I recently had a motorbike accident, I was completely at fault. The claims team were excellent, they organised everything without me having to micromanage every step of the way, the Shannons team were calling me to follow up on everything and were very transparent. The choice of repairer was very professional, I ended up opting for a payout rather than having the bike repaired as the repairs were about as much as the bike value, and I was looking to upgrade in the near future.
I have 5 motorbikes, most of them classics and ridden seldomly. I switched over from another insurer and saved about $600 on my multi-bike discount.

Shannons were genuinely a pleasure to deal with with my recent claim. They were proactive, called me without me ever having to initiate contact (after I submitted the claim). There was absolutely no crap with any aspect of the claim - ie bike, riding gear and personal effects. Their higher premium was well worth it when it counted. I wanted to share my experience to counter the negative reviews as mine was a very professional experience with them.

Shannons Comprehensive increased my premium by 28% while the agreed value has dropped. Everything else stayed the same... except that I now have a 11 year claim free period. They claim that cost have gone up 30%. I say bull and take my money elsewhere
Update: I just signed up with Swann and saved a staggering 41% (same excess, same agreed value). All on line. nice and easy, the way I like it

I hit a giant Roo on my lovely original 70's Harley. I didn't come off but he knocked it around pretty badly & it was unrideable from the scene.
Shannons were good from day 1, right through to the completion of repairs which were of considerable cost.
I can't fault them.

Received new policy from Shannons as a former customer of Insure My Ride no longer existed. Let it go for a month then started doing online quotes as l always do to find a better deal as Shannons was quite high. Most insurance companies will do online quotes but not Shannons, you have to call them, as l did but they wouldn't do a new quote, they only wanted to go with over priced policy they sent me, found many more cheaper than Shannons. Wouldn't consider them.

Had a "Not at Fault" accident on my Hyosung GT650RL a couple of weeks ago. Paid the excess immediately as the driver at fault did not stop & no details recorded. Did not receive a single follow up call from Shannons at all in two weeks to keep me apprised of the situation. I have had to do all the follow ups! When the tow driver picked up my bike, he started it and it sounded very sick (I had not been game to start it after the accident as fuel was leaking). Quote from repairers came in at $4,070.54 according to Shannons. Agreed Value of the bi...

I could not fault Shannon's. Unbelievable customer service. Supported me all these years and paid out insurance claim. Do yourself a favour and go with Shannon's. I can honestly say that from Debbie in Claims to Jason in assessment and to all the others I have spoken to over the phone in relation to my accident. I have nothing but the highest praise and respect for all of them. Shannon's dealt with my claim expediently and precise. Within 10 days of lodging claim, being assessed and having bike written off, Shannon's had paid out in full the ag...

Got a quote for motorcycle insurance and their quote was ridiculous was 400 to 600 dollars dearer than any where else .

Should be negative 5 stars. After spending thousands on premium some company car smashed up my cruiser while parked. Got police report, security footage, the vehicle plates everything to the book. Still they are refusing to even considering looking at a claim All they tell me that I have to mail but they never reply and only ever talk on the phone as criminals with only first names. Because they are big they think they are imune under the law. Shame, shame, shame Suncorp you are the shame of the nation!!!

Just tried to insure my new Moto Guzzi with Shannon's, the same company that I have my classic cars with, and the quote came back at $900+ on bike value of $20,000. Compared with Swann at $336 for the exact same policy!

I'm 50yo, max no claim bonus, no accident history, bike stays in locked garage. So apparently Shannon's believe their policy is worth 3 times as much???

If you're looking for bike insurance, look elsewhere.

My Ducati 748 was stolen from my garage and upon contacting Shannons got the insurance claim underway. There was hoop jumping I had to go through (including providing a photo of the bike) and at times I wondered if they where looking for an excuse not to pay. (isnt that normal for insurance companies). They were friendly enough on the phone and no one was particularly rude but after 4 weeks of not hearing anything I called and was told my claim had been approved and the cheque arrived in the mail shortly after. Overall things worked out fine but I constantly felt I I had the proverbial sword of Damocles hanging above my head.

Crashed 883 sportster on old pacific hwy

They were great with everything
repaired bike with accessories and replaced riding gear
only delay was with parts arriving from the states
The people were very helpful

I think sometimes it can be a bit of a lottery as to which claims officer you get

I had a very good experience with shannons when it came time to claim.

I had my custom (iron horse) motorbike stolen 3-4 months ago and shannon's still has not made a decision on the claim. they have been rude, unhelpful, breached my privacy and trust. Thus far AAMI being their internal dispute resolution department have also been less than helpful. I would strongly advise anyone seeking insurance with shannon's, AAMI or suncorp to reconsider, and the people / companies with a current insurance policies to reevaluate their position.

"it will take as long as it takes." [name removed] from investigations shannon's

I was involved in an accident on my motorcycle between Rathdownie & Kyogle in N.S.W. I reside in Brisbane. Shannons was contacted & they immediately organised towing of my vehicle. They contacted me at Lismore hospital & offered to help me with my own transport home & updated me regarding my motorcycle. My motorcycle was transported by them to a repairer close to my home,(Quality Bike Repairs) who are absolutely excellent (and I am extremely fussy). Another call was received from Shannons regarding my damaged riding gear. An email was sent to t...

My husband was knocked off his beautiful R1, he was not at fault! The witness agreed, the driver admitted liability. Police report also reflects this.

So why can they not do there investigations professionaly and correctly? My huband still has to pay a $700 excess for something that was not his fault?

It has taken over 6 weeks to get answers from this company and yet still no joy. Couldn't even get to speak to a manager, or anyone with some superiorty.Insurance cancelled!! Don't go here people!

Bad service when claiming

far beyond the competitors on price (everything else (???)). don't go near swann for bike insurance, if you don't meet the requirements for these guys, go western QBE.
great for bike insurance. they don't insure risks, so prices usually better
none yet...haven't had need to test them.

They flew an assessor up from down south to Brisbane to assess the bike and took a couple off weeks to come back with the result and did not take into account the damaged apparel and had to wait for that department to access the gear. Not very professional, Must be better Insurance company's around.
friendly when signing up.
Taking a long time to process a claim,tried to talk me into canceling claim before giving me the full price all up with clothing and bike repairs.