Spacetalk Kids Smart Watch Phone

Very disappointed with the Spacetalk Adventurer 2. The watch has stopped recognising the SIM card, which means it can no longer make or receive calls or messages. This appears to be either due to a faulty SIM provided with the product or an issue with the SIM card reader itself. The main reason I bought this device was to communicate with my… Read more

child, especially around school pick-up arrangements and general safety. In its current state, it’s completely unusable and fails at its core purpose.

For a product marketed around child safety and communication, this is a major flaw. Based on my experience, I would not recommend this product.

Oh dear... Statistically I think you have a 50/50 chance of getting a doa watch... Open the box and see if it turns on before you walk out with it! I haven't got one that even turns on yet... Update, second watch works but the setup is more painful than stabbing yourself in the eye with a sharp stick. The instructions, if you can find them, are… Read more

written in code language that we are supposed to know by osmosis and customer service is a glacial to and fro with someone who is more clueless than you... Truly a dreadful product and experience I'll keep updating... After 3 days, maybe 7hours of waiting mostly with the online app I have an unconfirmed suspicion that, occasionally, a human responds... But he response is still a library file response, about the previous member being away from work, followed by a stock question can you confirm the problem is... And then it gets it wrong again for the upteenth time. Eventually they SAY it's being referred to the "senior" team... I've now got a new message that says remove app and start again... That's the senior team for you! No help with what settings the app and phone might actually need for watch to phone video calls to work mind... Just have another go... Epic! Update... Was referred to the "senior team"... It was suggested that I dosonnecct app and start again! This I did, I got one video call to connect after from the watch to phone but only audio worked... Now disconnected and starting the whole process again... 5days in a row on the glacial texting to get nowhere. I've asked for my full plan to be refunded and the phone to be unlocked free of charge so I can just use it as a normal phone... They acknowledged this request but refused to answer it...

worked one month then did not work company saying Liquid error. waiting from last 2 month to fix the watch but no response. really trash service they have . don't buy this watch . Show details

Bought the watch for my child for Xmas and purchased the starter plan from the website ($165) we are in January 9th and I still can’t get hold of support team to connected to the plan. I’ve spent too many days trying to reach this company and have… Read more

got no response whatsoever. I’m about to contact ACCC to complain about this experience. Spent over $400 and absolutely no use of this watch since Xmas. It’s been an extremely frustrating and this is a terrible company when comes to support clients and get what you’ve paid for. Do not buy this product .

The customer service is absolutely horrendous. AI is basically the only way to get assistance and even then sends you around in circles. I currently have two seperate issues I am dealing with for two different watches and cannot manage to have my… Read more

issue resolved. It has taken me 3 weeks so far to get a response as to how to post back my son’s watch to have the screen replaced. I don’t even want it under warranty, I’m happy to pay but can’t get the address or label for the service centre. They do not reply within 24 hours. I ordered a second watch before all this started and still haven’t received that but am getting emails saying they can ship today to receive by Christmas. It’s December 19.

I had recently cancelled my spacetalk sim and moved to Telstra because I would get notifications at 1pm saying my son arrived at school or left the school grounds. The service was horrible. The Telstra sim was working great (I paid $80 to SPACETALK to unlock the watch) then they updated the app and locked us out. That was a whole other rigmarole. He since cracked his screen and it’s been over a month now to try and work thinks out. I can’t get someone on the phone and the responses I get are either AI or telling me to do something I have already done.

I’d love to be able to get a refund. It was clunky at best, but sort of did the job. Then they went and “upgraded” things… it went from passable to woeful. If you set up a company based on communication, you should have decent enough customer… Read more

support. Email support only to some foreign country with AI responses… rubbish. When you finally get a human response, it’s all “I understand” and “I’m sorry” but basically it’s a “off and on” level of care. Get a Garmin or Apple. Less frustration in the long run. This thing kinda works but isn’t worth it.

My Experience with SpaceTalk Kids Watch! – While we had issues with the watch working, I reported this to customer support and they were happy to replace it and send me a new watch, I appreciate the quick turnaround & support! Show details

Looking forward to use the adv 2! – Hi team, we are so excited to get our first adventurer 2! I've just activated Spacetalk as per instructions. I can call and text but it still shows on watch "tap to pair" I can not locate or chat "to enable pair with spacetalk app" (bought all subscriptions) . Also noticed that not all features are in the the app like watch contacts etc. Show reply

Great! – Both of my boys have had these watches and we have found them a fantastic was to give them a little more freedom but to still be able to keep track of them and in contact. I would only say out of everything- if anything I think they are a bit expensive compared to other brands and also being not water resistant is a bit annoying. But other than that, they would be the only Cons, everything else would be positive! Show details ·  1

PRIVACY CONCERNS - Do NOT trust this company with your data. Despite multiple requests to delete my data after discovering they've been holding it for YEARS despite not using this service they are refusing. They have insisted I must jump through hoops and use apps I no longer have access to. I would not recommend this company to ANYONE if you value your privacy and data rights.

Very poor customer service and product. Watch didn’t last more than a few months. SIM card and watch was damaged through nothing at all. Eventually got a response from customer support who said they sent to technicians and said there was water damage. Has never been in water or even a tap! I received a response from about 7 different people asking… Read more

for the same questions and going around in circles. Don’t even get a refund on the watch or even on the SIM card that I paid a full year for! Worst experience I have ever had. Look elsewhere.

no customer service, Ai chat box is waste of TIME , hours spent with no solution, paid the money & then it goes around , time & money both wasted - cant call them as that fature is off - absolute waste of money Show details

Customer service is non-existent!!!! They over charged me for months and the online support took my around and around in circles for months. I felt like I was being scammed or gaslighted. Show details

I wish I could give zero stars - 1 star is too generous. I have been waiting >12 hours to hear back from customer support after multiple unhelpful generic replies to my issues that dont actually help or answer my questions. I haven't even gotten as far as using the watches (1 week into trying to get support with SIM issues). Recommend using Paypal… Read more

for any purchases. Thankfully paypal have provided an immediate refund and I will be looking at alternative brands and selling the adventurer watches. So frustrating

Terrible, location is out by kms and customer service incompetent, wasted so much time with customer service, like talking to a brick wall, can't tell if they are real or AI, biggest waste of money, got my money back Show details

Zero stars. Absolutely useless customer service. Bought a Spacetalk Adventurer 2 with SIM and a 12-month plan and 7 days later the SIM still isn’t linked to our email, so we can’t even activate the watch. There is no phone number to call, no real person to speak to, and the only option is an AI chat bot that is completely useless. When I asked for… Read more

someone to call me, I was told that this “isn’t a service they provide.” So let me get this straight, you take the money, sell a product for kids’ safety, and then provide NO actual customer service when something goes wrong? We still cannot use the watch at all, so I can’t even review the product, only the absolute joke of a support system behind it. This is not good enough. Sort it out.

Very poor product, battery life is horrible and doesn't even last a day after a year of purchasing it. Also Spacetalk have very poor customer service, there is no number on their website. I would stay away from this product! Show details

I purchased 2 Spacetalk watches within a 12 month period as one of them broke and I needed the safety and security of my daughter having this watch. Both watches failed, the second one broke within 2 months. Customer service goes no where and they don't ever address the issue. I have since had to purchase my daughter a phone so she has a way of… Read more

contacting me if she needs to. I would never recommend this product so please don't waste your money or your time with this product. The Apple alternative is better from what I have heard and also there are alot of good kids phones out there much cheaper.