Members portal doesn't work, poor customer service.
Members portal won't let you login and the customer service is poor. There needs to be an option to invest with other super funds for those forced to use SuperSA.
website doesn't work- don't expect too much
Their website is a joke. Sometimes it doesn't let you log in, sometimes it freezes, and when I wanted to make a change to my investment option online, it didn't let me do it!
Unfortunately, as SA Health sector employees we don't have a choice but stay with this provider. I'd definitely run away from Super SA if I had a choice.
Super SA - Your confidential superannuation information held by Super SA is not confidential.
Information of a personal or private nature, or information as to the entitlements or benefits of any person, may be given to any of the following groups without your consent or knowledge. Super SA will just give it out and not tell you. There is no information sheet to explain this on their site. Nor is there any guarantee as to how this information will be stored or used by those that Super SA gives it to. They don't keep records of who they give the information to. I thinkl we should demand an information sheet on their site and a policy th...at lets those involved know that their personal or private nature, or information as to the entitlements or benefits has been given to a third party. (a) as required by or under any Act of the State or the Commonwealth; or (b) to, or with the consent of, that person; or (c) to that person's employer or employing authority; or (d) to any other person for purposes related to the administration of this Act or, if relevant, an administered scheme under Schedule 3; or (e) as may be required by a court or the Tribunal; or (f) if relevant, as may be allowed under the rules of an administered scheme under Schedule 3. 5.7.2018—Superannuation Act 1988 Miscellaneous—Part 6
Find out how Super SA compares to other Public Sector Superannuation Funds
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Still No Income Protection decision
It's been 3 months and I still haven't heard a determination, they haven't even got my information from my employer, Payroll Department, and that is the just the first step. How long is a reasonable timeframe, they don't mind taking money out of my account to deduct the insurance payment. How am I supposed to survive while I am waiting for someone to do their jobs?
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