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Siemens EH975SZ17E
Greg H.Greater Melbourne (Inner), VIC
- 2 reviews
Designed to brake down.
Well I wouldn't go near Siemens if I was a new customer. After owing an induction hob for about 3 years and a very good experience the cooktop decided to blow up. I called Siemens the tech came and and fixed it ,next day after repair it blew up again so I called tech support and they came and fixed it again. This happened 3 times same fault always the repair only lasted one day before breaking down again. It looked like the hob cannot be repaired even by Siemens technicians. After all the failed attempts Siemens informed me that they are going ...Read more
to replace the hob for a new one. Few weeks went past and now Siemens is telling me the hob is not covered by the warranty BC I bought it from a internet retailer who supplied me EU stock. What other stock is there ???? None of it is manufactured in Australia, it looks like they cannot repair their own products who develop a catastrophic failure after few years of use .Purchased in January 2016 at Euro Appliances for $1,700.00.
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George RAU
Shame that it take only 4 pots
Agree with comment above regarding limit of pots at same time (4 maximum).Yes it take few seconds to switch on but in overall it is fast and controls are easy to use. So far after 18 months no cracks or any other nastiness.
Would recommend Italian rangehood Sirus to compliment cooktop.
1 comment
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CarbenSydney
- 2 reviews
- 6 likes
Make your decision carefully - disappointed with my investment
I was also encouraged by Winnings to spend $7000 on this cooktop from Siemens and also have no idea how the damage could have occurred. I have had it for around 18 months and the corners have chipped and I also have a crack appearing in the middle of one side. I received excellent warranty after sales service by Siemens - fast and professional. Unfortunately, it is not a warranty claim and it could be due to installation (perhaps Winnings could have provided more of an after sales service here to have communicated this to the installers). M...Read more
y disappointment is that I don't recall ever dropping anything on it and even if I did, for $7000, I would have expected something more robust - it is supposed to be the showpiece of my kitchen. In terms of functionality, it can only take 4 pans and it says it is receptive to size and location but in fact you can't have more than two in one zone ie so like all the other induction cooktops it can only take a certain number of pans in a certain number of zones. The detection of the dials is tricky because it doesn't work if your hands are wet and mine frequently are when cooking. It also takes a long time to turn on (a few seconds, but you have to wait for it to turn on, then turn on the zone separately).Similar opinion? Write a review on ProductReview.com.au!
DianneSydney
Broken front left corner of glass top
I too was encouraged by winnings to buy a Siemens induction cook top.
Installed middle of 2016 as renovations completed.
I have not dropped anything on it
I was astounded and disappointed to find a crack across the corner.
Apart from this problem which appears to be a failure of design and not built for purpose.
1 comment
Bosch H.Siemens
Hi Dianne,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens Cooktop EH975SZ17E.
We'd like to help you investigate, so could you pl... Read more
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Kim FMalvern East
Be careful about buying this cooktop. I wish I had of read these reviews before buying!
Like the other reviewers, we have also had the same problem. After being convinced by E and S trading these appliances were top quality, reliable and robust, we renovated our kitchen with all Siemens appliances, including two ovens, a warming drawer, dishwasher and hob (around $15,000 spend). However, with no apparent cause, the right hand front corner of our Siemens glass induction cooktop has cracked after around a month and half of use, leaving a very sharp and hazardous edge which looks awful. It was only noticed on cleaning. On contacting...Read more
Siemens, they arranged to send a contract serviceman (not a Siemens employee) who wanted to charge for a look. He wouldn't tell us how much it was to come out and take a look. We reverted back to Siemens through E and S trading that we thought this was poor service for a near new appliance for what we believed at the time may be a warranty claim. To Siemens credit they then arranged for another serviceman to come out without charge to us to evaluate. However, the only purpose of this visit was to verify if it was a warranty claim or not. The serviceman deemed that it was our fault, and not due to improper installation, but abuse. However, he was unable to indicate what our options were to repair the glass top. On contacting Siemens after the service visit, no further advice was given regarding repair choices for the cooktop. Basically the attitude seemed to be "So sad, too bad". I find it remarkable that there appears to be multiple issues with cracked corners at the front corners of these cooktops per the other reviews yet Siemens are unable to proffer a possible repair solution. I can't therefore recommend the purchase of this cooktop on the basis of what appears to be a design flaw, it's lack of robustness and poor after sales service and support from Siemens.Similar opinion? Write a review on ProductReview.com.au!
MalindaMelbourne
- 11 reviews
- 11 likes
Does the job. Burnt like marks appeared underneath the glass visible from outside
We have been using this Siemens induction cooktop for last 6 months and functionally it’'s perfect. Every power level (heat level) change gets affected immediately, not like Gas. Function touch buttons/sections are very responsive and accurate. Very easy to clean as it simply a glass top. Recently we have noticed there are some pot marks slightly underneath the glass. As they are not ON the glass, I can'’t say it’'s due to careless use of the unit. These pot size round marks appear under the glass as it may have burned some coating underneath. ...Read more
Though it hasn'’t cause any issues with its functionality. I don’t know whether such defect is covered under warranty, if Siemens are monitoring this site please respond. Looks really good in our new kitchen along with the Siemens oven. Our electricity bill almost doubled compared to previous month and compared to the bill from previous years same period. Must be using a lot of electricity though we haven’t used boost function other than couple of times. I have seen reviews from others on induction cook-tops that electricity usage hasn’t spiked like this for them. Functionally, I have nothing to complain as it’s doing the job perfectly. Unhappy about the circle marks appeared underneath the glass as it’s noticeable under the lights for the premium price we paid.3 comments
SiemensHome AUSiemens
Hi Malinda,
Thanks for your review. We appreciate your feedback about your Siemens EH975SZ17E cooktop. ... Read more
We're glad to hear that you're overall happy with the performance of your cooktop, however can appreciate your frustration at the pot marks appearing on the glass. To remove these marks we recommend trying ceramic glass cleaner. In regards to the boost function, this function has been designed to draw more electricity to the cooktop to ensure that the surface heats up quicker. However this function should not drastically increase your electricity usage if used only every now and then as you have stated. If you're still experiencing the pot marks after trying ceramic glass cleaner and still experiencing a high electricity bill which you believe is a result of the cooktop, please do not hesitate to contact our After Sales Support team on 1300 369 744. Regards, BoschHomeAuAppreciate your tips in cleaning pot marks. I'll try that and update with results.
With the ceramic glass cleaner all marks disappeared. Now the unit looks brand new after two years usage. This surely is a 5 star appliance.
Thanks
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Clare HMelbourne
- 2 reviews
- 4 likes
Induction cooktop cracked in corners
We bought a Siemens induction cooktop also and have had the problem of the front corners of the glass (on both sides) have cracked. I do not recall an incident that occurred to make this happen either. I contacted Siemens and they did send out a technician who took photos and said it wasn't uncommon for there to be undetectable cracks in these glass tops.
Anyway, the long and short of it is, Siemens (despite the 5 year warranty- and i also think this is a waste of time) have said they will not repair or replace the glass under warranty as th...Read more
4 comments
SiemensHome AUSiemens
Hi Clare,
We're sorry to hear that you were unhappy with the decision made regarding the repairs of your Siemens EH975SZ17E Cooktop and can appreciate your frustration at the potential costs involved. ... Read more
Unfortunately, in order to protect our customer's privacy, we're not able to discuss the details of specific warranty claims online, however we're always happy to investigate further. Could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH204681 in the subject line so we're able to assist you further? Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt. Regards, BoschHomeAuYes, thank you, I have actually contacted you but was told this problem is not covered under your 5 year warranty.
After 6 months, I have been offered a replacement glass top and Bosch/Siemens have agreed ( as a gesture of "goodwill") to pay half the cost of the replacement glass top but not the installation. Th... Read more
e e mail stated for me to call the spare parts department, order the part, pay for the installation and then forward the invoice. Here's where their APALLING!!!!!!! service comes in...I have tried to call the service department 20 times!! I have been left on hold in a loop message that eventually just cuts you off. So, even if I wanted to take up this offer, I am unable to do so. The risk of ordering the part on line may mean I inadvertantly order the wrong part and given their very poor track record of service, I cannot imagine how difficult this would be to sort out. Think very carefully about any Siemens product- they do not have an aftersales service and don't bother thinking you are covered regardless of what type of warranty they offer! SERIOUSLY!!Similar opinion? Write a review on ProductReview.com.au!
SophiaSydney
Cracked cooktop
Great looking cooktop, easy to use, 5 zones, looks fantastic in our recently renovated kitchen, however one of the front corners cracked. I don't recall dropping anything on it, just noticed when cleaning it. We bought this cooktop six months ago after guy from "winning appliances" reassured us that the glass is not too fragile for kitchen environment as this was our main concern. Using it only for six months( not every day) makes me very disappointed. Called Siemens, they allocated a service agent which after contacting me said he is not goin...Read more
g to come and inspect it as cracked glass is not a " warranty item" and he was worried that Siemens will not pay his bill. After spending so much money on renovations and that cooktop was around $3,500 and also we bought all of the other kitchen appliances from Siemens as they offer 5 year warranty makes you think was it really worth it. We are extremely disappointed with how we are being treated after we spend so much money on what we thought "quality product" May 24th 2018 Update: This is so frustrating Here we go again, first time it happened a 1.5 years ago and now I have a cracked cooktop once more. This is so frustrating, I did drop a small spice jar and The cooktop cracked again and of course it won’t be covered under warranty as it was my fault. I’m soo upset and angry, after spending so much money on Siemens appliances i was constantly cautious worrying that it will happen again and it did. Very disappointed, the glass is very delicate if after dropping small spice jar it instantly cracked. That’s not what I expected from an expensive brand. We have all Siemens appliances and only the cooktop is causing me so many problems. Even when talking to other people they thinking this is ridiculous to have something like it in the kitchen, you use heavy pots and occasionally you will drop things and this shouldn’t have happened.3 comments
SiemensHome AUSiemens
Hi Sophia,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens EH975SZ17E Cooktop and can appreciate your disappointment. ... Read more
We're also extremely disappointed to hear that the service agent we allocated to investigate your cooktop has refused to assess the crack in the glass. Could you please provide us with your Customer Reference Number so we're able to identify you in our system and get in touch to assist you further? If you don't have this number could you please send us an email at MEL-ASS-Management@bshg.com, listing the problems you are having and quoting BSH204156 in the subject line. Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further. Regards, SiemensHomeAuSince my review I have to say that I was contacted by Siemens and the issue was resolved, Siemens replaced the glass top for us but we had to pay for the installation. The cooktop is great to use and ... Read more
I still love to use it, love cooking on it but I am very cautious now and lost that condidence in the warranty which supposed to be for 5 years but as per reviews below doesn't cover for the most common problems( cracked glass) I believe that customers looking to buy should be aware of that issue.Here we go again, I have a cracked cooktop once more. This is so frustrating, I did drop a small spice jar and The cooktop cracked again and of course it won’t be covered under warranty as it was my f... Read more
ault. I’m soo upset and angry, after spending so much money on Siemens appliances i was constantly cautious worrying that it will happen again and it did. Very disappointed, the glass is very delicate if after dropping small spice jar it instantly cracked. That’s not what I expected from an expensive brandSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Greg H.asked
Well I wouldn't go near Siemens if I was a new customer. After owing an induction hob for about 3 years and a very good experience the cooktop decided to blow up. I called Siemens the tech came and and fixed it ,next day after repair it blew up again so I called tech support and they came and fixed it again. This happened 3 times same fault always the repair only lasted one day before breaking down again. It looked like the hob cannot be repaired even by Siemens technicians. After all the failed attempts Siemens informed me that they are going to replace the hob for a new one. Few weeks went past and now Siemens is telling me the hob is not covered by the warranty BC I bought it from a internet retailer who supplied me EU stock. What other stock is there ???? None of it is manufactured in Australia, it looks like they cannot repair their own products who develop a catastrophic failure after few years of use .
2 answers
Bosch H.Siemens
Hi Greg,
Thanks for the question regarding your Siemens cooktop.
Siemens Australia go through a lot of work to make sure the appliances we import for our Australian customers are safe and fit to use and are able to supply a warranty because of this. If an appliance is imported through a third party then we would not be able to guarantee where it came from or whether it was made with the Australian power supply and other conditions in mind.
If you need any more help, feel free to contact us on 1300 167 425.
Regards,
Siemens Home Australia.
Please, Australia is not the moon and power requirements are identical hence the appliance worked just fine for 3 years. They might be different if you send your products to US but not to Australia. You have fixed the appliance 3 times and 3 times it failed after your repair. Then I was told and emailed that BC of unsuccessful repairs you are happy to swap the unit. All this taking now over 2 months during which I'm unable to cook for my family. When I call your customer service I'm told that you still considering what to do. I have contacted ACCC as this is not on. I did not import the appliance through 3rd party, I bought it from internet retailer and he got the appliance from Siemens, if I bought it from Harvey Norman online wouldn't that be the same?
gymjunky69asked
I'm looking at purchasing the EX975LVC1E induction cooktop and after reading some reviews about your inductions I'm a bit concerned about the glass cracking as it's thin and if you'll cover it under the 5 year warranty?
3 answers
Hi there ... I don't think if the glass cracks it'll be covered under warranty, better to check on that with a dealer or Siemens directly. Anyhow we have not been very very careful when placing pots and pans on the glass. It's very tough and doesn't break unless you use something like a hammer :-) I had some stain marks on the glass sometime ago and as Siemens instructed, used ceramic glass cleaner to clean that and it looks brand new now.
It really a good induction, bit too much technology for it to be a cooker :-)
Hope this helps.
Cheers
Thanks Malinda
SiemensHome AUSiemens
Hi gymjunky69,
Thanks for your question regarding the Siemens EH975SZ17E Cooktop.
We would recommend ensuring that your installer is a qualified one and that they use the brackets provided with the appliance, while following the installation instructions carefully, as most cracks formed are compression cracks which are due to incorrect mounting of the frame to the appliance.
The glass used in our induction cooktops is CERAN, a tough and long lasting glass ceramic material.
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 167 425 during business hours.
Regards, SiemensHomeAu
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Bosch H.Siemens
Hi George R, Thanks for the feedback about your Siemens SN478S03TA Dishwasher, we really appreciate it and we're glad to hear that overall the appliance is serving you well. Thank you for sharing your... Read more
tip's for other customers regarding the advantages and disadvantages you've experienced. If you have any future queries, please feel free to contact us on 1300 167 425 to discuss further. Regards, Siemens Home Australia.