Brand new oven does not work properly
The SMEG customer service for QLD is fantastic, which is worth an extra star.
Brand new SMEG installed today - read the instructions before even turning it on. Followed instructions for first use to a tee and after 1.5 hrs just barely warm. Tried every cooking setting - same results. A few times it wouldn't even start due to open door - which was definitely closed. Now the internal light is still on despite turning the oven off hours ago. The two knob navigational system is cumbersome compared to some cheaper brands. Good amount of cooking sp...ace inside considering the shorter size. Called SMEG customer service re the heating issue - quickly confirmed via phone that it is a warranty issue. A quick email of the invoice while on the phone and a service job was logged with the closed service technician. Very happy with the customer service - just bitterly disappointed that a brand new $5000 oven doesn't even work out of the box and seems to be a not an unusual issue. First appliance we have ever gone "top of the line" for after 10 years with a no name brand oven that worked just fine and died a natural death. We were limited with choices due to the cavity space available but honestly we should have gone a cheaper model. Pretty disappointed, hopefully it can be fixed. If it can be fixed and works really well, I will consider changing the star rating.
Purchased in September 2019.
Good oven but misses being great
First the bad. The controls were designed by a deluded person who was once scared by a computer. The 'knobs' are essentially joy sticks where you have to navigate through menus each time and none of the settings get memorised for next use. Irritating not a problem. It has to be noted SMEG is not alone in perverse controls.
The racks and telescoping side rails need to be removed for a pyrolytic cleaning cycle. The Americans got past this decades ago. Easy to remove but inconvenient to replace and the side rail units have squared edges on ...round structures that can, will, and do scratch the oven interior if not properly aligned for re-insertion. How hard would it be to round and polish them? The spacing between the 3 non-adjustable shelf heights does not always work to use 2 levels simultaneously. A previous model apparently had 4 non-telescoping rails spaced better. Some of the settings take inordinately long to pre-heat. The 'solution' is to use fan forced or supercook to preheat and change to the desired cooking mode; that requires a 5 second press of the control to cancel that mode and then navigating to the desired mode, resetting the temperature, and (re)starting it. If the door is opened or ajar when a pyrolytic clean is started it shows an error code 4 after a few minutes and cancels the clean. How hard would it have been to display 'door open!'? You only need to experience this once to learn about the error code, but to me it shows a lack of maturity. Again SMEG is not alone doing such things.
Recently purchased and love the oven. Great for cooking variety of food, good at various temperatures & works well multiple times throughout the day. However, now has a clicking sound while cooking which is quite annoying. Cannot ascertain the issue for it to stop. Happens at different temperatures & different settings. Appreciate some help.
Like it but long time to preheat
I like the oven as it is quiet and looks great BUT it takes a very very long time to preheat. Over 1 hour to get to 220 degrees which is obviously too long. Hopefully someone from Smeg will contact me so we can discuss if there is a problem.
Questions & Answers
We have had a smeg oven SFPA7395x for 2.5 years.recently the oven just turns off with clock display blinking like a power cut although no power cut.we have had the supply checked the 15 amp power point replaced lead replaced with new 15amp plug, the circuit breaker replaced.after all this we turned the power back on and the oven cut off again.the clock has cut off set several times since.We are about to get a new Kitchen and were going to put the 900 oven in but are reluctant now with the problems we are having.
Dear mark c,
Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: email@example.com and please mark to the attention of Lesley.
Regards, Smeg Australia.
Every time I have my oven on (fan forced) for over 30/40 mins, it locks itself and turns off. I am trying to cook meat for 3+ hours, and after 40 mins the light turned green, and it then turned off. Have I changed a setting somehow, and how can I stop it from dropping heat?
Hi there I have purchased a SFPR9395X approx 3 months ago I have noticed the display clock does not stay on permanitely the door needs a harder push to make sure the oven is heating correctly and on some occasions it takes along time to pre heat
Hi Dimitra J thank you for your enquiry. We would love to have the opportunity to assist you with your problem, can you kindly phone us direct on 02 8667 4833 or email us direct at firstname.lastname@example.org - please provide us with your full name, address and contact number and we will be in touch. Kind Regards, Smeg Australia.
|Features||Child Safety Lock and Pyrolytic (Self-Cleaning)|
|Colour / Finish||Stainless Steel|
|Dimensions||597 x 698 x 566 mm|
|Manufacturer Warranty||2 year(s)|
|Release date||Nov 2014|
- MPN: 35917156
- GTIN13: 8017709207519
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