Smeg PM6912WLDRAU
VerifiedMPN: PM6912WLDRAU1 review
- +1
Not Durable - Scratches terribly – I am now up to my 3rd glass top replacement. Cracks developed within the first week and replaced. After a short while, cracks appeared again. Technician said they were scratches, however, there is no way they could have scratched in those patterns. He did admit they were very deep, so replaced in good faith. A third replacement, and scratches appear again! I am so careful with this cook top. I use a silicone mat when I put anything on it. I wipe the bottom of the pots before I use it. I use the pots and fry pan that came with the cook top. I would expect a $6000 cook top would be far more durable. I have no enjoyment in using it as I am too scared to use it as it should be used. And yet, I still get a deep scratch/crack in it! How??? I wish I NEVER bought it.
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Thank you for your comments. We would love to be given an opportunity to get our Technical Team to inspect this cooktop and ascertain what is causing these deep scratches, we have not had a problems like you have outlined above. Can you kindly email us direct with your full name, address and a contact telephone number so that our Technical Team can organise a mutually convenient day and time to inspect this damage. Our email address is service@smeg.com.au and please mark to the attention of Lesley - Kind Regards, Smeg Australia.