Sony X85J Series
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Think Sony is a trustworthy brand? Think again. I bought this TV in 2021, and after barely four years, the display has stopped working. Despite paying a premium price, Sony is refusing to repair it, calling it an “old” TV. Very disappointing quality and customer service. I expected much better from Sony and will definitely think twice before buying Sony again.
Follow-up · The customer service experience was extremely disappointing. It felt like I was speaking to a robot who was simply reading from a script without understanding or addressing my concerns. The Customer Relations Consultant didn’t even know the model year of my TV. He stated that it was a 2018 model and suggested that it was acceptable for it to stop working now. I explained that my TV is a 2021 model, but he disagreed. I even provided a photo of the sticker on the back of the TV clearly showing April 2021 as the manufacturing date. Despite this evidence, he continued to stick to his decision and repeatedly read from pre-written scripts rather than genuinely listening to or addressing my concerns. The overall experience felt dismissive and lacking in empathy. Very disappointing and frustrating customer service.
Purchased in at The Good Guys for $1,700.
- +1
Never buy Sony, bad customer service and brand ever – I am extremely disappointed with my recent experience with Sony. I purchased a Sony TV expecting high quality and reliable customer service, but I have been sorely let down on both fronts. Within a few months of use, my TV started having serious issues, including screen. When I contacted Sony's customer service, they initially seemed helpful and scheduled a repair. However, the repair technician was unable to fix the problem,he replaced LSD screen but after couple of days i got line in the middle of the screen and it became clear that the TV needed to be replaced.
Despite multiple follow-ups and assurances from Sony, weeks have passed without any resolution. Not only have they failed to repair the TV, but they also refuse to replace it. The customer service team has been unresponsive and unhelpful, leaving me with an expensive, non-functional TV and no idea when or if this issue will be resolved.
I expected much better from a brand like Sony. They left you to contact the third party to repair your TV. This experience has been incredibly frustrating, and I will think twice before purchasing any Sony products in the future. Save yourself the hassle and avoid Sony if you value after-sales support and reliability.
Great quality, well designed and great picture quality in full 4K – TV is excellent value for money, $2395 for a 200Hz Bravia. Having the Q70A Samsung aswell in 65", it is very difficult to see any differences. For this price point it is a very good value in this price range, not doubt the X90J and X95J have slightly better viewing. But, for another $1000 definitely not worth the extra money. Highly reccommend If you are looking at this price point
Purchased in for $2,395.
Terrible picture quality – This tv has a terrible picture I have a Samsung that’s ten years old and it has better picture quality then this brand new piece of s—t I wish I could get my money back
Purchased in for $1,250.
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