Stramit

I contacted Stramit Adelaide simply wanting a price for Stramit Monopanel. I was told they would not provide pricing unless I first submitted a written quote request. Fair enough — I submitted it as requested. Nearly two weeks passed. No response. I submitted the request again and waited another ten days. Still nothing. No quote, no acknowledgement, no explanation and not even the courtesy of a reply. Nearly a month wasted trying to get a company to tell me the price of a product they sell. If Stramit Adelaide doesn't want the business, that's fine — just say so. Completely ignoring a customer twice after specifically instructing them to submit a written request is exceptionally poor service. Three quote requests, zero replies. To call the customer service substandard would be generous.

Stramit are really good – I've bought from Stramit for over 10 years. They are a manufacturing whole-sale company and only deal with account customers. If you want to by a small item you will need to go to a distributor of their products. Their steel, sheeting and flashings are excellent.

Short Back and Sides Service – I telephoned the Maddington office of Stramit to request a quotation for a length of garage door weather seal. I was advised the local depot did not carry the product and I would have to telephone the head office in the eastern states. The reason "they have more garage doors there". The service person from the east provided me with a part number and advised that I could place an order with the Maddington branch who would then place the order with their office and for an additional $10 the item would be posted to me. That sounded plausible so back to Maddington where I was told the person in the east had it all wrong. I hung up in disgust. Stramit is not a company one would want to deal with unless you have a stack of time up your sleeve, prepared to endure cauliflower ears and put up with laziness and incompetence.

All this is a reflection on very poor management.