Samsung 696L Side by Side SRS69 Series

The fridge is over 12 months old and we have had issues from the first month of use! Clattering from the fridge has been so loud you can hear it through the house. We have had 4 visits from different Samsung recommended technicians! We have had fans… Read more

replaced, fans adjusted, a new compressor! The technicians recommend a new fridge as they all believe it is faulty! Calls to the service centre are a waste of time! We have had many! We just go around in circles. No result after 12 months. The cost of all the call outs from technicians and spare parts could have paid for a new fridge! Don’t buy Samsung!

8 months and it is perfect. The internal ice box works well. The wifi set up is reassuring and my power use has dropped. It is silent in operation brilliantly lit and highly functional in both fridge and freezer compartments. Nothing to fault at all. Show details ·  1

Worst warranty experience ever – We have contact Samsung 3 times now since our fridge ceased working. It is only 18 months old. We have been given contact details for a Service Centre that does not service our area (first 24-48 hours wasted). We have been given contact details for a Service Centre that did not answer messages we left initially and now just hangs up (there goes… Read more

another 48 hours waiting for them to contact us). Over a week has passed and we contacted Samsung again only to be told the matter was ‘escalated’. Another 24-48 hours before we hear back. It is false to represent that Samsung warranty offers a simple process to resolve issues with their products. So disappointed.

GREAT FRIDGE BUT! – The refridgerator is great size and fantastic door storage. What lets the unit down is the pathetic ice making box. Moves all over the place when trying to open ice storage draw and the filling tray is hard to remove unless you take the whole unit out of the freezer. Show details

Perfect addition to the kitchen – Great looking. Plenty of space. Well thought out design. Nice wide and deep shelves in the doors. Easy to access with larger set handles. Plenty of room for bottle rack. Show details

Good but ice cube trays are useless – The ice cube box takes up a whole shelf and is unstable when pulling out the ice draw. Very poor design and should attached to underside of the lowest shelf. Show details

Capacious and easy access to items – Overall I’m happy with this fridge and freezer, which I’ve now had for two years. I’m glad they have a model without a water or ice dispenser, which I think takes up a lot of internal space. It seems to keep food at the correct temperature. The doors are heavy to open, but I’m now used to that. I like the fact that it has door shelves on both… Read more ·  1

sides, and that there are some open shelves in the freezer which make it easier to see where things are than if they were all hidden in drawers.

The reason I have given it four stars instead of five is that there are a few things that I think could be improved. The item would get five stars if: - The freezer shelves were adjustable height and there were two more of them - there were two more door pockets in the freezer, as the existing pockets are a long way apart - there was one wire basket you could use (or not) on a shelf if you have a lot of small items or floppy packets like frozen vegetables - it wasn’t so easy to jam your fingers when closing both doors at once!

Excellent simple fridge – This is a simple fridge. No plumbing, no water / ice dispenser. Exactly what I am looking for. It is excellent value, loads of space and keeps everything inside the fridge at a consistent temperature. The volume of the fridge is bigger than others with similar dimension. The look is simple and elegant. The stainless steel service is easy to maintain too! Show details

Great fridge – Very nice and stylish fridge. Samsung delivery service was nice and quick. I purchased it directly from Samsung online on promotion and the delivery guys brought home on time and unpacked it. Very happy with the purchase. The good: - Stylish and fits almost any kitchen - The freezer option is definitely great One note tho; check out how much room you have before purchasing the fridge. The freezer takes a lot of space Show details ·  1

Samsung has horrible service overall even their contractors – Bought this fridge because it was time to get a new one especially just gone through a kidney transplant so needed a good working fridge to store fresh produce. Boy did we get a defective brand new fridge. Not even a month, 2 weeks into using this side by side fridge and the fridge compartment was freezing all our fresh produce. Contacted Samsung,… Read more

a tech came out said the issue was the freezer part had a broken part. Ordered the part, which he came back in 2 days. When he did however come back with the new part it turned out to be the wrong part. So had to wait another few days for the "correct" part to be ordered and delivered. The fridge was ok for 2 days then started to freeze everything again. Could for another service. Customer service was rude and appalling. The rep not only claimed that the phone call made today was the first phone call and that there was nothing in system to say the fridge had been serviced, after searching their system he then realised that the tech came put twice to the property and this was not the first service call. Did not apologised, just brushed it off as if he never said such thing. This time same tech came out claimed it was now the light in the fridge side. Ordered part and then came out to fix it again. Fridge was good for 2 days and then froze everything again. This was getting ridiculous had to throw hundred dollars worth of food out, couldn't even keep water in fridge without it freezing. So we basically had a side by side double freezer. Not only did they did not fix the issue, we had to chase after them and the managers to find out what was happening. When we eventually did they still delayed the refund process. It is the worst feeling especially when you are recovering from transplant and have to be ever so careful with what you eat and how it is stored. The people that took our case did not care about the situation, did not care about our lose because in the end they were not the people going through it. The only thing I now own fro. Samsung is my phone which they should just stick to what they are good at. Worst customer service once they get your money they will try to delay the process of doing what is right. Once I get my refund I am getting the fridge I should have gotten LG. I do not recommend Samsung for anything other than their phones as their service is horrible. If you had a good run with their product and service, lucky you. But I did not and it was the worst. 2 months of just trying to get our refund back so we can get a fridge so I can recover properly from my very blessed and thankful transplant I got. Still in the process of waiting for refund. If this product actually worked it is a decent fridge, but in my case it didnt even after replacement of 2 parts in the fridge. 1 star for the product but can not even say the same for the customer reps, tech company and managers at samsung.