1 review
Very good phone technical support by “Glenn” at 03 6417 5347 on my Swann Security 2KO Outdoor Wi-Fi Spotlight Camera. The camera has been installed outdoors on my garage for over 3 years. Recently I found sometimes it cannot playback recording clips so rang their support number and received excellent & very knowledgeable help from Glenn. After downloading & installing their latest version 5.13.1 build 2356 capabilities version 132, all playback problems were resolved on both iPhone and iPad. And Glenn even rang me three times informing the new version’s availability, excellent support and very good product. The video images recorded are very clear.
Follow-up · The camera still functions good. This camera uses Power on Ethernet so has no battery. The spotlight works ok although not very powerful. No weather resilience issue ever occurred. Occasionally the recording could miss some events, e.g. the other day during daytime it was raining the camera missed recording our car leaving the garage although later it did record our car coming back into the garage while the rain was continuing.
Purchased in at Bunnings Warehouse for $185.
Hi Mary: Thanks for your support . The audio on this camera doesn’t seem to work? Ever since I installed the camera in live streaming and playback recordings there is only background noise but the actual sound cannot be heard, even very loud sound like a garden leaves blower. I have tried setting the Sound Detection Sensitivity to Loud, Loudest and Quietest levels, the results are all the same. Maybe your tech people can look into this issue as well? Although the sound isn’t the most essential feature.
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Hi Grant, Thank you for sharing your wonderful feedback. We're delighted to hear that Glenn provided you with excellent and knowledgeable technical support and was able to help resolve the playback problem with your Camera. It's great to know that updating to the latest app version restored your playback functionality and that Glenn kept you informed throughout the process.
It's also wonderful to hear that your camera has been serving you well for over three years and that you're pleased with the clear video quality.
We'll be sure to share your kind words with Glenn; he'll be delighted to know his dedication and follow-up made such a positive difference.
Thank you for choosing Swann. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team