never buy one
takes ages to reach temperature even then it not right , oven temperature will suddenly drop 80 degrees for no reason many functions do not work , such as oven plus grill / grill does not come on!! preset works goes up to temperature wow some thing works!!! unfortunately it does not turn OFF!! this is only Three and half years old technician said a new computer board may fix it but no guarantees , for the $800 , I have purchased very very expensive rubbish my old oven lasted 14 I'm having this taken to the tip and buying a real oven that works, before I do I am doing a video of the malfunctions and showing it on it's final resting place the TIP!!!
Purchased for $5,000.
We upgraded to Smeg appliances during build and paid premium. SFPA9395 Oven door have issues from past few months, does not close fully. We were advised door for these ovens are pretty heavy. Tech is working on replacing hinges. I feel sorry to say that I was not expecting this sort of miss from such an expensive 5k+ such reputed Smeg appliance atleast.
Purchased in May 2019.
Dangerous Software problems
After 4 months My SFPA7395X2 has started to show similar software issues that others have reported. The controls just freeze randomly and the clock freezes as well. Its dangerous because it gets stuck in the ON state and needs to be turned off at the circuit breaker. Not expected from a 5000 dollar device
Purchased at Harvey Norman for $4,924.
Brand new oven changed over from brand new . Now control knob will not switch off oven , power has to be off to re set.,smeg rep from Adelaide promised to call but never does.
Purchased in December 2019 at Harvey Norman Retail Stores - Appliances.
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Brand new oven does not work properly
The SMEG customer service for QLD is fantastic, which is worth an extra star.
Brand new SMEG installed today - read the instructions before even turning it on. Followed instructions for first use to a tee and after 1.5 hrs just barely warm. Tried every cooking setting - same results. A few times it wouldn't even start due to open door - which was definitely closed. Now the internal light is still on despite turning the oven off hours ago. The two knob navigational system is cumbersome compared to some cheaper brands. Good amount of cooking sp...ace inside considering the shorter size. Called SMEG customer service re the heating issue - quickly confirmed via phone that it is a warranty issue. A quick email of the invoice while on the phone and a service job was logged with the closed service technician. Very happy with the customer service - just bitterly disappointed that a brand new $5000 oven doesn't even work out of the box and seems to be a not an unusual issue. First appliance we have ever gone "top of the line" for after 10 years with a no name brand oven that worked just fine and died a natural death. We were limited with choices due to the cavity space available but honestly we should have gone a cheaper model. Pretty disappointed, hopefully it can be fixed. If it can be fixed and works really well, I will consider changing the star rating.
Purchased in September 2019.
Good oven but misses being great
First the bad. The controls were designed by a deluded person who was once scared by a computer. The 'knobs' are essentially joy sticks where you have to navigate through menus each time and none of the settings get memorised for next use. Irritating not a problem. It has to be noted SMEG is not alone in perverse controls.
The racks and telescoping side rails need to be removed for a pyrolytic cleaning cycle. The Americans got past this decades ago. Easy to remove but inconvenient to replace and the side rail units have squared edges on ...round structures that can, will, and do scratch the oven interior if not properly aligned for re-insertion. How hard would it be to round and polish them? The spacing between the 3 non-adjustable shelf heights does not always work to use 2 levels simultaneously. A previous model apparently had 4 non-telescoping rails spaced better. Some of the settings take inordinately long to pre-heat. The 'solution' is to use fan forced or supercook to preheat and change to the desired cooking mode; that requires a 5 second press of the control to cancel that mode and then navigating to the desired mode, resetting the temperature, and (re)starting it. If the door is opened or ajar when a pyrolytic clean is started it shows an error code 4 after a few minutes and cancels the clean. How hard would it have been to display 'door open!'? You only need to experience this once to learn about the error code, but to me it shows a lack of maturity. Again SMEG is not alone doing such things.
Recently purchased and love the oven. Great for cooking variety of food, good at various temperatures & works well multiple times throughout the day. However, now has a clicking sound while cooking which is quite annoying. Cannot ascertain the issue for it to stop. Happens at different temperatures & different settings. Appreciate some help.
Like it but long time to preheat
I like the oven as it is quiet and looks great BUT it takes a very very long time to preheat. Over 1 hour to get to 220 degrees which is obviously too long. Hopefully someone from Smeg will contact me so we can discuss if there is a problem.
Questions & Answers
We have just had installed by an electrician a SFPA7395X oven we have done the high heat for 20 minutes. How do we turn it off.
Normally you push the left button and it should give the option to interrupt the function whatever mode the oven is in
My smeg oven screen as just gone crooked and I can't see the bottom buttons. This was after I just did a self-clean. It wont' let me press on buttons on the screen and the timer is still flashing. I am not sure how to fix it.
Hi Candi. Thank you for reaching out in regards to your problem that you have experienced. Can you kindly email us direct with your full name, address and a contact telephone number. Please also inclu...de a screenshot of this review. Our email address is email@example.com and please mark to the attention of Lesley. Regards Smeg Australia.
Thank you, I have just sent you an email with a photo of the issues as well.
On Fan forced setting, "error 5" shows constantly and oven won't operate on this setting. What can be done?
Hi Mark - I have no idea, but log an issue right away. In my case the screen would just freeze and you had to power cycle the oven at the Distribution board to get it out of the state. After the thi...rd circuit board swap they eventually replaced the entire oven, and I have had no issues since - I really think there is a bad batch out there - I logged an issue by sending an email to : firstname.lastname@example.org. They typically respond withing 2 or 3 days. Later I dealt with the person below - the agents here is Australia is a company called Wood Enterprises Apart from the thing dragging along for moths, the people I dealt with were actually quite friendly.,
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|Features||Child Safety Lock and Pyrolytic (Self-Cleaning)|
|Dimensions||597 x 698 x 566 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
- MPN: 35917156, 6346, SFPA7395X and SFPA7395X2
- GTIN13: 8017709207519
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