Samsung WD90HG4U04BESA

I recently purchased the Samsung 9kg/6kg Smart Washer Dryer Combo with Hygiene Steam (WD90HG4U04BE) through Appliances Online, and I’m very disappointed with the product. The washer makes an unusually loud noise during the spin cycle, which I don’t believe is normal for a new appliance. I’m concerned that the unit may be faulty, as I wouldn’t expect this level of noise from a brand-new Samsung washer dryer.

I have attached a video demonstrating the noise so you can hear the problem for yourself.

I’m extremely disappointed with this purchase and the experience so far. I expected better quality and performance from Samsung. I hope this issue will be taken seriously and resolved promptly.