FoodSaver GameSaver VS9000
VerifiedMPN: VS90002 reviews
I purchased the FoodSaver GameSaver VS9000 a few years ago and it has had very little use. It has always been stored correctly in store mode and kept in its box, yet the vacuum hose has failed anyway. For a premium-priced machine, this simply should not happen. This is clearly a design fault rather than wear and tear. The most disappointing part has been FoodSaver Australia’s customer service. When I contacted them for assistance, I was met with zero interest in actually helping. I explained the product had been looked after and barely used, but because I no longer have the receipt and now live over 900km away from where it was purchased, they refused to properly assist.
I also spoke with a staff member named Maxwell, who was completely unhelpful and would not allow me to escalate the issue to a manager. Instead of standing behind a product they clearly know has faults, they just brushed the problem aside.
For a product marketed as durable and heavy duty, this has been a massive disappointment. Expensive machine, poor reliability, and even worse customer support. I would strongly recommend people look at other brands before spending money on this.
Disappointed but not willing to do anything about it. Weird that!
Hi M K, we understand why this situation is frustrating, however, our team is required to follow our warranty guidelines, which include proof of purchase and timeframes, and this is why the outcome may not have been what you were hoping for in this case.
Your feedback regarding both the product and your experience with our support team has been noted and shared internally, as it helps us improve how we support customers in the future.
Thank you again for taking the time to share your experience, Sunbeam Customer Care.
Being hung up on the proof of purchase is a cop out. There are not many people out there that would hold onto a receipt for a $400 item. The main issue here is the fact there is a design issue. A fault with the product. Now I own a product that does not work. Your warranty guidelines are a cop out.
Hi M K, Thank you for your feedback. We understand your frustration. Our warranty process requires proof of purchase and set timeframes to ensure fair and consistent assessment of all cases.
Your comments regarding the product and your experience have been shared with our internal team for review.
Thank you, Sunbeam Customer Care
You’re an id*ot… Maxwell I assume. Your warranty process is flawed. Regardless of your warranty process, it was a vacuum sealer that was barely used and it failed. You would know that it is a design fault. Making me jump through hoops to find a receipt does not make sense. The product is faulty and due to its design it failed. I hope that this review ensures that other people don’t fall victim to food saver’s below par products.
Perfect for the outdoors – Love the GameSaver. We had one of the home use FoodSavers first and that was great but it did struggle a bit when we had a lot of meat to seal. The GameSaver has no issues with a big batch at all, is lighter than our previous one, and just tougher all around. Couldn’t recommend higher.
Purchased in .
Hi Jess, Thank you for your great, positive comments!!!!
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Hi M K, Thank you for sharing your experience. We are disappointed to learn that you have been dissatisfied with the resolution of your matter. Our customer service team works to provide the best resolutions available in line with our Terms and Conditions.
Your feedback has been shared with our team.
Thank you, Sunbeam Customer Care