Aware Super

Same as last review products seem ok BUT when you try and contact them you get a different story from each person you talk to you make complainants nothing gets done like any big company no one cares they are ALL THE SAME? They say they are there to help but no one is you have to fend for yourself.

Terrible, during the merge from Telstra Super, they send all this literature etc , telling us how its all warm and fuzzy, wwith Telstra Super youd get retirement money day after it was process from account, with Aware super you dont get them for 5 days, their warm and fuzzy literature stated 1-2 business days, obviously so that Telstra members… Read more

that would find this unacceptable dont move their money elsewhere, but now they will lose my money, what a pack of liars Aware super are

Finally got a response that should have been explained during and before the merger

Steer Clear, l truly Question The Ethnics of this Company. I lost Tens of Thousands With Aware's Recent TakeOver of TelstraSuper. Due to the Hurriedly Forced Closure of Telstra Direct Access with 91 days notice with no Negotiation on final dubious detail sell dates! All because Aware did not want to Maintain this Product and wanted it closed to… Read more

save costs. Unlike Previous Merger of QSuper and Sun Super, who became Australian Retirement Trust, and maintained the self indirect option for Old QSuper Members. Don't Trust this Company, they are not Honorable or Trustworthy. Be beware they will change things with little Notice, with little certain or regard for your Personal Superannuation Balance. And it doesn't Surprise Me at All, when viewing this site There are So Many 1 Star Reviews. PS There were 800-1000 people effected by this merger And an ABC Business Program Video, explaining Telstra Super & Aware Actions For Those who have been Affected by the Aware Takeover or Other Issues with Aware Super after following Aware Complaints Process. You still Have An Option of Recourse by Contacting AFCA on 1800 931 678 (Australian Financial Complaints Authority) As l have done.

The flaky systems at Aware Super need some more sticky tape to hold them together apparently, so with their financial Industry trailing sub standard efforts they are shutting the whole mess down for a full 5 days once again. A financial system… Read more

going missing for 5 days is unheard of, the rest of the financial sector take a few hours after 12am Sundays. The same plodding incompetence continues as it has for years.

Thought they were good but then tried to get insurance and they wanted to know absolutely everything about my medical history. Didn't trust them so switched to a different Superannuation company.

Today, I needed to contact Aware Super in regard to a lump sum payment for my mother. Both team members (Jessica & Georgia) were both helpful, committed to confirming the correct process before proceeding/giving information and just honest & helpful in their approach. Thank you for keeping things simple, honest and as easy as possible… Read more

(particularly when being a POA) when dealing with delicate family situations. Honestly, I appreciate Aware Super so much. After working in the Super industry myself, I fully understand how some companies are quick to off-shore and cost cut but I feel that Aware Super are doing the right thing and providing an optimal service.

I am saying farewell to Aware Super today, as I am closing all my accounts. I would just like to thank Sue/Suzie and Vincent. They are both fantastic. Aware Super, you need more Sue's and Vincent's !

Was with State super then had to transfer to Aware. Have had lots of help on many occasions last few years. My super has been going up over this time so am very happy.

Another DODGY 'Superannuation Company'. Surprise, Surprise!! Will gladly take YOUR money, and use any flimsy & suspect reason not to give it back to you. The Ombudsman doesn't scare them in the least. Customer service? Never heard of it. Can I give them less stars? Please??

I work for esssuper and Aware Super has done nothing but lose money for me no benefit estimate available on app calling them your on hold for at least an hour will definitely be rolling over my super have not gained on cent only lost money very poor customer service and performance

Very poor quality service. I actually transferred over to Aware from another provider but after no contact from any member of their team makes you feel like your money is not worth their time. So I went back to my origin provider First Super. At least with First you feel like its personal.

I’ve recently been trying to get a better understanding of my retirement planning options, and unfortunately my experience with Aware has been disappointing. Without going into personal details, I contacted them about some changes I wanted to make. I was told I needed to meet with a financial planner in person. Before the meeting, the planner… Read more

called and wanted to discuss the matters over the phone, which wasn’t convenient at the time. I asked her to call back, but she declined and said she only conducts face‑to‑face meetings.

I attended the meeting as requested, but it turned out to be only general advice. I was told that detailed, personal advice would incur fees, yet at no point was I offered or went into what the fee‑based service would offer or its cost. Throughout the meeting it became clear that this financial planner was not the right fit for me. Normally at these meetings the planner would ask some general questions about future plans and circumstances. She asked none. I felt there was no interest in who I am and my situation.

The meeting ended with the suggestion that the reception staff could help me fill out a form relating to the topic of the appointment. However, the planner told the receptionist “he is doing it himself” (suggesting I don't want to use a planner) in a tone that came across as condescending. The discussion with the receptionist then took place at the main reception desk, in full view and earshot of others, which raised serious concerns about privacy. In the end, he couldn’t help and advised I need to see a financial planner.

I had travelled into the city specifically for this meeting and left with no assistance, no progress, and no clear path forward on what could be high‑value changes. The whole experience was frustrating and unproductive. This was a terrible and unhelpful service. I’ve now decided to look for another fund or financial planner who is proactive, respectful, and genuinely interested in helping.

Will try anything to not pay out a tpd claim even when meeting the requirements, very slow and says they don’t have information when you want to move super from them . Go else where a lot of better performing funds

I have been with Aware (Beware is perhaps a better description) for over 25 years. I am now living in UK and 3 years ago at 70 years old I wished to access my pension. Aware informed me I could use the UK legal certification process and then when I did said they could not accept certification as it 'wasn't signed by an Australian certified to… Read more

perform that service in Australia'. ?? I am living in the UK! Ludricous!

I have tried for 3 years to get some sense from Aware and failed. Many of my queries or suggestions as to how to resolve this issue have either been totally ignored or it has taken weeks for a response.

So for over 3 years Aware have blocked my access to my own pension, I am still unable to make a withdrawal.

You make your own decision as you wish to invest with a company that treats it's clients in that way.

I’ve been a long-term member and my experience highlights how super and insurance issues often don’t turn on entitlement alone. In my case, the main problems were process-related — delayed responses, changing explanations, and poor documentation around withdrawals and insurance matters. What should have been straightforward became drawn out, with… Read more

no clear or consistent reasoning provided.

When payments are delayed or reasons keep shifting, it creates uncertainty and stress for members who are relying on timely access to their own funds.

This ultimately required escalation to get clarity.

Not legal or financial advice — just my experience as a member.

Would normally rate Aware as 5 star as I have been very pleased with their service and performance. However on learning of their purported investment in India’s Reliance Industries who "launder" Russian oil makes a mockery of their ESG policy. Their purported refusal to comment on whether they would divest their investment exacerbates my concern. Show details

Terrible experience like everyone else. Seven phone calls over seven days just to get my funds into the bank and each time a different answer and promises of " I will ring you back" and they never do . Still do not know how to solve my problem and can't get my money. They are hopeless beyond belief.Completely incompetent and sometimes rude and bullying ( try Liz) on the phone. Keep away from them if you possibly can. They are worthless. DC

My wife just changed over to this, from Australian super, for her retirement income stream. They withdraw her fortnightly payment from her super account on a Monday but it doesn’t deposit and show up in her bank account until the Thursday. Where does it sit for 4 days? Australian super used to withdraw and deposit on the same day! Also, when she… Read more

opened the account it defaulted her nominated beneficiaries to reversionary beneficiaries which is really serious stuff. This means her beneficiaries would only continue to receive their inheritance as a pension! They would never receive their inheritance as a lump sum which is a huge misfortune if they needed it for a home deposit etc. Good for Aware super though, as they could potentially hang onto the money for decades.

Who runs this organisation? Every encounter I have had with them has been dishonest and/or arrogant and dismissive. It is disturbing how bold they are. You would think they were paying us instead of the other way around. The latest effort yesterday. There is a deduction of some thousands of dollars from my account and I do not understand why. I… Read more

asked the service officer on the phone. He could not understand it or explain it either. He said that he would create a complaint to get the information for me.

I requested formal, written advice so that I could sit and read it and comprehend it.

Instead I get another person who responded in an email with some screen dumps. But no, I cannot see that. He said he would call me. No, a complaint was opened by the officer I spoke to. I requested a written/structured response so I could sit and comprehend it. This person ignored all of this and sent a second email with some more screen dumps - now two piecemeal inadequate responses. I replied again, requesting full detail in one letter - as I had when the complaint was created - so I could sit and work to comprehend it. This morning I got a response:-

I note that full written explanation has been provided to you; and which I consider fairly and clearly responds to your query. Accordingly, please refer back to my previous emails for further consideration. This complaint has now been formally closed.

But it doesn't, and I don't understand. I want and deserve to understand it. There is no way I would have any dealing with this organisation unless I was desperate. It is not fun.

This is the third instance of arrogance and appalling behaviour that I have experienced from this organisation. Customer service, truth or facts are not in their psyche or vocabulary.

Sadly I cannot detail one instance of decency.

When will the organisation be run by someone who cares about, and respects the people who ultimately enable them to have a job?

And now a 4th instance. (Four days after the above). I received a letter today vaguely telling me about an error with my statement which they made 12 months ago. Why did it take you 12 months to tell me? Why haven't your properly reported and detailed it to me?

When is it time to self report to the regulators?

I had undergone major cardiac surgery and Aware, refused to pay any income protection claiming that I had another IC policy elsewhere. They knew about it when they (the predecessor, in 2002) approached me and encouraged me to take it. The other IC only covered 30% of my total income. They were cruel in their handling of the case and communication… Read more

was awful. I have canceled my policies with them and strongly advise against using their insurance offers.

Spent time completing a change of name form including all certified copies of required documentation by a GP that was asked from me by an aware staff member, yet they still claim l didn’t include All documentation. My employer used my nickname instead of my actual name over 25 years ago. I’ve provided all documentation and spent time getting them certified only to be told to do it again. Waste of time!

I have been with Aware Super for over 15 years. As I have retired, I wanted to consolidate my Aware super accounts. I spoke with three people from the help line, Daniel from Melbourne, Emily from NSW and Grace. They were absolutely fantastic! They were patient and knowledgeable, explaining every step clearly. They could not have been more helpful.

Been with this super fund for over 25 years and they like making things hard , employees are rude and definitely not helpful , don't make the same mistake I did by going with this super fund

Financial hardship withdrawals.. don’t even bother. My application was approved quickly but they still have not bothered processing the payment. Not ideal when I have bills with due dates in literally two days. Instead of processing my funds Aware Super has gone and opened a new super account for me?! Please stay away from this mob.

Published unit prices are 2 days out of date Particularly in the current volatile environment, this incapacitates making decisions to safeguard members retirement savings Aware Super self serving response: "The two-day delay in publishing unit prices is necessary to ensure accuracy and reliability. By waiting until the close of all global… Read more

markets, we can provide a unit price that accurately reflects the value of the underlying assets. This process helps to protect the interests of all our members" Really? What good are 2 day old unit prices to members in a volatile environment? How does Aware protect the interests of members who need timely information to safeguard their retirement savings?

My sister and I are dealing with our deceased mother's estate. Today we received an email from Aware with someone else's personal information. This is an appalling breach of privacy. We now have no confidence of them paying out Mum's correct fund in the correct amount to the correct accounts. Additionally, as other reviewers have found, they are… Read more

slow payers. When I challenged this I was told that it was because it would take a few days to redeem the units. Err...the account is solely in cash. No units to redeem. Total nonsense.

I will be taking this further with the regulatory authorities: APRA and AFCA.

Absolutely terrible experience! Communication was awful, and I was forced to go through unnecessary additional steps, only to have my money withheld in the end. I have lodged a formal complaint.