Smeg Combi Steam Oven SOPA6302S2PN

SMEG Faulty Combi Ovens – I purchased 2 x Smeg Linea Combi Steam ovens costing $7,980 in February 2023. Both cooked beautifully. In November 2023, Oven #1 started showing an error when trying to use the pyrolytic function. It was reported to SMEG and they sent a contractor to look at it. After several visits and replacing various parts, it still showed the error. Six months later, I complained that nothing had been resolved and SMEG replaced the oven. I have not been brave enough to try the pyrolytic function since.

Oven #2 stopped working in February 2024 with an error that the reservoir needed emptying when there was no water in the reservoir. It was reported to SMEG and a different contractor came out. He left and said he would order parts. Four months later I am still waiting and have sent approximately 10 emails to SMEG regarding this. The oven does not work at all.

Every time I contact SMEG, I have to go through the full explanation all over again, and produce proof of purchase all over again.

UPDATE: The part we had been waiting 4 months for turned out to be faulty as well. In September 2024 another part was tested and then installed, and the oven has worked well since.