Scanpan Non-Stick Classic

SCANPAN AFTER SALES WARRANTY ISSUES VERY POORLY HANDLED – Stew pot SCANPAN purchased brand new. Costing on the outside wearing off. Inside is fine. SHELDON AND HAMMOND importers of the product will not accept product fault. DO NOT BUY SCANPAN. Why offer warranty? I am taking this matter to fair trading.only way to go. I only use Scanpans. Over the years the product is getting worse.

The reviews on here seem pretty skewed and unreliable – Seems like most people just haven't used theirs properly? My mum has been using her scanpan for like 15 years lol. Honestly I have to admit it is only nonstick now because it is so encrusted with that black stuff can you get with cast iron. Wanted to give 4 stars as I'm going in tomorrow to buy another 28cm one for my mum, from what I can tell,… Read more ·  3

the nonstick layer doesn't seem to be coated but appears to be actually part of the pan material itself?

Amazing warranty service – A kind friend made us a meal in her classic Scanpan Roasting Pan. Unfortunately I put it in the dishwasher (as I do with mine and never have a problem) and the non stick bubbled. This was going to be a very expensive meal! Fortunately I was able to contact the warranty team and they very kindly and quickly helped me out. So grateful. I already loved Scanpan cookware, now I love it even more! Show details

A wok that is worth $500 ? – edit: mine si the scanpan stratanium, top of the line with special non stick coating (which is textured). it was bought in a department store so isnt a cheap knock off bought at markets (a common issue if yours blistered soon after purchase it might be a fake) Update to review: now 5 years old. eventually some brownish carbon deposits were… Read more

forming on the bottom half of the pan from continual use and a fair bit of high heat cooking. So I recently put a dishwashing tablet in the pan and simmered it in a LOT of water for some hours to see if the deposits would come off. And after a while, yes they did. So it actually brought the surface back almost 100% to new, which was quite impressive. So I can happily report that after 5 years it still was good as new so so far so good. yes, $500 may well be very good value if it lasts for a very, very long time like this, PERFOMRNG AS NEW.

Original review: Had it for one year on gas and it's still "as new", despite weekly use. At first I found it heavy but that makes it more stable when stirring , and the usually thick and slightly rough textured (PFOA free) non stick coating seems to increase the surface area and heat exchange . .. Perfectly non stick. And the surface seems - as they coaom- much tighter than my other no stick pans. I really the wok and just looked up the handle. It's bakelight and oven safe. Survives dishwasher perfectly well after about 100 cycles. Used on gas stove. Best wok I've had in 30 years. Having tried both traditional thin metal ones and most recently wore out a KitchenAid one after 5 years (the coating seemed fairly ordinary on that one).

On Scanpan Australian website the price is listed as RRP: $479.01 discounted to $289.00 ((this is August 2022)) SKU:17248

So, Shop around I've seen it for 199....

+ Massive size + Stable and fits perfectly in the wok attachment on Electrolux gas cooktop + Really durable non stick coating + Really even heat

- a bit heavy (but stable) - price varies widely

Recommended if you're looking for durable non stick and live to fill a big wok!

In theory I am against disposable pans with a 5 year life span, so for pans other than wok, I am now looking for a cast iron pan for griddle ( where nonstick is just going off at high temps anyway) and for an omelette pan (I am reanimating my cast iron staub for that).

Everything sticks and hard to clean – We also bought our first scanpan, about 12 months ago - a chefs pan with ceramic titanium coating however it does not perform as a non stick pan when used as one occasionally. Hence it rarely gets used now because of the hassle to clean it. Everything sticks and the surface and it cannot be cleaned easily without scrubbing. It also has dark… Read more

blotches of colour on the cooking surface. Is this normal? As a comparison to our Circulon hard adonised frying pan which cooks perfectly and cleans easily. Are we doing something wrong?

Waste of money – Lucky I got this on sale because if I paid full price I would be super peeved. Everything I cooked got stuck and there would be carbon build up. A nightmare to clean. Too many don'ts with this pan. Cooking in a pan should not be this complicated. Show details

Not worth the money – Very disappointing that they rave on about how amazing they are and even on the first use they're crap. Everything sticks, they discolour and incredibly hard to clean Show details

Absolute Garbage – This product is a scam. This is not a non stick product, it is absolute rubbish. I never could be bothered to write a review but this company is a disgrace. The administration of the warranty in Australia is conducted by [Name Removed] and [Name Removed]. They are well aware of the defective nature of the product and do not honour the warranty… Read more

claims made. Scanpan are no longer stocked is reputable stores due to their poor claims of being decent cookware. They are a disgraceful company and should not be in business. Expensive mistake. Buyers be aware, you are better off with a $20 pan from Woolworths. Their name should be Scampan not Scanpan. Avoid all items from this company.

Non Stick Doesnt Last Very Long – Had non stick classic pan and after only a few uses it is definitely not non stick. Not using on high heat but eggs stick tomatoes stick everything breaks up. Show details

Disappointing – The pan performed well in the first year and then all of a sudden started releasing horrible smell when heated and food started sticking to the pan. I sent it back for warranty replacement and was told that the carbon build up was the cause of the issue. Seems to me a flaw in the design is causing the carbon build up because the build up can not be removed by normal washing alone.  Show details

Absolute rubbish – The pans purchased were NEVER used at high heat, NEVER sprayed with cooking spray, ALWAYS used as directed and gently hand washed (once cooled down) after every use. EVERY. SINGLE. PAN. Has had the non stick surface degraded. Sticks like nothing else. Verdict: After years of trying (with new pans), Scanpan is no different to a cheap Kmart or… Read more

Target pan. The first few months are bliss. Then comes the anger. Don’t waste your money. The warranty isn’t worth the paper it’s written on. Buy cheap $20 pans and throw them out when they lose their non-stick properties

Loved it to begin with, we are now divorced – Absolutely loved my scanpan frypan to begin with, then it betrayed me and started peeling, after 18 months. I have returned it to David Jones and just awaiting an assessment. Currently using an older frypan I had in back of cupboard, which is far far better to use and in comparison for age, has worn much better. I don’t recommend buying scanpan, after the 12 months honeymoon is over it all goes downhill, keep your receipt, you will need it!!! Show details

Extremely sad and very disappointed – I bought two ceramic titanium scan pan fry pans and very disappointed.One is peeling where the base meets the sides and I wonder how dangerous is this.Have looked after them but unfortunately do not have the receipts.They are not worth the money. Extremely disappointed. Have had my Le Creuset casseroles +pan for nearly 40 years and are still serving me well. Never again will I stray. Show details

Terrible product, but customer service 5 stars – I have had a number of Scanpan non stick pans over the years, I have always followed their instructions but with regular use they last approximately 12 - 18 months before they start to stick. The only reason I still have them is that I have kept my receipts, return them to the store of purchase, get them checked and they always give me new ones. Show details

If I could have rated it zero I would have- SCAM PAN! – This has to be the most overpriced rubbish on the market! It starts to lose its non stick pretty early (6months) using silicon and wooden utensils. And yes I have done their recommended carbon build up removal blah blah blah! Its useless, food sticks, bits are coming off into your food and its the coating coming off, not burnt on food etc, I know… Read more

how to wash a pot. Never again! Cast iron fry pan, Tefal egg pan and stainless steel the rest. Talk about scam pan!!

Faulty manufacturing, false guarantees, disappointing customer service – Got a VERY expensive 5 pc non-stick set for anniversary gift. The non-stick coating came off in huge chunks in some pots, exposing multiple layers. Others it started to bubble and then flake off. We had to throw out food because flakes of non-stick coating were getting in the food. Within 3 months the frypan was so bad we threw it in the bin and… Read more

replaced with a $20 frypan from Kmart (which is still going perfectly!). The other pots and wok we kept in drawer. Lodged a warranty claim and was told to send them back for a full replacement, however I ended up in hospital that week and didn't get to return them. Fast forward in time and now that I'm back on my feet I tried to complete the warranty claim again but was refused. They have just been sitting in drawer gathering dust unused. Am told that the 'lifetime' warranty is only 10 yrs, they believe pots are older than that (they have been sitting unused all that time!), and they even had the nerve to say the damage on the wok is because it just needs a scrub! When I enquired about replacing them earlier they had told me it was a faulty batch with the coating and that they were replacing them all, but a different story now apparently. They are going into the bin. I have noticed dept stores always have scanpan at half price. I don't think it's even worth the half price. Don't bother, get another brand. I understand that nothing lasts forever, but I am disappointed with false promises and false warranty guarantees that come at a huge price.

Dreadful. Don't waste your money – I have a non stick SCANPAN frypan. I bought it perhaps 3 years ago, my first and only SCANPAN item. Perhaps it worked OK the first 4 times but food sticks all the time. I certainly did not use high heat on it, and have never had it in the diswasher or scratched it. It is a total waste of time and food actually sticks more that in a regular frypan… Read more

that has no claim to being non stick. I wonder if it would make a novelty feature in the garden. Don't buy a non stick SCANPAN product.

Scanpan Tagine coating failure – The Titanium coating on my 3 week old tagine wiped off after going through the dishwasher (Woolies brand detergent) even though the Kitchen Warehouse website said it was dishwasher safe. I returned it to Kitchen Warehouse, they gave it to the ScanPan rep, who decided there was nothing wrong with it. I don't believe it's safe to cook in something… Read more

with a dissolving coating, so I ended up with nothing for my $118. Poor customer service from both companies. Very disappointed.

Best Warranty Ever Had – We had 2 Classic Scanpans one 32cm and one 28cm. We've used it for approx 7 years and had been looking after them quite well means no metal utensils on the pans, no high heat etc. We use gas cooking. We had a couple of rather small deep scratches on the coatings recently and were pleasantly surprised that the 2 pans have now been replaced by the… Read more

WHOLESALER after some exchange of information and photographing (all done on the internet and the post office). Of course you need to provide copy your invoice and return your old ones. They also paid all the freight costs too. It took about a month for the replacement to happen. So if you only have one pan, bad luck ! DON'T GO TO THE DEALERS (SHOPS) AS I HAD BAD EXPERIENCE WITH THEM WHEN MY PANS SHOW SCRATCHES.

The new pans are good and like the other gentleman has the egg sticked to the pan first use but it is all slippery now after the first use, don't know why but we don't care as it is absolutely slippery now.

I saw a lot of people complaining the pans lose their non stick quite quickly but i blame it on the dealers who do not advise buyer of how to clean the pan probably. We were given the "how to clean" brochure after we complaint to the dealer regarding the lost of non stick and the pans have not sticked since we follow the instructions to clean.

I now have another 2 new pans for free which will last for another ?? years (don't care how long because we are happy with 7 years already for the old ones). I will certainly buy Scanpan again.

High priced, non stick isn't that good – I really think it's criminal to say there product is so good so they can slug you with a big price but you find out its not as good as they tell it is. The non stick don't last. Please you will regret. You let them scam you, 2× pots & 1x frypan quickly lost the titanium coating.  Show details

Not good – Bought a Scanpan Ceramic Titanium in April 2014 and for the first 6 months it was good but then its non stick started to fail. We used the pan only 2 or 3 times a week and in accordance with the instructions but now, a mere two years the pan's non stick is useless and is discolored. At the same time we also bought a Scanpan Wok which is fine but the flypan was a waste of money - a $8.00 plain label from Coles performed better. .  Show details

Eggs Stick to Brand New Fry Pan First Time Used – Birthday present, brand new Fry Pan non stick. The eggs badly stuck to the "non stick surface" and it was first time used even on low heat, followed all instructions.  Show details

OK product – The nonstick coating came off after a year of use and several times through the dishwasher, and they honored the warranty. Thanks Scanpan! However, I won't use the new one in the dishwasher again.  Show details

Stove top grill - no warranty after one year – My son spent a whole lot of money on this as a gift to use on the fishburner on my cooktop. Was absolutely fantastic for grilling steaks, chops etc - absolutely loved it. Until the non-stick started to separate from the grill. Took it back to place of purchase to have replaced under warranty and was told that it wasn't covered because the… Read more

temperature had been too high. I thought the whole idea of these was to get those wonderful looking grill marks on the food, which requires quite a lot of heat - apparently not! Have replaced with a cast iron grill.

This is rubbish after 6 months – After six months this pan is rubbish everything sticks scan pan was reliable once but now you might as well throw it away font spend 100 dollars on rubbish, it's a shame they let it go so badly. They told me it's been used at too higher heat i never use it above medium yet my oven pan is great scan pan should hang their heads in shame.  Show details

cleaning difficult – cant remove all the black on outside of stainless fry pans without agressive hard cleaning.. will never buy this product again.. Show details