Supercastles Brisbane..Absolutely dreadful! Poor customer service, supplied product that was electrically unsafe, faulty
Supplied a popcorn machine that I paid for that hadn't been electrically tested since 2018. Was told to Google search how to use the machine. The cable was faulty, the machine did not work as promised. Contacted Supercastles Brisbane the next day, they were not helpful, refused to give me a full refund. In fact I was abused by text and told it was not their fault that I couldn't work it. To this date, they have not fully refunded me. I would never recommend Supercastles Brisbane for any product.
Dreadful company - didn’t turn up
I booked a jumping castle from Super Castles Brisbane for my daughter’s 3rd birthday. Booked, paid for in full, and confirmed well in advance. They simply didn’t show up, ruined the party, avoided answering my calls, and later even refused to give me a manager’s name and number so I could escalate a complaint. Dreadful experience.
They guys are absolutely amazing!
Super Castles Are absolutely brilliant! These guys made my little boy’s birthday an absolute blast! They came on time and everything was set up for the party without any hassle at all! I highly recommend hiring from them! I will definitely be using you guys again for my daughter’s birthday next month :) thanks for such an amazing experience!
A professional helpful team with a great variety of party hire products to select from. So many different themed jumping castles as well as fairy floss and popcorn machines. They can even arrange face painting for you! You don’t lift a hand as they deliver, set up and pack up everything for you. Highly recommend!
- Verified customer
Avoid at all costs, don't show up and won't refund when promised they would
I ordered a castle from [name removed] who operates Super Castles in Melbourne and paid upon booking. I confirmed with [name removed] the day before and his delivery driver called as well and told me he would arrive between 830 & 9am. The castle didn’t show up and when I called the delivery guy he said he wouldn’t be coming as he hadn’t been paid. As it was 1hr before all the 4 year olds were due to arrive for the party we had to offer to pay the guy cash just so he would turn up! It was a Sunday and [name removed] didn’t answer his phone and I...couldn’t get him until the Monday afternoon. When he did finally answer his phone all he did was just ran the driver down and said he basically doesn’t show up to 1 job every weekend and that he would refund me the $270 I had paid to Super Castles (note I still paid the driver) of course that was October 6th and still no refund or reply from Super Castles who promised to refund. I would steer clear of this company. How could any parent trust that they will actually show up! A parents worst nightmare. Just to add that when the guy arrived he brought the smaller castle than the one we ordered and it had cable ties holding the mesh together he didn't care at all that it was the wrong castle— at Super Castles Jumping Castle Hire Melbourne.
Questions & Answers
Highly suspicious that out of 9 reviews, 8 are 5 star - and they ALL reviewed in 25/26 November!! And all but 2 only joined on that day too?
Do you not trust your product enough to build up genuine positive reviews? I’ll take the word of the one negative!
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