Trish A.
Trish A.

Is there a trick to getting the Thermostate to adjust properly. Any temperature except for below 1 overheats and burns food. Do I need to just cook on low, low low

Not Happy Jan
Not Happy Jan  

It’s only cook on very low to not to burn food .sorry

Gayle L.
Gayle L.

I’ve had my Ellise stainless steel frypan for three years & have only used it on three occasions due to heat control. The thermostat control won’t stay regulated on any setting & especially low 2-4 it’s all over the place constantly ruining meals, my previous one lasted for 20 years without any problems. I feel for the price it’s very disappointing, I would be happy to know if this is a common fault.

Susan
Susan  

Hi Gayle - a faulty batch was manufactured - I had exactly the same problem and returned mine after a year as I wouldn’t use my frypan either - the new one though is very good and the heat controlled perfectly.

Cam
Cam

What is the black substance coming off my new Ellise Sunbeam Banquet Frypan l have never had this problem with my Sunbeam Frypans before, nor with any of my stainless steel saucepans . Is there any other substance blended with the stainless steel ?

Sunbeam
Sunbeam   DM   

Hi Cam, I am not sure what this would be as the pan as we know is stainless steel. Please call us on 1300 881 861 to assist further

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