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Oz Traveller
Oz TravellerVIC34 posts
  Verified

This was my first, and probably last, doorbell camera. It was bought new from Bunnings. Maybe they were selling them cheap to avoid comebacks from unhappy customers. The good: It's wireless, so it's very simple to set up. The inbuilt rechargeable battery lasts a long time. It takes a microSD card (not supplied) to record video, so you don't need to pay the manufacturer an ongoing monthly subscription fee. The app is quite useful and user friendly, providing a lot of tailorability and programmability. AI voice responses to standard doorway interactions can be set up, so visitors think someone is at home, even if you're out (I haven't tried using this). Night vision is acceptable.

The bad: It's way too slow and laggy when interacting with the camera via my phone app. Visitors may think there's nobody home, give up and leave, while I'm waiting for the phone app to connect to the camera. The camera is quite close to the router, so it's not a wifi problem. I've turned off battery saver, so it's not a power problem. It's just too slow to be fit for purpose.

That being said, it still makes a half useful easily relocatable security camera. Or a wildlife camera to see which animals frequent your yard. Just don't use it as a doorbell camera.

Swann Security
Swann Security    

Hi there, thank you for sharing such a detailed review. We're pleased to hear that you found the doorbell easy to install and appreciated features such as local recording without a subscription, the user-friendly app, long battery life, and the available customization options.

We're sorry to hear, however, that the live connection and response time did not meet your expectations. We understand how important it is for a video doorbell to provide timely notifications and quick access to live view, and we appreciate how disappointing it can be when there is a noticeable delay.

We'd appreciate the opportunity to investigate this further and determine whether there are any settings or configuration adjustments that may improve the performance. Could you please share your support ticket number or the best email address associated with your account? We'll be happy to review your setup and work with you toward the best possible resolution.

Your feedback is truly appreciated.

Mary – Swann Team

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