Smeg SA611XA-1 Questions & Answers

Found reversed unlock , worked out how to do it. Press power (shows 4 Ls). within 5 secs press '-' and forward right '+' at the same time. (Shows 4 0s (or H if still hot)). Release, now press '-' by itself. (turns off) . Hopefully working on next power up.

Dear amoola y., Your cooktop has the safety lock activated. Please refer to page 6 of the manual to unlock it. Regards Smeg

Sorry I don't have any manual, can you send me photos for page 6 please

search for smeg manual SA611XC-1 go to Unlocking. NB it is 2 steps after 2 button press - you must do the 1 button to unlock. Will end up powered off - but should work when you power it on again. NB if Left button does not work try using the right forward.

I have no answers only a question !!!.

Dear Carole, Thanks for your enquiry. We recommend you use a product called Cerapol which you can purchase at the supermarket. Once you have cleaned your cooktop with this product we suggest you use a microfibre cloth to polish it dry. Regards Smeg

Thankyou, I shall give it a try although requiring a special product for cleaning the cooktop feels counter intuitive...surely it could be an easier, everyday fix? A new expensive item shouldn't look like this. Carole

Dear Carole, The marks are caused by residue on the base of the cookware or the type of cookware you are using. Sometimes a special product is required to remove these marks between regular cleaning. Regards Smeg

Thanks, I have used the special cleaner and have most of the marks off now. Cookware is all new and good quality.

Hi Ricki, To unlock the control panel, select the - and + key of the front right zone simultaneously. Regards Smeg

I strongly suggest you speak to the Smeg Customer Service people. I have found them extremely helpful in the past. You will see a contact name with other Smeg product reviews - the gentleman's name is Steve.

Hi Wayne. Have you contacted us to discuss this matter? We would love to have the opportunity to assist you with this problem, please email us direct with your full name, address and contact telephone number. We will then contact you to discuss. Our email address is service@smeg.com.au and please mark to the attention of Lesley. Kind Regards, Smeg Australia.

Wayne, a shame you trusted in a name brand and it's let you down. My elderly parents had one installed as part of a new house package. They refused to use it due to the format of touch buttons on a red hot cooktop. So I bought them a Westinghouse with dial controls and had that installed. The SMEG is still in the original box. Your welcome to it if you pay for freight or want to pick it up in Brisbane. No warranty though . :)

Hi Andrew Do you still have the cook top

Have you been in touch with the company ? I have found them to be very helpful. If you look at some of the reviews you might find the name of the gentleman.

Hi Deb , like my parents and the rest of the unfortunate people who've bought this name brand expecting quality, you've bought a dud, rubbish dumped on the australian market . Expect the SMEG agent to be in touch shortly. He reads these. I suggest buying a Westinghouse WHC642BA. Pretty sure its what i got the folks. Fantastic cooktop. 5 star rating , SMEG gets 1.5 stars, the .5 is for being a "name brand". :) I just responded here as product review asked me to so... There it is , SMEG, now a rubbish name brand.

I bought my new Smeg as the home has that brand appliances and their customer service was great. I do, however, also feel the ceramic is not as good as others I have had in former properties. It seems to be 'fragile' and unfortunately does scratch, no matter what care is taken.

Dear Deb, can you kindly contact us direct to discuss this matter we would love to assist you as we do with all of our Smeg Customers who not only post on Product Review but other platforms as well. Can you email us direct on service@smeg.com.au - please provide us with your full name, address and a contact telephone number - we await your response. Kind Regards, Smeg Australia.

Hi Jon - no, I have not had nay issue with cracking so I think perhaps it is lack of care by you a perhaps a previous tenant. Did you not see and report this crack when you first moved in ? Do you know how/when the crack appeared ?

Hi no I didn’t notice the crack until last week when I was cooking and saw that it had crack through and then I traced it and saw it at the corner a small tiny chip. Been using it for close to 2 years now. Staining was obvious delevoping over time. Been reading the manual online and things like surface of cooking ware and etc can damage the surface.. clearly I was not given a manual when I started renting and taking over so no precaution was given. Was just taught how to turn it on and off.

Thank you for your enquiry. It could possibly be a PCB error, can you please email us direct with your full name, address and a contact telephone number - our email is: service@smeg.com.au once we have this information we will then be in direct contact to discuss this matter. Kind Regards SMEG AUSTRALIA

Hi Suzie, This discolouring ring is generally caused to food/oil residue on the bottom of the pots. As the pots heats, so to does the residue, leaving the marks. We suggest using a product called cerapol and a razor blade scraper to remove the marks and make sure the base of the pots/pans are clean.

Regards,

Smeg Tech Support.

hi Julia, i had a look online and i can't seems to find any difference. i think when i look at it when i first bought it one of the model had knobs rather than the touch screen. maybe thats the difference. the online information also states the SA611XA-A is commercial but it looks the same to me. perhaps the internals are made to a higher standard to withstand commercial use. to be honest the unit i bought to this day haven't given any issues. will happily buy another one.

Hi Julia, thank you for taking the time to ask your question. In order for me to best assist you directly with your enquiry please contact me on (02) 8667 4855 or alternatively you can reach me on kylie.bowmaker@smeg.com.au. Look forward to hearing from you.

Yes i still have the Smeg cooktop, still works ! great design with no knob control so cleaning is very easy, very quick heat up. looks great no need with special cleaning product, they are overated, wife just use warm/hot soapy water to take off any oil/grease splatter etc, than wipe over with dry clean cloth ( and windex if you want to ) so theres no streaks, don't use that Jiff thing with rough paste, it'll scratch it

if " food stuff " is stuck to the glass top, the cooktop came with a flat knife scraper, use that with hot/warm soapy water

That's great. Thanks for answering. :-D

I am considering buying one of these and want to know how it compares to gas cooking? does it take longer to boil a pot of water than gas or is it quicker?

to be honest Monica i don't know. if i have a gas i would be able to compare, i went from a coil top to this. all i can say is that my wife cook spagatti and 2 mins noodles ( amongst others food on the unit ) and she never complain on the boiling time. i do the 2 mins noodle myself on special occasion and never had a concern on time. the unit heats up instantly when you set to max 9 ( it goes from 1 to 9 ) it glows fully red and you can feel instant heat. only thing she would ask for is probably the next size up ( 900mm wide i think, this one is 600mm ) which is wider so she can use big pots which i will do when we renovate the kitchen. mother in law have the Smeg gas top and all i can think of when i see it each time is the cleaning, this flat cooktop is the way to go. having said that if you have gas and you do a lot of cooking you might also want to consider the running cost of gas vs electricity. we don't have gas so the decision was easy.

i can't answer that as i haven't use a wog on it, sorry,

i think you should ring Smeg and ask them the questions

I have cooked in woks for years on old-school "coil" elements from the seventies on without any great probs. Using the SA661X version I can say that almost any zone/element, but especially the big dual zone element, easily gets much hotter than all those!

This unit is installed where the user does not do wok cooking and I have not tried it personally on this unit but it certainly seems to easily get way hot enough - but if I was doing a lot of bashing and tossing with a wok I would consider alternatives to ceramic tops - even the best will shatter!

I would also add that wok cooking with just the small flat bottom of a wok contacting a small flat surface is not really using the wok in an ideal manner - sometimes the heating of the sides of the wok more important than direct heat on the wok's bottom. There are gas and induction units that would do "real" wok cooking better even though the elements/zones on this unit will get hot enough!

See also suggestion by "stick on Jun 7, 2013".