Silverchain

I have made several calls to Silverchain and can't fault their initial telephone conversations. Antonella went above and beyond her call of duty to organise a 3 way link up with My Aged Care to navigate the assessment decision. But as the funding is not available at the present time, I will definately be back in touch with Antonella to help with all the Provider work. A happy Qld carer.

One star is generous. Their case managers don't go and see their clients the rostering comes from a central system where you can get a call with a change in time but no account of the needs of the client, their constant outsourcing creating higher cost rates for customers for them be told there is no funds for other needs. Then if you need a new… Read more

assessment it takes many months because they are "too busy ". There is no communication between case managers and their workers.

This review is for Silverchain Hospice. I am unable to fully express the gratitude I have for the nurses, doctors who helped care for my mum Pamela during her last weeks of suffering from cancer. The care, prompt response on phone, and attendance was amazing. I can honestly say each and every nurse and doctor who attended Mum showed care,… Read more

patience, expertise and genuine concern at every instance. They made sure Mum was comfortable and in minimal pain in those last weeks. They clearly explained to us everything they did and medicines administered to Mum, and also what we should expect at each stage. Their care also extended to us, the family. It was Mum's wish to be at home and not hospital for her last weeks, and we would not have been able to fulfill this important wish for her without the help of the team from Hospice. Our eternal gratitude to the team - Michelle, Kym, Donnia, Steve, Pauline, just a few names of the many who assisted. Our heartfelt thanks to each and everyone of you.

They have not updated their information on the My Aged care website, so they came up in a search for my area. However, upon phoning and waiting on hold for 25 mins, I was told they don't service my area. Very poor show and a waste of everyone's time.

Very unorganised, alot of their cleaners haven't got a clue how to clean properly, they change times, nit thoughtful at all.

Disappointing experience before services even began. Unfortunately, I decided not to proceed with Silverchain based purely on our initial customer service experience. I simply wanted to organise a future domestic cleaning service for my parents. To have what ultimately would be a 10-minute conversation with a coordinator, I was required to wait… Read more

four working days for the scheduled phone call. For an organisation providing services to older people and their families, this immediately gave me very little confidence about what communication would be like once services actually commenced. If it takes four working days to have a basic conversation about arranging a service, I have to question what would happen if there was a problem with a cleaner, a cancellation or something that genuinely needed prompt attention. When I raised this concern with Stacey, the explanation was simply that they were busy. What disappointed me even more was that she seemed quite comfortable for us to move on to another provider rather than genuinely acknowledging or taking on board the feedback. Being busy isn't really an adequate explanation for poor accessibility and communication. A large home-care organisation should have systems and staffing in place to provide timely customer service, particularly when dealing with elderly clients and their families. I understand that demand can fluctuate and staff can be busy, but four working days to wait for a 10-minute introductory phone conversation is not a service standard I was comfortable accepting for my parents.

My wife used Silver Chain and they didn't do much and I wouldn't advise anyone to go with them we finished with them over 2 years ago and we are only on a pension they are meant to help people but we keep getting letters from them asking for donations I think they have a nerve asking pensioners to give them money we will never use them again

This organisation is terrible, they continually, keep changing my mother's shower schedule!?!!???!!!!!!!!!!!!!!!!!!

Just want to acknowledge all the nurses at silver chain you are all doing a great and very professional and caring Thankyou Andre

I am absolutely disgusted with the service provided by Silverchain Group. The complete lack of organisation and basic respect for elderly clients is shocking. My elderly mother is supposed to receive home help at agreed times, yet they repeatedly send staff at completely different, unarranged times. There is no consistency whatsoever—she’s been… Read more

given three different scheduled times for her cleaner, and even then, the cleaner turns up at entirely different times again. It’s confusing, stressful, and completely unacceptable for someone who relies on routine and stability.

It’s even more important that times are accurate because she has multiple medical appointments that need to be worked around. When appointments and care visits clash due to their mistakes, it creates unnecessary stress and disruption to her health care.

To make matters worse, when my mother tried to clarify the timing, one of their phone staff rudely told her she had “got the time wrong”—despite three witnesses hearing the original agreed time. Instead of taking responsibility, they dismiss and blame an elderly client. It’s disrespectful and frankly cruel.

On top of that, the way they treat their own cleaners appears just as poor—disorganised scheduling, lack of communication, and no regard for anyone’s time.

This service is unreliable, unprofessional, and deeply frustrating. Families trust organisations like this to care for vulnerable people, and Silverchain Group is failing badly.

I would like to thank the home care and clinical nurses who attended to my treatment and recovery this year. All the nurses had a pleasant demeanor and were very patient and helpful. They went out of their way to assist me during the difficult weeks and months. Their empathy, knowledge and guidance helped me to recover much better and faster than… Read more

what was expected. I would like to offer my deepest gratitude to all the hard-working nurses at Silverchain, God bless you all for the fantastic job that you are doing to help not only individuals but entire families.

RDNS exceptional service – We couldn't be happier with the professional and personable service provided by the RDNS dietician. Naomi, the dietician, displays empathy and sensitivity. Her knowledge is astounding and the guidance she provides is practical and beneficial.