Shannons Bike Insurance

Lucky my wife spotted this - two years later – Luck my wife spotted this - more than two years later. Evidence is Shannons have been withdrawing premium from my credit card for two years which sadly went un-noticed by me. When contacted they claimed they had not received cancellation notice or phone call to cancel - wrong. When challenged as to how they could keep drawing when credit card… Read more

had expired the short answer is they could - my point being other organisations will send you a notification that your credit card is going to expire so you should update - apparently not Shannons.

Long-story-short, I need to send proof of disposal to them for a bike I sold over two years ago and they "may consider a partial refund". Do you think I can find PoD, sadly not.

As far as I am concerned they are thieves and will not see one cent more of my money.

Shannon's 'bike enthusiast' scam – BMW R1200R 2011 Shannon's Premium $585 (for $6000 value) Swann $323 (for $8200 min agreed value) Have also changed my BMW R1100r 1998 Shannon's Premium $349 (for $2500 value) Swann $137 (for $4160 min agreed value) Been conned that Shannon's are "Bike Enthusiast" insurance company for yrs. What a joke. Taking my 4x car policy and house and… Read more

contents from them as well. Shop around, do like for like, and you will find that Shannon's are not what they profess to be. 20+ yrs policy holder, no more.

Hanging on the telephone........waiting.........waiting.........waiting – The staff are friendly if you can contact them. Don't be surprised if the automated message says the wait time is 60 minutes and hangs up at 59 minutes. Emails do not get answered and if you get through to a human it is always another department's problem and it is back to the phone cue. Show details

Loooooong wait – Claim submitted may 13 bike picked up the next day for assessment quote accepted June 12 and today I got a message work should be completed by august 10 [Content Removed] Show details

Shannons Bike Insurance, Good Dependable Motorcycle Insurance With Helpful and Friendly Service – I have insured my two motorcycles with Shannons Bike Insurance now for three years and I have found their customer service to be very good, especially Shaun who I have spoken on the phone with several times, he is always friendly and knowledgeable about motorcycles, and is happy to make sure that you have the most suitable and economical insurance… Read more

for your requirements. I have not needed to make a claim so I cannot comment on making an insurance claim, but I feel confident that they would be helpful and dependable if and when that situation arose.

Shannons Bike Insurance, Good Dependable Motorcycle Insurance With Helpful and Friendly Service – I have insured my two motorcycles with Shannons Bike Insurance now for three years and I have found their customer service to be very good, especially Shaun who I have spoken on the phone with several times, he is always friendly and knowledgeable about motorcycles, and is happy to make sure that you have the most suitable and economical insurance… Read more

for your requirements. I have not needed to make a claim so I cannot comment on making an insurance claim, but I feel confident that they would be helpful and dependable if and when that situation arose.

Shannons supported me when in need – After losing all my Motorbikes in a garage fire. Shannons processed my claims promptly in a with no fuss . The claim was settled with a month the delay was because of limited access to the garage. I have only been with Shannons a few years after the positive experience I have Insured my House and Car and will be a long term customer . Show details

QUICK TO SAY NO TO CLAIMS – I damaged a tubeless front wheel rim in May by accidentally riding into a pothole on my BMW. There is almost nobody who can repair these and the fellow I eventually found was only able to repair it in July or August. Given I had a $500 excess I thought I might as well pay for the repair myself. As it turns out the wheel now has a slow leak but… Read more

there is no alternate repairer for these wheels other than the one I took it to. The front wheel will probably need to be replaced. Shannons have decided to decline my claim on the basis that I have a contract with the wheel's repairer and should take it up with him. Had they taken the wheel to the same repairer (there are no real alternatives) they would have had the same issue with it continuing to leak air after the repair. I am waiting on their final decision because they have suffered no prejudice by me trying to have the wheel repaired. There is a very specific section of the insurance contracts act (Section 54) that deals with insurers making adverse decisions on claims when they suffer no prejudice, albeit that the insurance contract may have a provision that they claim entitles them to decline a claim. I'll be disputing the matter at the complaints tribunal known as AFCA. It's a free service for consumers and keeps insurers accountable. I'll let you know when I have Shannons final decision.

Excellent Claim and Value – I recently had a motorbike accident, I was completely at fault. The claims team were excellent, they organised everything without me having to micromanage every step of the way, the Shannons team were calling me to follow up on everything and were very transparent. The choice of repairer was very professional, I ended up opting for a payout rather… Read more

than having the bike repaired as the repairs were about as much as the bike value, and I was looking to upgrade in the near future. I have 5 motorbikes, most of them classics and ridden seldomly. I switched over from another insurer and saved about $600 on my multi-bike discount.

Exceptional – Shannons were genuinely a pleasure to deal with with my recent claim. They were proactive, called me without me ever having to initiate contact (after I submitted the claim). There was absolutely no crap with any aspect of the claim - ie bike, riding gear and personal effects. Their higher premium was well worth it when it counted. I wanted to… Read more

share my experience to counter the negative reviews as mine was a very professional experience with them.

Price hike 28% – Shannons Comprehensive increased my premium by 28% while the agreed value has dropped. Everything else stayed the same... except that I now have a 11 year claim free period. They claim that cost have gone up 30%. I say bull and take my money elsewhere Update: I just signed up with Swann and saved a staggering 41% (same excess, same agreed value). All on line. nice and easy, the way I like it Show details

Good to deal with. Can't fault them – I hit a giant Roo on my lovely original 70's Harley. I didn't come off but he knocked it around pretty badly & it was unrideable from the scene. Shannons were good from day 1, right through to the completion of repairs which were of considerable cost. I can't fault them.  Show details

Rude, Arrogant, Overpriced – Received new policy from Shannons as a former customer of Insure My Ride no longer existed. Let it go for a month then started doing online quotes as l always do to find a better deal as Shannons was quite high. Most insurance companies will do online quotes but not Shannons, you have to call them, as l did but they wouldn't do a new quote, they… Read more

only wanted to go with over priced policy they sent me, found many more cheaper than Shannons. Wouldn't consider them.

Avoid insuring with Shannons at all costs – Had a "Not at Fault" accident on my Hyosung GT650RL a couple of weeks ago. Paid the excess immediately as the driver at fault did not stop & no details recorded. Did not receive a single follow up call from Shannons at all in two weeks to keep me apprised of the situation. I have had to do all the follow ups! When the tow driver picked up my bike,… Read more

he started it and it sounded very sick (I had not been game to start it after the accident as fuel was leaking). Quote from repairers came in at $4,070.54 according to Shannons. Agreed Value of the bike was set at $6,100. They didn't even follow up on the quote from the repairers until I made a complaint after two weeks of not hearing anything.

Received news today from Suncorp Assessor that he has decided to repair the bike stating "there was no structural damage" and "call the repairer for any more info". I am amazed they have chosen to repair the bike given how sick it sounded. Repairer says ETA is anywhere from 28 days to 10 weeks! I was stupefied that the assessor decided in his infinite wisdom not to write my bike off. He didn't even do an inspection of the bike, his decision was based purely on pictures taken by repairer, the repair quote & $$ value!

I will be taking the bike to a proper qualified bike mechanic after it is returned to me to get a proper check done to ensure there is no internal or structural damage that the repairer or Shannons is hiding. If anything like this is found, I will be asking why the bike was classified as "To be repaired", rather than a "repairable write off". May have to seek legal advice depending on outcome.

My advice to any prospective motorcycle insurance purchasers is to avoid Shannons at all costs. Customer Service is almost non-existent. They are quick to take your money and promise the earth but fail to deliver! I guess you don't know how bad an insurance company is until you have a claim with them.

Suffice to say, I will not be renewing with Shannons when my renewal is due and will avoid Suncorp companies at all costs as well.

Unbelievable service, commitment and results – I could not fault Shannon's. Unbelievable customer service. Supported me all these years and paid out insurance claim. Do yourself a favour and go with Shannon's. I can honestly say that from Debbie in Claims to Jason in assessment and to all the others I have spoken to over the phone in relation to my accident. I have nothing but the highest… Read more

praise and respect for all of them. Shannon's dealt with my claim expediently and precise. Within 10 days of lodging claim, being assessed and having bike written off, Shannon's had paid out in full the agreed Market Value of my bike. This has always, I have found, to be the case with Shannon's. I won't be riding again most likely, but if the day does come around again, Shannon's will be the first people I call for Full comprehensive Insurance. No better way to go

Premium rip off – Got a quote for motorcycle insurance and their quote was ridiculous was 400 to 600 dollars dearer than any where else .  Show details

Avoid, yet another criminal Suncorp subsidiary – Should be negative 5 stars. After spending thousands on premium some company car smashed up my cruiser while parked. Got police report, security footage, the vehicle plates everything to the book. Still they are refusing to even considering looking at a claim All they tell me that I have to mail but they never reply and only ever talk on the phone… Read more

as criminals with only first names. Because they are big they think they are imune under the law. Shame, shame, shame Suncorp you are the shame of the nation!!!

Motorcycle insurance - absolute rubbish – Just tried to insure my new Moto Guzzi with Shannon's, the same company that I have my classic cars with, and the quote came back at $900+ on bike value of $20,000. Compared with Swann at $336 for the exact same policy! I'm 50yo, max no claim bonus, no accident history, bike stays in locked garage. So apparently Shannon's believe their policy is worth 3 times as much??? If you're looking for bike insurance, look elsewhere.  Show details

Some stressful moments but generally fine – My Ducati 748 was stolen from my garage and upon contacting Shannons got the insurance claim underway. There was hoop jumping I had to go through (including providing a photo of the bike) and at times I wondered if they where looking for an excuse not to pay. (isnt that normal for insurance companies). They were friendly enough on the phone and no… Read more

one was particularly rude but after 4 weeks of not hearing anything I called and was told my claim had been approved and the cheque arrived in the mail shortly after. Overall things worked out fine but I constantly felt I I had the proverbial sword of Damocles hanging above my head.

Bike repair good experience – Crashed 883 sportster on old pacific hwy They were great with everything repaired bike with accessories and replaced riding gear only delay was with parts arriving from the states The people were very helpful I think sometimes it can be a bit of a lottery as to which claims officer you get I had a very good experience with shannons when it came time to claim.

Shannons Epic Fail!!!!! – I had my custom (iron horse) motorbike stolen 3-4 months ago and shannon's still has not made a decision on the claim. they have been rude, unhelpful, breached my privacy and trust. Thus far AAMI being their internal dispute resolution department have also been less than helpful. I would strongly advise anyone seeking insurance with shannon's,… Read more

AAMI or suncorp to reconsider, and the people / companies with a current insurance policies to reevaluate their position.

"it will take as long as it takes." [name removed] from investigations shannon's

Better service than I could have ever expected of any motorcycle insurer – I was involved in an accident on my motorcycle between Rathdownie & Kyogle in N.S.W. I reside in Brisbane. Shannons was contacted & they immediately organised towing of my vehicle. They contacted me at Lismore hospital & offered to help me with my own transport home & updated me regarding my motorcycle. My motorcycle was transported by them to a… Read more

repairer close to my home,(Quality Bike Repairs) who are absolutely excellent (and I am extremely fussy). Another call was received from Shannons regarding my damaged riding gear. An email was sent to them detailing it & in some cases the value. I received a cheque from them a week later. Whilst my bike was being repaired, Quality Bike Repairs rang to update me frequently and in a matter of only a few weeks I received a call from them to ask when I would like them to deliver it. It was delivered that afternoon. The repair was faultless. I cannot recommend both Shannons & Quality Bike Repairs highly enough. If you have a vehicle you care about and you want excellent cover & repairs, you could not do better than these people. Service, quality, helpful staff, good timeframe for whole process.

What a joke! – My husband was knocked off his beautiful R1, he was not at fault! The witness agreed, the driver admitted liability. Police report also reflects this. So why can they not do there investigations professionaly and correctly? My huband still has to pay a $700 excess for something that was not his fault? It has taken over 6 weeks to get answers… Read more

from this company and yet still no joy. Couldn't even get to speak to a manager, or anyone with some superiorty.Insurance cancelled!! Don't go here people!

Bad service when claiming

Good – far beyond the competitors on price (everything else (???)). don't go near swann for bike insurance, if you don't meet the requirements for these guys, go western QBE. great for bike insurance. they don't insure risks, so prices usually better none yet...haven't had need to test them.

Terrible – They flew an assessor up from down south to Brisbane to assess the bike and took a couple off weeks to come back with the result and did not take into account the damaged apparel and had to wait for that department to access the gear. Not very professional, Must be better Insurance company's around. friendly when signing up. Taking a long time to… Read more

process a claim,tried to talk me into canceling claim before giving me the full price all up with clothing and bike repairs.