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Superior Roof Protection

Superior Roof Protection

 Verified
Superior Roof Protection
4.3

18 reviews

Positive vs Negative
84%16%
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Customer Service
3.7
Timeliness
4.7
Job Satisfaction ?
3.7
Rates and Fees
4.3
18 reviews
Bettina P.
Bettina P.
 

Professional work – Kevin and his team were absolute professionals to deal with- from start to finish They took my roof from looking very ordinary to looking brand new - I would highly recommend them Show reply

Cheryl
Cheryl
 

Excellent Service – Superior Roofings Service has been above all a fantastic & reliable experience, including a follow up call recently after 4 years. Thank you so much. From Cheryl Show reply

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Adrian R.
Adrian R.
  Verified

Poor quality and service – Totally disappointed with Superior Roof Protection and do not recommend them. I initially queried to have repointing only but [Name Removed] insisted I had to get a roof restoration (without seeing the roof). Given the roof is 20 years old I felt it wouldn't hurt but indicated I was scheduled to get solar in the next couple of weeks. [Name… Read more

Removed] indicated that would be fine, he could move some work around, and that it would be best to do it before the solar is put in.

Pros - Work was done within a couple of weeks a day before the solar got put in

Cons - couldn't install safety barriers on the roof due to steel frame. The solar company could so SRR used theirs for 3 sides and risked injury with the open 4th side, a breach of Worksafe requirements - despite the YouTube video of all inclusive items indicating my pergola would be pressure sprayed, it was not, and when I questioned [Name Removed] he indicated 'yeah the video is wrong, i really should remove it. - tree branches were removed without my consent - flashing painted poorly - pointing work on the ends not clean and falling out within 1 day - tiles uneven along guttering and at least 1 goes right up to the gutter edge! - the gutter guard I had installed to keep birds out of my roof, after 1 died in our wall cavity leaving a terrible smell, was removed and not put back - left broken tiles in the roof instead of using the spares I supplied - as promised by [Name Removed] no spare paint was left for me to do any touch ups required - significant amounts of water was sprayed into the eaves and ceiling space (it was dripping through our ensuite heatlamp/fan) - everything was sprayed on the roof, including a birds nest - the roof was meant to have 3 coats (1 sealer and 2 paint) with 2 hours of drying between sprays. They only spent 3 hours spraying so I suspect they didn't apply the 2nd coat or didn't allow the right amount of time to dry - never received a formal receipt for payment of the work (in excess of $5,000), a requirement for any warranty and a legal business requirement, despite asking several times. Will be reporting this to the authorities.

When I presented this to [Name Removed] his response was "that's normal". He didn't offer to come and have a look. He did try to ring me 4 times, one after another, while I was in a meeting, which I was not happy about either. He then texted indicating that he was going to tell me again that this is all normal.

I do NOT recommend this company. All sales talk, poor quality and terrible customer service.

Superior Roof Protection
Superior Roof Protection    

Dear reader. As you can see we have many… Read more

Kaye
KayeVIC2 posts
 

Roof restoration – Very happy from start to finish with Kevin and Chris, everything explained clearly, all questions answered. Chris cleaned up well after he finished. Well done guys, definitely recommend to others. Great to know we won't have any more leaks when it rains. Pricing was good too.

Sherese
Sherese
 

Great price and outcome – Happy with what we were quoted and the roof looks great. The job was done within a week. It was good piece of mind knowing we have a warranty for the job as well.

Marc B.
Marc B.VIC
 

roof repairs – guys did a good job for a good price did leave my back yard a bit messy and finish wasn't 100% what i was hoping for as in paint but i am fussy . but over all job was done well all broken tiles replaced pointing re done leak fixed for a good price would recommend them just need to clean up more b4 leaving job 4 stars thanks guys

Kanga37
Kanga37VIC2 posts
 

My son's recommendation – PERFECT JOB !!!!! Done on time and at a good price. Went through every detail thoroughly and clearly explained ALL work required..I would recommend to anyone considering having their roof "restored", WELL DONE Kevin and Chris Thank You Regards Ray of Melton

Pam
PamVIC2 posts
 

Happy Customers – We are extremely happy with our “new roof”. Superior were very professional, prompt and efficient. From our first contact with Kevin we were kept up to date with information regarding every stage until completion. Very happy with the care taken by the team and would be more than confident to recommend them. 5 stars Pam and Alan Lara, VIC

Sally d.
Sally d.VIC
 

AMAZING SERVICE – Kevin and his team (Chris) did an amazing job on our roof, they were able to work within our schedule and our roof looks truly amazing. Thank you so much!

A and J
A and JVIC
 

Highly Recommended – We are totally satisfied with the roof restoration completed by Superior Roof Protection. It was a pleasure to deal with Kevin who was more than willing to provide information and answer all of our queries, and it was a privilege to have Carlos carry out the complete restoration. His many years of experience is truly reflected in his excellent… Read more

workmanship - pressure cleaning the tiles, smooth finish re-pointing and superb paint application. His genuine care is evident in his preparation and by how clean he leaves the area. We are very impressed with the service we received and highly recommend this professional and quality company. We had confidence in them at the beginning, and to the end they proved to meet all our expectations. Thank you so much Kevin and Carlos for a great job, the roof looks fantastic! :-)

I and G
I and G Victoria2 posts
 

Professional, Quality, Responsive, Value – We couldn’t be happier with the service received from Kevin from Superior Roof Protection. He constantly kept us informed at every step, it was a pleasure to do business with him. Carlos was a gem and worked tirelessly to get the job completed throughout a week of extreme heat. Our roof looks fantastic, we would highly recommend Kevin and Carlos.

Rosanna C.
Rosanna C.VIC
 

Excellent Service – Amazing job!! Great service, great work & great price. I live in the Southeast and it was no issue for Superior Roof Protection to do the work. Thanks Kevin and Carlos for his great work. 10 out of 10 RoseC

Cheryl
Cheryl4 posts
 

Fantastic Company – Loved the fact that a video was taken of our roof showing exactly what needed repairing. Very professional and not once did we feel pressured to sign then and there. Great job of cleaning, repointing and painting. The roof looks amazing. Thank you guys.

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CJh
CJh2 posts
 

had to cancel as had no funds available – Had to cancel cause no more funds left and one of the brother was so rude and he wouldn't even tell me what do i need to do to cancel the contract ... NEVER AGAIN !!!! and I ll make sure i ll tell everyone to Beware of these people ..

Samantha
SamanthaVIC
 

Very freindly and trustworthy – From the moment they knocked at our door I was impressed and at ease. Never pressured, what impressed me most was that this local company has been in business since 1996. Thanks for a great job guys you cleaned up all your mess better than it was before. And 2 years % free is a great help. July 12th 2019 Update: Very Understanding We had to… Read more

cancel job due to finances they were kind and considerate of our needs and situation, they were able to adjust there schedule to fit in with our difficult financial situation. I will gladly recommend them

Great job guys

ann
ann26 posts
 

pushy – Do not appreciate unwanted cold calling to drum up business. would never use this company for any repairs because of his pushy behaviour and ignoring "do not knock" stickers. overbearing

AndrewG
AndrewG
 

Excellent service at an excellent price! – Kevin arrived at our door to talk to us about our roof, as he was working in the area. Not only did he offer a better service (Roof Seal declined to even visit our property, offering a quote via looking at google street view!), he beat the price offered by the competition by a massive amount. He went on our roof and provided a video report that… Read more

identified the problems with our roof.

We were a bit suspicious initially; we had heard too many horror stories. However, Kevin provided references to his prior work. All the people we spoke to gave good reviews, and his work from prior years still looked great. We signed on the dotted line, and the work started.

Carlos was the person who did the actual repair and restoration; he did a fantastic job and the final product is amazing. Check the business out if you are thinking about getting your roof done.

Pauline
Pauline3 posts
 

Very impressed – Good profession job, not over priced like some and not as cheap as scary others. Prompt and reliable, Small Business well done fellas.

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