had to be taken away and that "someone will contact you". After 3 weeks (5 in total) of our family having no working fridge and MANY frustrating phone calls later between Samsung, Appliances Online and their authorised repairer (with Samsung at one point refusing a replacement, only offering a "free" repair - thanks!), I pointed out that they were in breach of consumer law and we were finally able to get a refund (which could have been offered 3 weeks earlier so we could get a new fridge). The only thing worse than the fridge failing twice was the ridiculous bureaucracy and lack of empathy/solutions from Samsung's "care" team. Needless to say we'll be looking for another brand of fridge.
Purchased in at Appliances Online for $2,066.
- Household Size: 4 person(s)
Hey Tammy, I am so sorry to hear about your poor experience with this product and can understand the frustration. Just to confirm, have you since the time of this review till now received a refund?
Kind Regards,
Brian Samsung AU
Hi Brian, The fridge was collected on Monday - I sent the collection slip to the Refunds email, and I'm currently awaiting confirmation that the refund has been processed. Multiple emails sent, still waiting.
Hey Tammy, I am glad the fridge has finally been collected. If you require further assistance please feel free to let me know and I will reach out in a private message.
Kind Regards,
Brian Samsung AU
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Samsung contacted me 24 hours after leaving this review.. This despite not being able to respond to my original complaint in over a week. There were 9 messages and they finally committed to contacting me. They called me at 7.59pm, abruptly hung up, and when I returned the call, they'd closed (8pm). I guess leaving work at the stroke of 8 was more important than helping a customer. A service company indeed. What a bunch of flops